Secret Garden Hotel

Hotels
8 (66 reviews)
228 Phan Huy Ích , Ho Chi Minh City , vn

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Room service
Luggage storage
Express check-in/check-out
Soundproof rooms
Hot tub/Jacuzzi
Currency exchange
Private check-in/check-out
See all facilities

Review Highlights

Cons:
Poor staff responsiveness
Unprofessional service quality

Categories

Cleanliness
6.58
Staff unresponsive and unprofessional, affecting overall cleanliness perception.
Service
5.55
Staff were disorganized and unresponsive, significantly impacting service quality.
Location
8.59
Location is standard and convenient, contributing positively to the experience.
Room Quality
8.54
Room quality meets expectations for a hotel of this tier.
Amenities
8.57
Amenities are sufficient and align with typical offerings for this hotel category.
Value for Money
9.03
The price is reasonable for the quality and services provided despite the issues.
Food and Beverage
8.58
Food and beverage options are satisfactory and typical for this type of establishment.
Overall Experience
8.55
Overall experience was impacted by service but still acceptable.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 01:38

Property Description

Convenient Location

Modern Amenities

Comfortable Accommodation

Experience a stay like no other at Secret Garden Hotel in Ho Chi Minh City's Go Vap District. Ideal for exploring nearby attractions, this 1-star hotel offers free WiFi, room service, and a 24-hour front desk. Unwind in guest rooms equipped with essential amenities like a fridge, minibar, and TV. Discover comfort in every corner with air conditioning and cozy bedding. Don't miss the chance to explore popular landmarks like Giac Lam Pagoda and War Remnants Museum nearby. Book your stay at Secret Garden Hotel for a memorable experience in Vietnam.

Important information:

This property will not accommodate hen, stag or similar parties.
Please inform Secret Garden Hotel in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

Check-in and check-out hours:

Location

Guest Reviews

8
Based on 66 reviews
Cleanliness: 6.58
Service: 5.55
Location: 8.59
Room Quality: 8.54
Amenities: 8.57
Value for Money: 9.03
Food and Beverage: 8.58
Overall Experience: 8.55
P
Phúc couple vn
10
2025-08-23 via Nuitee
J
Jui.ling solo_traveller tw
2
房屋人員散漫,我要退房了,他還在睡覺,叫都叫不起床耽誤我的時間,不會再來第二次,櫃檯英文極差
Pros:

沒有

Cons:

房屋人員散漫,我要退房了,他還在睡覺,叫都叫不起床耽誤我的時間,不會再來第二次

2025-08-01 via Nuitee
T
Trọng Tường couple vn
10
2025-07-23 via Nuitee
G
Glen couple au
2
2025-07-20 via Nuitee
C
Charlotte young couple gb
6
Pleasant
Pros:

Interesting room, large projector with all apps available. Comfy beds.

Cons:

Bath tub was broken and leaked everywhere so couldn't fill it up. Staff were eager for us to pay in advance, which was difficult to do due to our flights.

2025-04-23 via Nuitee
M
Meggie young couple gb
6
Pleasant
2025-04-15 via Nuitee
P
Peter solo traveller be
7
Good
Pros:

the room was big and clean

2025-03-14 via Nuitee
V
Vickers young couple vn
3
Horrible
Pros:

The room had 4 walls and a ceiling

Cons:

The room was filthy when we checked in. Same bedsheets from the previous guests. There was hair from the previous guests clogging up the drain in the shower, used toilet tissues in the toilet bin. Dust all over the floor. The shower gel and shampoo both empty.
Staff were useless and kept calling my phone asking when I was gonna check in despite me telling them several times already they kept calling asking....one of the worst hotels I've ever stayed in.

2025-02-24 via Nuitee
H
Hai young couple vn
5
Passable
2025-02-17 via Nuitee
T
Tôn young couple vn
8
Very good
2024-12-31 via Nuitee
B
Bao young couple vn
9
Superb
Pros:

Everything was so good, nice room, friendly staff and good foods, the location is nice. Will come back when i have chance to visit again.
Room very clean and comfortable.

Cons:

The bed side of japan room little sharp it made my friend bleed when accidential touch it

2024-12-24 via Nuitee
J
Joao young couple pt
7
Good
Pros:

Very large room and really comfy bed.

Cons:

The location is not good for tourists visiting HCMC for the first time. With traffic it takes over 1h to reach the main spots.

2024-12-01 via Nuitee
L
Leo young couple de
7
Good
Pros:

Friendly staff. Recessed from the busy road, so rather quiet. The room in the advertisement looks very inviting, but most rooms don't have windows.

Cons:

A bit dusty. Also, the water in the shower was not draining well.

2024-11-30 via Nuitee
E
Evolve group in
5
Stay at your own risk ! Good for couples but not for friends or casual travelers.
Pros:

The bed was large and comfortable to sleep only after cleanliness was maintained after checking in.

Cons:

I stayed with my friend and there was no privacy. Bathtub is inside the room in open and i think it is good for couples for romance and not for casual travelers. the place looked shady. there was no lift. the sheets were dirty, and floor wasnt clean but the hotel staff took 15 minutes and cleaned for us immediately when we reached the hotel in late evening. There was no ventilation in the room, felt suffocated because of loud odour and there was no lift in the hotel, only staircase.

2024-11-30 via Nuitee
N
Nguyen review category business travellers vn
8
Above of them are still good.
Pros:

New room with nice facilities.

Cons:

During my stay this time, hotel housekeeping forgot to make up my room. But finally at the end of day, at 08:00pm, staffs still willing to come immediately for making-up the room as my request.

2024-11-26 via Nuitee
S
Stephen solo traveller gb
7
The room I had on reception/ground floor was ok for a stopover
Pros:

The location was just off a really busy street where food stands and restaurants were the main businesses. The bed was really comfortable, although I was on ground floor just around from reception and you could hear the hotel background music until I asked for it to be turned off, which was around midnight. Apart from that I was only there as a stopover, but wouldn’t have wanted to be there for any length of time. Oh no window, totally enclosed.

Cons:

The hotel was fairly clean, a little more dusting on areas like the mirror and the tiles being bleached would have made a difference to it feeling cleaner.

2024-10-30 via Nuitee
F
Fred young couple ca
7
Overall the hotel was fine. Just bad checking in process.
Pros:

First off the check in process is awful. Even though booking.com shows that no payment is needed till I arrive.
The hotel kept harassing me to leave a deposit to keep my reservation because I was arriving real late for my check in.
This was not in the terms and conditions on their check in page.
I tried booking room again.and they could not see I was a previous guest and once again asked for deposit to hold my room even though this time it was going to be a regular check in time. So I booked another hotel.
Overall the room was good and other staff were good. Just not the person in charge of bookings.

Cons:

The check in process as stated was awful. Asking for deposit to hold room.

2024-10-24 via Nuitee
C
Conor young couple au
10
Would highly recommend
Pros:

Everything

2024-10-17 via Nuitee
P
Pierce young couple gb
5
Was ok for one night but didn’t get much sleep
Pros:

Nice vibe

Cons:

walls are very thin so can hear tv and loud noises from neighbours each side.

Loud bug light snap things

Water from shower filled out toilet next door so couldn’t use toilet as was flooded with water.

2024-10-07 via Nuitee
M
Marna solo traveller au
8
Very good
Pros:

Good location, had lots of food options & many convenient stores around.
My favourite thing was that I could watch YouTube on the TV, there’s Netflix but I didn’t use that.
Note that there is no elevator, luckily I was only on the second floor.
Overall I liked my room, felt safe & liked that I wasn’t far from the airport.

2024-10-05 via Nuitee