Porta Hotel Antigua

Hotels
9 (318 reviews)
8 Calle Poniente, 1 , Antigua Guatemala , gt

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Free
Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Clubhouse
Fitness facilities (surcharge)
Non-smoking rooms
Swimming pool
Restaurant
Room service
Terrace
Pets allowed
See all facilities

Review Highlights

Pros:
Clean and beautiful space
Friendly and helpful staff
Great location
Enjoyable amenities
Cons:
Rooms could be darker
High expenses without included meals
Parking access issues
Early check-out times

Categories

Cleanliness
9.33
The space was described as clean and beautiful, contributing to a pleasant stay.
Service
9.8
Many reviews highlighted the helpfulness and friendliness of the staff.
Location
9.34
Multiple mentions of great location near attractions and suitability for access.
Room Quality
8.29
Rooms were praised for comfort but noted to have issues like darkness and bed stability.
Amenities
9.32
Facilities such as pools and breakfast were enjoyed, enhancing the overall experience.
Value for Money
8.28
Concerns about high costs without breakfast included highlight a lower perceived value.
Food and Beverage
8.33
The food was generally reported as good, with some mentions of pricing issues at the restaurant.
Overall Experience
9.3
Overall satisfaction expressed in multiple reviews exceeded expectations.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 11:42

Property Description

Historic Charm and Relaxation
Located in the heart of Antigua Guatemala, Porta Hotel Antigua offers a unique blend of history and relaxation. The hotel's proximity to main churches and colonial buildings provides a truly immersive experience for guests.

Luxurious Amenities
Step into a world of comfort with rooms featuring wooden or carpeted floors, beamed ceilings, and fireplaces. Enjoy picturesque views of the pool or gardens from your room, or opt for a stay in the secluded cloister-like section accessible through a tunnel.

Wellness and Culinary Delights
Indulge in the indigenous steam bath at the spa or pamper yourself at the beauty parlour and massage room. Savor traditional Guatemalan cuisine at Los Moros Restaurant, and unwind with snacks and drinks at the bar.

Experience the magic of Antigua Guatemala at Porta Hotel. Book your stay now for an unforgettable getaway.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Free public parking is possible at a location nearby (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    Children from 12 years old to 17 years old stay for US$25 per person per night when using an existing bed.
    People 12 years old and over stay for US$25 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9
Based on 318 reviews
Cleanliness: 9.33
Service: 9.8
Location: 9.34
Room Quality: 8.29
Amenities: 9.32
Value for Money: 8.28
Food and Beverage: 8.33
Overall Experience: 9.3
A
Anthony • couple • us
10
2026-02-15 • via Nuitee
O
Ovidio Acosta Stefani • family_with_children • py
10
Hermoso lugar para disfrutar la ciudad
Pros:

Hermosos edificios, todo muy cuidado.
El personal muy amable y colaborativo

Cons:

No hubo nada que no sea de mi agrado

2026-02-11 • via Nuitee
F
Fabiola • solo_traveller • cr
10
2026-02-10 • via Nuitee
A
Andreas • family_with_children • de
9
2026-01-26 • via Nuitee
R
Rafael • couple • gt
10
Precioso
Pros:

La atención y el servicio , las instalaciones, el desayuno

Cons:

N/A

2026-01-26 • via Nuitee
J
James • couple • us
9
2026-01-26 • via Nuitee
R
Ricardo • family_with_children • gt
8
Buena opcion y excelente comida tipica.
Pros:

La comida tipica.

2026-01-23 • via Nuitee
C
Carmen • extended_group • gt
10
Pros:

Si

2026-01-19 • via Nuitee
Y
Yamile • family_with_children • co
9
Pros:

Ubicación, servicio, personal amable

Cons:

Nada

2026-01-16 • via Nuitee
L
Laura • couple • cr
4
Muy caro para la experiencia tan bla!
Pros:

La ubicación y las instalaciones.

Cons:

Había un evento y la música era tan alta que competía con la música del restaurante, en uno un Dj y en otro una marimba, demasiado dolor de cabeza y no se pudo disfrutar de la piscina.
Primer hotel en todo antigua que cobran por llevar un perrito de apoyo emocional. No es un lujo, es una necesidad real.

2026-01-12 • via Nuitee
M
Michael • couple • gb
6
2026-01-10 • via Nuitee
K
Kristina • solo_traveller • us
8
Pros:

Loved the beautiful grounds and landscaping! Was a peaceful place to stay. The room was nice.

Cons:

The room had a bit of a urine smell. I think it was from the chair in the corner. For the price I would expect breakfast to be included. Both meals I had there lacked a lot of flavor. was bland. The bathroom fan was so loud it gave me anxiety.

2026-01-09 • via Nuitee
W
Winfried • family_with_children • de
7
Überteuerten Hotel im wunderschönen Antigua
Pros:

Zunächst gesagt: das Hotel ist eine wunderschöne und saubere Anlage in guter Lage in Antigua. Die Zimmer sind ausreichend groß, ansprechend möbliert und die Betten sehr bequem. Das Badezimmer ist gut konzipiert, die Dusche hat - nach kurzer Dauer - heißes Wasser. Ansonsten sind Safe, Bügeleisen, Wasserspender und Kaffeemaschine , also alle Annehmlichkeiten vorhanden Das Bedienpersonal war freundlich, verstand meist en wenig Englisch und war zügig.

Cons:

Eigentlich sollten die oben genannten Fakten für angenehme und erstklassige Urlaubsfreuden ausreichen.
Leider hat die dilettantische administrative Führung des Hotels gezeigt, wie man diesen Eindruck völlig zunichte machen kann.
Es fängt an damit, dass man mehrfach zu einem Online-CheckIn im Vorfeld aufgefordert wird - inklusive Pässe einscannen und Angabe der Kreditkartendaten. Wurde alles gemacht. Vier Tage vor der Anreise kam über Booking.com die Aufforderung eine andere Kreditkarte anzugeben, weil die angegebene aufgrund einer Mietwagenkaution noch blockiert war. Wurde gemacht - allerdings kam kurzer Zeit später eine Email des Hotels, dass die Summe für vier Tage zu überweisen wäre. Haben wir auch unmittelbar gemacht - und übrigens wies die zuvor genannte Kreditkarte zwei Tage vor der Anreise - wie bei Booking vereinbart - die erforderliche Summe auf.

Beim Einchecken am späten Abend mussten dann sämtliche Formalitäten (incl. Pässe und Kreditkarte) wiederholt werden! Warum dann online einchecken zuvor?

Dann erklärte der Rezeptionist (sprach Englisch, konnte jedoch keine englische Fragen beantworten) wir hätten doch Frühstück und Abendessen gebucht. Nein, Abendessen hatten wir bestimmt nicht. Beim Frühstück waren wir uns nicht sicher. Doch hätten wir.

Am nächsten Morgen nach dem Frühstück bekamen wir eine Rechnung. Wir erklärten, wir hätten doch Frühstück.... 20 Minuten später kam jemand von der Rezeption - nein, Frühstück wäre doch nicht inkludiert. Okay.
Wir fragten dann nach, ob wir für den Silvesterabend das Dinner reservieren könnten (eine Frage, die der Rezeptionist abends zuvor nicht beantworten konnte).Ja - aber nur, wenn mit der Kreditkarte sofort bezahlt würde. Machten wir dann, bekamen eine Quittung. Anschließend sahen wir uns die Anlage an - eine halbe Stunde später rannte wieder ein Angestellter hinter uns her - er brauchte noch eine Unterschrift.

2026-01-07 • via Nuitee
A
Amanda • family_with_children • us
7
Pros:

Very clean and comfortable

Cons:

Staff was not helpful when finding transportation- we filled out the information three times and when we arrived they told us they would t be able to find us a ride to the airport- after talking to multiple staff members they found our information and confirmed we did have transportation?

2026-01-05 • via Nuitee
W
Wilber • extended_group • sv
5
Cons:

Pagamos por una habitacion PREMIUN, pero nos alojaron en otra inferior, mala experiencia !!!

2026-01-05 • via Nuitee
J
JUAN CARLOS • couple • co
8
Bueno, pero Nada espectacular
Pros:

La ubicación y limpieza

Cons:

La cama muy pequeña , colchón blando y almohadas , además tienen 3 sitios para alojarse y no aclaran eso al hacer la reserva

2026-01-04 • via Nuitee
J
Julio • family_with_children • gt
9
2026-01-04 • via Nuitee
J
José • couple • gt
10
2026-01-03 • via Nuitee
R
Rose • couple • us
10
Tropical old world gem!
Pros:

I loved the old world charm and tropical setting! I felt like I was in Cuba circa 1959. The tropical plants were breathtaking. The staff was always alert, charming and helpful. I have rarely seen such a large property that was so immaculately clean and cared for.

Cons:

I tried to arrange airport transportation the night before I was to leave, but was told,” sorry we have no cars available. You should have booked one a month before “ .After the 5 star service all week, I was actually shocked. I was given a taxi drivers name on a scrap of paper and was told several times the hotel would not guarantee he would arrive . ( he showed up and was lovely)

2026-01-02 • via Nuitee
J
James • family_with_children • us
9
2025-12-31 • via Nuitee