Pension Santa Elena

Hotels
8.1 (780 reviews)
Contigua al Banco Nacional Santa Elena , Monteverde Costa Rica , cr

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Free
Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Family rooms
Garden
Pets allowed
Laundry
Luggage storage
See all facilities

Review Highlights

Pros:
Central location
Good service
Comfortable common areas
Cons:
Small rooms
Noise issues
Limited breakfast variety

Categories

Cleanliness
7.86
Rooms are small and noise can be an issue, suggesting cleanliness may be affected by proximity.
Service
8.63
Staff are pleasant and responsive, showing good service.
Location
8.47
Several reviews highlighted the central location as a major plus.
Room Quality
7.62
Specific complaints about small rooms and thin walls impacting overall comfort.
Amenities
8.15
Good common areas and facilities like a kitchen were noted.
Value for Money
8.31
Overall considered good value for the price paid.
Food and Beverage
7.86
Limited breakfast options were mentioned, causing a slight dip in rating.
Overall Experience
7.93
Generally positive experiences with minor complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 08:13

Property Description

Charming Hotel in Monteverde, Costa Rica

Historic Building: Pension Santa Elena, dating back to 1990, offers a unique stay in Monteverde, Costa Rica. The property boasts a cozy garden and a shared lounge for guests to relax and unwind.

Local Adventures: With Sky Adventures Monteverde just 2.7 km away and Selvatura Adventure Park at 3.9 km, thrill-seekers will find plenty to do. Nature lovers can explore Monteverde Ecological Sanctuary, only an 8-minute walk from the hotel.

Convenient Services: Start your day with a delicious American or vegetarian breakfast. Need tips for exploring the area? The tour desk is at your service. Plus, enjoy free WiFi throughout the property.

Book now for an unforgettable stay at Pension Santa Elena!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 10 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

8.1
Based on 780 reviews
Cleanliness: 7.86
Service: 8.63
Location: 8.47
Room Quality: 7.62
Amenities: 8.15
Value for Money: 8.31
Food and Beverage: 7.86
Overall Experience: 7.93
M
María Julia • solo_traveller • cr
7
2026-07-25 • via Nuitee
J
joris • family_with_children • be
8
2026-07-24 • via Nuitee
J
joris • family_with_children • be
8
2026-07-24 • via Nuitee
D
Daniel • solo_traveller • es
9
2026-07-24 • via Nuitee
R
Rafaela • extended_group • br
10
Excelente localização e a Sofia foi extremamente amável e educada!
Pros:

Quarto limpo. Ótimo atendimento da Sofia. Excelente localização.

2026-07-24 • via Nuitee
A
Alen • extended_group • si
10
Great location, great staff
Pros:

Great location, great staff

2026-07-23 • via Nuitee
C
Cayo • extended_group • br
9
Great place with a good price for short stays.
2026-07-22 • via Nuitee
Z
zulema • extended_group • es
1
2026-07-21 • via Nuitee
M
Marieke • solo_traveller • be
10
Aanrader
Pros:

We werden vriendelijk verwelkomd en voelden ons thuis. De accommodatie is comfortabel en de douche is top. De locatie is ideaal, in het centrum op wandelafstand van restaurants en winkels. Je had keuze bij het ontbijt en dat apprecieerden we enorm. Ook de keuken mocht je gebruiken om meerdere kopjes koffie te drinken. Een aanrader!

2026-07-21 • via Nuitee
J
juvencij • solo_traveller • si
8
Pros:

Shower was crazyyy

Cons:

Ants, stained sheets

2026-07-21 • via Nuitee
L
Loughran • extended_group • us
9
2026-07-20 • via Nuitee
Z
zulema • extended_group • es
1
Very disappointing experience. * There were cockroaches in the room. * The receptionist was rude and not helpful when w
Cons:

Very disappointing experience.

* There were cockroaches in the room.
* The receptionist was rude and not helpful when we reported the issues.
* There was chewing gum stuck around the room, which made it feel dirty and poorly maintained.
* We were given a room that was not the one we had booked.

2026-07-18 • via Nuitee
Z
Zsolt • extended_group • hu
8
2026-07-18 • via Nuitee
J
Jacob • solo_traveller • dk
9
Pros:

The receptionist was so sweet, helpful and thoughtful.
She wrote me after we left to warn me about flooding on the road to La Fortuna.

Best receptionist ever.

Cons:

We decided to arrive a day early and couldn't move our two day stay one day forward. But once we paid the day we arrived earlier they offered us to change it cause we wanted to upgrade second day to a room with own toilet. However it was unclear if they would accept one day instead of two and I wouldn't prepay yet more days.

So that was all a mess also cause communication was difficult with the owner.

But to be fair they have a no cancel policy.

It would just have been nice to save the money since we only wanted to move our stay not cancel it.

2026-07-16 • via Nuitee
J
Johanna • solo_traveller • cr
7
regular
Pros:

la ubicación

Cons:

los baños y el desayuno

2026-07-16 • via Nuitee
L
Ladislav • couple • cz
8
2026-07-15 • via Nuitee
Z
Zsolt • extended_group • hu
9
2026-07-10 • via Nuitee
C
Chacon Ramirez • couple • cr
10
Very convenient hostel
Pros:

Very well located.

Rebecca, the receptionist, was very kind and gentle; she always had a smile on her face. It's nice to have friendly people at reception.i would stay again

Cons:

N\A

2026-07-10 • via Nuitee
Y
Yahav • solo_traveller • il
6
Pros:

Value for price, location

2026-07-09 • via Nuitee
Y
Yahav • solo_traveller • il
6
Great location and value for money bad service
Pros:

The location and value for money

Cons:

I was charged twice for one room and they haven't refund me yet. They've sent me to a different address to ask for a refund instead of fixing their mistake and provide a decent customer service

2026-07-08 • via Nuitee