Hotel Real Mercedes

Hotels
8.7 (604 reviews)
32 261 29 31 Garcia Gineres , Mérida , mx

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Children allowed
Pets allowed

Facilities

Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Family rooms
Pets allowed
Lift / Elevator
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Excellent location
Friendly service
Comfortable rooms
Cons:
Issues with noise
Wifi signal
Limited breakfast options

Categories

Cleanliness
7.9
Some reviews indicated issues with cleanliness, particularly regarding the pool and rooms.
Service
9.2
Repeated positive mentions of friendly service and helpful staff.
Location
9.2
Many guests praised the hotel's excellent location.
Room Quality
8.7
Reviews noted comfortable beds and well-equipped rooms.
Amenities
8.7
Guests appreciated the amenities like the pool and breakfast, although there were mixed feelings about certain items.
Value for Money
8.8
Guests felt they received good value given the quality and location.
Food and Beverage
8.2
Feedback about breakfast was mixed, indicating it could be improved.
Overall Experience
8.9
Overall positive experiences were reported with some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 17:17

Property Description

Outdoor Swimming Pool and Garden: Hotel Real Mercedes offers a refreshing outdoor swimming pool and a serene garden for guests to unwind and relax in a peaceful setting.

Restaurant and Room Service: Indulge in delicious meals at the on-site restaurant or enjoy the convenience of room service for a private dining experience.

Convenient Amenities: With a 24-hour front desk, free WiFi, air conditioning, flat-screen TV, and a business centre, Hotel Real Mercedes ensures a comfortable stay for all guests.

Experience luxury and convenience at Hotel Real Mercedes. Book your stay now to enjoy a relaxing getaway with top-notch amenities and exceptional service.

Important information:

When traveling with pets, please note that an additional charge of 250 MXN per pet / per night (Small Breeds, up to 15 Kgs), and 350 MXN per pet / per night (Large Breeds, over 15 Kgs) applies.

As part of our community commitment with Yucatan, our Hotel Real Mercedes promotes activities and Experiences Tours, which are available for you, you can ask for them directly to our Reception team and we will gladly provide you with more information.

When the reservation is for 2 or more rooms, and for 1 room for more than 2 nighta, a deposit must be made to the Hotel account for 50% of the Total Reservation, the above to guarantee that the reservation is respected. If not the reservation may be canceled at any momentPlease inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.

Check-in and check-out hours:
Check-out: 01:00 PM

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 10 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.7
Based on 604 reviews
Cleanliness: 7.9
Service: 9.2
Location: 9.2
Room Quality: 8.7
Amenities: 8.7
Value for Money: 8.8
Food and Beverage: 8.2
Overall Experience: 8.9
A
Angel Hernandez • family_with_children • mx
9
Pros:

.

2026-02-14 • via Nuitee
G
Gutiérrez Gordillo • family_with_children • mx
10
Pros:

Todo bien

2026-02-13 • via Nuitee
J
Julissa Isabel • family_with_children • mx
9
Pros:

La comodidad de las camas y el cuarto de baño.

Cons:

El desayuno le falta mas completo... unos huevitos incluidos estaría muy bien... y el elevador es importante para las personas mayores que tienen problemas para subir escaleras.

2026-02-11 • via Nuitee
A
ALBERTO • family_with_children • mx
9
Pros:

Ubicación, limpieza

2026-02-08 • via Nuitee
C
Claudio • family_with_children • mx
8
2026-01-27 • via Nuitee
F
Franc • family_with_children • mx
8
2026-01-24 • via Nuitee
C
Claudia • family_with_children • mx
1
NO se hospeden ahí!!!
Pros:

Solo una de las recepcionistas fue amable. La ubicación esta bien.

Cons:

Tienen perros por todos lados, se le subieron a mi hija rasguñando sus piernitas y la asustaron porque no dejaban de ladrarle. Cabe mencionar que me encantan los perros pero cuando tienes una hija con alergia llegar a un hotel donde en ninguna parte te avisan que tienen animales fue realmente una pesadilla, sin mencionar que había un muy fuerte olor a cigarro hasta en la habitación. Mi experiencia en ese hotel la describiría como HORRIBLE!!!

2026-01-22 • via Nuitee
D
Diria Iveth • family_with_children • mx
7
Comodidad
Pros:

Habitación y baño amplio.

Cons:

No sirve el elevador y la alberca se ve sucia.

2026-01-21 • via Nuitee
J
Jair • solo_traveller • mx
10
Pros:

Q todo está limpio y la atención

Cons:

Q no tienen restaurante

2026-01-21 • via Nuitee
J
Javier • couple • co
8
2026-01-19 • via Nuitee
S
Sanchez Guzman • couple • mx
9
Pros:

En cuanto a lo demás está bien y el desayuno tal cual frutas, café pan con mantequilla todo bien

Cons:

Falta de espacio en el estacionamiento y tal vez que habiliten el elevador

2026-01-19 • via Nuitee
E
Ekal • solo_traveller • mx
1
EQUIS
Pros:

MUY LIMITADO Y BASICO

Cons:

PERSONAL INDIFERENTE EN SU TRATO, Y POCA DISPOCISION PARA RESOLVER PROBLEMAS, SE JUSTIFICAN POR TODO.

2026-01-19 • via Nuitee
M
Miguel Angel Aaron • solo_traveller • mx
10
centrico
Pros:

el personal muy amable

Cons:

realmente no se me ocurre nada

2026-01-19 • via Nuitee
M
Maria Cristina • family_with_children • mx
6
Pros:

Staff is friendly

Cons:

To noisy, you can hear the room above with its drip of water all night long. The sides of the wall also. You could here the neighbours speak.
The phone didn't function, I called reception to report incidents but was not functioning.

2026-01-18 • via Nuitee
G
Gilberto Emmanuel • family_with_children • mx
8
Muy buen hotel, cómodo y que se ajusto a nuestro presupuesto en relación calidad precio.
Pros:

Excelente ubicación y relación calidad precio se me hizo justa.

Cons:

El tema del desayuno continental creo que se puede mejorar aunque sea café, fruta y pan hay una buena área de oportunidad ahí.

2026-01-16 • via Nuitee
I
Ines • couple • ca
6
2026-01-15 • via Nuitee
H
Hector • solo_traveller • mx
10
2026-01-14 • via Nuitee
C
Cuellar • family_with_children • mx
4
aceptable con detalles que deben mejorar
Pros:

El desayuno mal se acaba la fruta y leche y no ponen mas para los que llegamos despues, la sra. del comedor con una cara y sin atender. se le pedian cosas y ya no habia. platano nunca alcance
la hubicacion esta bien

Cons:

1- Repito la atencion en el comedor
2- Que me cobraron extra un perrito mini que es de compañia, cuando ellos tienen como 8 perros y ensuciaban los pasillos.
3 - al de limpieza se le tenia que pedir papel o toallas de baño , aguas solo dejaba 2 cuando eramos 5 personas

2026-01-13 • via Nuitee
R
Rafael Cetina • family_with_children • mx
9
Pros:

Que aceptan mascotas.

Cons:

Se batalla para ver la TV

2026-01-12 • via Nuitee
J
Jorge • extended_group • bz
9
2026-01-12 • via Nuitee