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Facilities
Property facilities
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Terrace
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Family rooms
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Pets allowed
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Lift / Elevator
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Express check-in/check-out
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Safety deposit box
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Fax/photocopying
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Tour desk
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Facilities for disabled guests
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Massage services
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Packed lunches
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Non-smoking throughout
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Private check-in/check-out
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Shared lounge/TV area
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Concierge service
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Grocery deliveries
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Wheelchair accessible
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Allergy-free room
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Kid meals
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Kids' outdoor play equipment
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Lower bathroom sink
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Outdoor furniture
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Coffee Shop on site
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Spa/wellness center services
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Beauty Services
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Manicure
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Pedicure
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Key access
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Food delivered to guest room
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CCTV outside property
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Process in place to check health of guests
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Thermometers for guests provided by property
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Key card access
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Television in common areas
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Front desk (limited hours)
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Express check-in
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Free wired internet
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Beach umbrellas
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Pool sun loungers
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Spa tub (surcharge)
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Internet access
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Housekeeping on request
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Private picnics
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Reception hall
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Exercise/lap pool
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Japanese garden
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Swimming nearby
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Water tubing nearby
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Vegetarian menu options available
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Bulk dispenser for toiletries
Review Highlights
Categories
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Property Description
Outdoor Swimming Pool and Garden: Hotel Real Mercedes offers a refreshing outdoor swimming pool and a serene garden for guests to unwind and relax in a peaceful setting.
Restaurant and Room Service: Indulge in delicious meals at the on-site restaurant or enjoy the convenience of room service for a private dining experience.
Convenient Amenities: With a 24-hour front desk, free WiFi, air conditioning, flat-screen TV, and a business centre, Hotel Real Mercedes ensures a comfortable stay for all guests.
Experience luxury and convenience at Hotel Real Mercedes. Book your stay now to enjoy a relaxing getaway with top-notch amenities and exceptional service.
When traveling with pets, please note that an additional charge of 250 MXN per pet / per night (Small Breeds, up to 15 Kgs), and 350 MXN per pet / per night (Large Breeds, over 15 Kgs) applies.
As part of our community commitment with Yucatan, our Hotel Real Mercedes promotes activities and Experiences Tours, which are available for you, you can ask for them directly to our Reception team and we will gladly provide you with more information.
When the reservation is for 2 or more rooms, and for 1 room for more than 2 nighta, a deposit must be made to the Hotel account for 50% of the Total Reservation, the above to guarantee that the reservation is respected. If not the reservation may be canceled at any momentPlease inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
Property Policies
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Pets
Pets are allowed on request. Charges may be applicable.
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Internet
WiFi is available in all areas and is free of charge.
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Parking
No parking available.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 10 years old stay for free when using an existing bed.
You haven't added any extra beds.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Location
Guest Reviews
Las camas muy cómodas baño bastante amplio y la ubicación excelente
La alberca estaba en mantenimiento y el desayuno que ofrecen gratis súper equis
La cama muy cómoda para dormir
Que el desayuno solo fuera café y fruta deberían incluir unos huevos con frijoles
el precio y la ubicacion
no llegaba el internet a la habitacion
Good area. Parking available. Back grounds were nice.
Elevator not working and we had bags that went up 2 flights. Wild dog barking at 3 am and then jumped on doors. Higher than normal taxes. Breakfast was just cereal and fruit. Female staff could have been friendlier.
Excelente
Su ubicación, esta cerca de todo y acepta mascotas
Todo limpio y de acuerdo a lo esperado en la categoria y lo pagado
Excesivo ruido desde muy temprano debido a la escuela que se encuentra al lado
Personal très gentil vous serez accueilli par des petits chiens adorables chambre grande et propre au calme
Las habitaciones y el baño muy cómodos
Había mucho polvo en los muebles cuando llegamos y las almohadas olían a suciedad, el servicio de buffet es básico y por el precio esta bien, la atención del personal de cocina y comedor es deficiente, eramos muchos en bufete y uno mismo se atendía en limpiar la mesa y estar yendo a recepción a pedir lo que por obviedad se terminaba rápido. Sin embargo cumple con sus expectativas.
Super recomendado
Klid, poměr cena-výkon
Nic
.
Todo bien
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