Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Spacious rooms
Good amenities
Cons:
Cleanliness issues
Location concerns
Limited breakfast variety

Categories

Cleanliness
6.84
Multiple reviews noted cleanliness issues including dirty rooms and unclean air conditioning.
Service
9.31
Guests highlighted the friendly and helpful staff, contributing positively to the overall experience.
Location
7.85
The location was described as a bit isolated, requiring transport to town.
Room Quality
8.8
Guests appreciated the spacious and clean rooms, with some mentioning specific room types positively.
Amenities
8.33
Amenities such as a pool and game room were mentioned positively, but some limitations were noted.
Value for Money
8.79
General sentiment was positive regarding the value for the price paid.
Food and Beverage
7.84
Breakfast variety was noted as limited; however, some positive experiences with hotel food were noted.
Overall Experience
8.61
Overall satisfaction was expressed, though some negativity regarding cleanliness dampened the experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-22 10:13

Property Description

Luxurious Amenities

Lotus Premium Lodge offers a range of luxurious amenities including an outdoor swimming pool, garden, and shared lounge for guests to enjoy during their stay.

Delightful Dining Options

Guests can indulge in a variety of dining choices at the hotel, with a restaurant serving American, British, and Vietnamese cuisine. Special dietary needs can also be accommodated upon request.

Concierge Assistance

The multilingual staff at Lotus Premium Lodge are available 24/7 at the front desk to ensure that guests have a seamless and enjoyable experience throughout their visit.

Book your stay at Lotus Premium Lodge today for a truly unforgettable getaway experience.

Important information:

This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.3
Based on 728 reviews
Cleanliness: 6.84
Service: 9.31
Location: 7.85
Room Quality: 8.8
Amenities: 8.33
Value for Money: 8.79
Food and Beverage: 7.84
Overall Experience: 8.61
I
Inês • couple • pt
2
Pros:

Our stay at this hotel was extremely disappointing. The level of hygiene was honestly disgusting. The bathroom was dirty, covered in mold, and there was a huge spider inside, which made us feel very uncomfortable.

The swimming pool was another major disappointment. One of the reasons we booked this hotel was to have a place to cool off from the intense heat, but the pool was green, clearly not being properly maintained, and looked filthy. We couldn’t bring ourselves to use it, which was a huge letdown.

The food was just as bad. It looked unhygienic, lacked quality, and was honestly laughable. We didn’t feel confident eating there after seeing the conditions.

The only person who was consistently kind and helpful was Tina. Although there wasn’t much she could do to fix the issues we experienced, she always tried her best to help us and was the only staff member who made us feel genuinely cared for.

That said, we also booked the Ha Giang Loop tour through the hotel, and that experience was excellent. The tour was well organized, enjoyable, and the staff involved made it a really pleasant experience. It’s a shame that such a good tour was paired with such poor hotel accommodations.

Overall, the Ha Giang Loop experience was a highlight of our trip, but the hotel’s cleanliness, food quality, poor maintenance, and communication issues made our stay very unpleasant. We would not recommend staying at the hotel, even though we would recommend the tour.

2026-07-24 • via Nuitee
H
Helder Araujo • solo_traveller • pt
3
2026-07-21 • via Nuitee
D
DANIEL • solo_traveller • fr
9
2026-07-21 • via Nuitee
M
Marcel • family_with_children • nl
3
Pros:

De kamer was prima, de massage ook.
Grab werkt niet altijd goed in Ha Giang was prettig dat receptie een taxi voor ons boekte.

Cons:

Eigenlijk alles! Het zwembad was groen en vies en werd vooral gebruikt door buurtkinderen. Bij de receptie zat vaak niemand dus voor het boeken van een massage zijn we eerst 3x langs gelopen alvorens er iemand was. Ook de loslopende honden die duidelijk heel veel jeuk hadden en binnen plasten vonden wij niet hygiënisch.

2026-07-20 • via Nuitee
M
Marjoleine • extended_group • nl
8
Zeer behulpzame medewerkers
Pros:

Nadat we geboekt hadden nam de locatie contact met ons op. De Lotus Group kan allerlei tours en activiteiten aanbieden/regelen voor zeer scherpe prijzen. Voor ons hebben ze de reis van Sa Pa naar Ha Giang, de Ha Giang Loop (4dagen) en de reis terug naar Hanoi geregeld. Allemaal van zeer goede kwaliteit en aanzienlijk goedkoper dan bij andere (plaatselijke) aanbieders. Ze zijn super behulpzaam en goed bereikbaar.

Cons:

De drankselectie in het hotel is erg beperkt. Verwacht geen wijn o.i.d., naast bier en fris is er niets te krijgen.

2026-07-14 • via Nuitee
Z
Zayda Yadira • solo_traveller • au
10
Pros:

Amazing for Ha Giang loop 😁

2026-07-09 • via Nuitee
A
Alonso • solo_traveller • es
9
Pros:

La piscina y zonas comunes

Cons:

Algo alejado del centro

2026-07-08 • via Nuitee
Z
Zoë • extended_group • be
9
Pros:

Mooi zwembad, lekker eten en super mooi uitzicht.

2026-07-07 • via Nuitee
A
Andrey • couple • ru
10
Cons:

отключение света на несколько часов

2026-07-03 • via Nuitee
A
Andrey • couple • ru
10
2026-07-03 • via Nuitee
A
Aleksei • family_with_children • ru
7
Cons:

Достаточно неплохой отель с хорошим видом с верхней террасы в основном здании, завтраки откровенно слабые и кровати неудобные с детскими матрасами

2026-06-29 • via Nuitee
A
Anton • couple • sk
8
2026-06-26 • via Nuitee
C
Charles • couple • fr
1
2026-06-23 • via Nuitee
T
Tien • couple • vn
9
Tốt
Pros:

View đẹp, phòng thoáng, rộng.

2026-06-22 • via Nuitee
K
Kim • solo_traveller • vn
8
2026-06-19 • via Nuitee
C
Chak • couple • au
10
Super friendly staff, Good facilites, food was good also close enough to town highly recommended
Pros:

Tina turner the receptionist was an absolute gem of a person she made the whole stay exceptional and went above and beyond!

2026-06-16 • via Nuitee
M
Marcel • couple • be
7
2026-06-15 • via Nuitee
D
David M. • solo_traveller • lu
8
Low season, low maintenance?
Pros:

The rooms was excellent. The lady at the front desk who spoke some english was the only one really caring about our wellbeing.

Cons:

Everything outside of the room, especially the pool area, is run down. Little maintained. I don't know maybe it is because it is low season, but most of the staff is also running on low motivation mode.

The biggest disappointment was the pool area. You couldn't see the floor of the pool because of the unclean water. The pool was the main reason we booked this place, to get away from the heat.

2026-06-11 • via Nuitee
B
Brendan • couple • ie
6
2026-06-10 • via Nuitee
S
Smith • extended_group • au
5
the guys at the front desk was great but i dont think i would stay here again
Pros:

The Pool area was amazing but if you where out there at dusk you got eaten alive but mozzies

Cons:

There was nothing open there was a roof top bar it was closed the restaurant looked open but not sure if it served food and could not get a drink

2026-06-08 • via Nuitee