Hotel Maya Turquesa

Hotels
7.1 (228 reviews)
Calle 8 Norte, Lote 5, Entre 10 y 15 Avenida, Colonia Centro , Playa del Carmen , mx

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Children allowed

Facilities

Free WiFi
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
Terrace
Family rooms
Safety deposit box
Fax/photocopying
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Review Highlights

Pros:
Good location
Spacious rooms
Cons:
Poor cleanliness
Unhelpful service
Inferior food quality

Categories

Cleanliness
6.23
Reviews indicate issues with cleanliness, including pest infestations and dirty conditions.
Service
7.2
While some staff were friendly, overall service experiences were poor with reports of unhelpful behavior.
Location
9.24
Multiple reviews praised the excellent location near attractions.
Room Quality
6.69
Reviews mention old facilities and uncomfortable beds, impacting room quality.
Amenities
6.72
Limited amenities were noted, with many guests expressing dissatisfaction regarding offerings.
Value for Money
7.18
Guests felt that the price did not match the quality of stay, which affected value perception.
Food and Beverage
5.73
The food options and quality were heavily criticized, with poor breakfast experiences reported.
Overall Experience
7.8
Overall experience rated high mainly due to location but impacted by numerous issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 14:43

Property Description

Experience the vibrant charm of Playa del Carmen at Hotel Maya Turquesa, where comfort meets convenience just steps from the renowned Fifth Avenue.

Internet Access
Stay connected during your vacation with our complimentary high-speed WiFi throughout the property, ensuring you can share your amazing moments in real-time.

Room Comforts
Our well-appointed rooms feature air conditioning, satellite TV, and hot water, providing a cozy retreat after a day of exploration.

Leisure Amenities
Unwind by the outdoor swimming pool or indulge in relaxation at our solarium with breathtaking views of Cozumel, complemented by a rejuvenating hot tub for the ultimate getaway.

Don't miss the chance to book your stay at Hotel Maya Turquesa – where unforgettable memories await!

Important information:

Upon check-in, photo identification and credit card are required. All special requests are subject to availability. Special requests cannot be guaranteed and may incur additional charges.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.

Check-in and check-out hours:

Property Policies

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    No special conditions apply for groups.

Location