MARQUEE Playa Hotel

Hotels
•
Life House
8.4 (975 reviews)
Calle 10 y 10 bis , Playa del Carmen , mx

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Lift / Elevator
Luggage storage
Safety deposit box
Soundproof rooms
Non-smoking throughout
Shuttle service (additional charge)
See all facilities

Review Highlights

Pros:
Friendly staff
Clean and comfortable rooms
Cons:
Noisy at night
Service inconsistencies

Categories

Cleanliness
7.4
Windows could be cleaner; overall cleanliness deemed acceptable.
Service
8.4
Staff is friendly and helpful, although some service issues reported.
Location
9.4
Centrally located, close to attractions but noisy at night.
Room Quality
8.9
Rooms are clean and comfortable with nice amenities.
Amenities
7.9
Rooftop area needs renovation; pool ambiance is good.
Value for Money
8.9
Good value if priced correctly, with a clear understanding of what is included.
Food and Beverage
7.4
Breakfast situation could be clearer; odors from nearby restaurants.
Overall Experience
8.9
Overall positive experience despite some noise and service issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 15:05

Property Description

Luxurious Accommodations

Experience high ceilings, luxe accommodations, and eclectic features that will transport you to a moment of zen. The openness of the rooms will provide a recentering breath before your evening adventures.

Rooftop Bar with Ocean Views

Join us at Luna’s rooftop bar overlooking the ocean, where you can sip on your favorite drink while soaking in the vibrant sounds of the city below. It's the perfect setting for a demure evening or a lively night out.

Convenient Amenities

MARQUEE Playa Hotel offers a bar, sun terrace with a swimming pool, restaurant, 24-hour front desk, and room service. Enjoy free Wi-Fi throughout the property and unwind with a drink at the snack bar.

Book your stay at MARQUEE Playa Hotel now for a luxurious and unforgettable experience in Playa del Carmen!

Important information:

Please note that the reception desk is open from 9:00 AM to 5:00 PM, for arrivals outside these hours, please contact the property directly to confirm your access.

Please note that construction work is going on nearby [from 9:00 am to 5:00 pm, Monday to Friday] and some rooms may be affected by noise.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    Children from 3 years old to 12 years old stay for US$25 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.4
Based on 975 reviews
Cleanliness: 7.4
Service: 8.4
Location: 9.4
Room Quality: 8.9
Amenities: 7.9
Value for Money: 8.9
Food and Beverage: 7.4
Overall Experience: 8.9
K
Katherine • couple • co
10
2026-04-18 • via Nuitee
N
Noam • couple • il
10
2026-04-17 • via Nuitee
T
Tania • extended_group • pt
8
Room with pontential but a few things to correct
Pros:

How comfortable the best were

Cons:

It’s next to coco bongo , you can hear everything at night . The room had a strong sewage smell and you can see that the furniture is not wiped regularly as is full of finger prints and grease marks

2026-04-14 • via Nuitee
S
silverio • couple • ch
10
Pros:

Les chambres sont magnifiques et une très bonne literie

Cons:

La literie est excellente

2026-04-11 • via Nuitee
M
Madison • solo_traveller • us
8
My time here was relaxing and comfortable
Pros:

The room was gorgeous clean and be dry relaxing. The pool was beautiful and had a great view of the ocean

Cons:

The coffee machine didn’t work in the morning. They added an extra city charge onto the bill that we needed to pay at checkout.

2026-04-10 • via Nuitee
U
Ursula ceciloa • extended_group • mx
10
Best service
Pros:

the ssrvixe was excellent

2026-04-10 • via Nuitee
V
Victoria • family_with_children • mx
1
Pros:

La amplitud de la habitación

Cons:

Que no se identifica la instalación desde un inicio está como oculto y oscuro no tiene nombre ni señalización, parece un antro o cada de seguridad

2026-04-06 • via Nuitee
F
Fernanda • couple • co
9
2026-04-04 • via Nuitee
C
Claudia Xiomara • family_with_children • sv
3
Pros:

La ubicación

Cons:

El establecimiento muy oscuro y las habitaciones sucias y viejas, no dan mantenimiento

2026-04-01 • via Nuitee
Y
Yuval • couple • il
2
2026-03-31 • via Nuitee
M
Matki • solo_traveller • fr
10
2026-03-31 • via Nuitee
A
Adi • couple • il
8
Pros:

היה נקי, המיקום פצצה והרעש נסבל מאוד. היינו בחדר שהיה ריח של רטיבות וישר החליפו לנו חדר לחדר אחר שבו נשארנו והארכנו עוד שבוע! אהבנו מאוד חדרים מרווחים נקיים הכל מעולה

Cons:

הבריכה לא מזמינה קרה וקטנה

2026-03-28 • via Nuitee
A
Adi • couple • il
8
Pros:

היה נקי, המיקום פצצה והרעש נסבל מאוד. היינו בחדר שהיה ריח של רטיבות וישר החליפו לנו חדר לחדר אחר שבו נשארנו והארכנו עוד שבוע! אהבנו מאוד חדרים מרווחים נקיים הכל מעולה

Cons:

הבריכה קטנה קרה ולא מזמינה. הבר לא פעיל

2026-03-28 • via Nuitee
S
Sophie • solo_traveller • de
7
Pros:

Gemütliches großes Bett und auch das Zimmer war groß. Das Bad war auch schön und modern.
Personal war sehr sehr freundlich.

Cons:

Es gibt nichts zu essen, weder Snacks noch Frühstück. Dafür geht man zwei Blocks weiter in ein anderes Hotel und dort gibt es kein Buffet sondern eine kleine Karte.
Fensterscheibe könnte mal erneuert werden und die Tür ging sehr schwer auf.

2026-03-27 • via Nuitee
L
Luisa • extended_group • de
5
2026-03-24 • via Nuitee
V
Valentina • couple • uy
4
Muy caro para lo que ofrecen.
Pros:

Las camas son muy cómodas.

Cons:

El desayuno queda fuera del alojamiento a una cuadra y media en otro hotel y la atención no es buena.
La parte de la piscina está muy descuidada y abandonada.

2026-03-23 • via Nuitee
Y
Yuval • couple • il
10
2026-03-21 • via Nuitee
P
Pablo Javier • family_with_children • cl
7
Pros:

Es un lindo hotel, las habitaciones bien decoradas, la cama comoda.

Cons:

Se encuentra al lado sel cocobongo por lo que el ruido es un problema. Lo otro que habia olor a cañerias cuando entrabamos al cuarto. Lo informamos pero no hicieron demasiado al respecto. Tambien se olvidaban de colocarnos agua en el cuarto, siempre habia que pedirla.

2026-03-18 • via Nuitee
Y
Yotam • solo_traveller • us
9
Pros:

This hotel is in an excellent location (off Quinta Avenida so not loud but still conveniently located) and the room is very modern, spacious, and well designed with a luxury feel. The rooftop pool was quaint but felt private with great seating and seaside views. Overall was a great value for the quality of the room/cost.

Cons:

There was some noise on the street due to construction ongoing nearby, but this was not too bad. I was also charged an additional fee on check in for "environmental costs" but this was minimal, about $5 USD.

2026-03-17 • via Nuitee
L
Laura • couple • pl
10
2026-03-16 • via Nuitee