MARQUEE Playa Hotel

Hotels
•
Life House
8.4 (933 reviews)
Calle 10 y 10 bis , Playa del Carmen , mx

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Lift / Elevator
Luggage storage
Safety deposit box
Soundproof rooms
Non-smoking throughout
Shuttle service (additional charge)
See all facilities

Review Highlights

Pros:
Friendly staff
Clean and comfortable rooms
Cons:
Noisy at night
Service inconsistencies

Categories

Cleanliness
7.4
Windows could be cleaner; overall cleanliness deemed acceptable.
Service
8.4
Staff is friendly and helpful, although some service issues reported.
Location
9.4
Centrally located, close to attractions but noisy at night.
Room Quality
8.9
Rooms are clean and comfortable with nice amenities.
Amenities
7.9
Rooftop area needs renovation; pool ambiance is good.
Value for Money
8.9
Good value if priced correctly, with a clear understanding of what is included.
Food and Beverage
7.4
Breakfast situation could be clearer; odors from nearby restaurants.
Overall Experience
8.9
Overall positive experience despite some noise and service issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 15:05

Property Description

Luxurious Accommodations

Experience high ceilings, luxe accommodations, and eclectic features that will transport you to a moment of zen. The openness of the rooms will provide a recentering breath before your evening adventures.

Rooftop Bar with Ocean Views

Join us at Luna’s rooftop bar overlooking the ocean, where you can sip on your favorite drink while soaking in the vibrant sounds of the city below. It's the perfect setting for a demure evening or a lively night out.

Convenient Amenities

MARQUEE Playa Hotel offers a bar, sun terrace with a swimming pool, restaurant, 24-hour front desk, and room service. Enjoy free Wi-Fi throughout the property and unwind with a drink at the snack bar.

Book your stay at MARQUEE Playa Hotel now for a luxurious and unforgettable experience in Playa del Carmen!

Important information:

Please note that the reception desk is open from 9:00 AM to 5:00 PM, for arrivals outside these hours, please contact the property directly to confirm your access.

Please note that construction work is going on nearby [from 9:00 am to 5:00 pm, Monday to Friday] and some rooms may be affected by noise.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    Children from 3 years old to 12 years old stay for US$25 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.4
Based on 933 reviews
Cleanliness: 7.4
Service: 8.4
Location: 9.4
Room Quality: 8.9
Amenities: 7.9
Value for Money: 8.9
Food and Beverage: 7.4
Overall Experience: 8.9
D
daniel • extended_group • il
3
2026-02-14 • via Nuitee
I
ilan • family_with_children • il
7
Cons:

The rooftop as in a picture doesn't exist.

2026-02-13 • via Nuitee
K
karim • solo_traveller • ca
1
2026-02-12 • via Nuitee
V
vered • family_with_children • il
10
Pros:

מלון נחמד אנחנו שידרגו לסוויטה. הצוות בכניסה חביב המיקום קרוב לאזור הטיילת וזה נוח.הבריכה הייתה לא נקייה ויש בעיה של חניה.

2026-02-12 • via Nuitee
D
Dor • couple • bz
7
2026-02-11 • via Nuitee
I
iness • couple • fr
10
Pros:

propre, confortable, et proche de tout aussi

Cons:

pas de matelas sur les lits piscine

2026-01-31 • via Nuitee
A
Ariel • couple • il
10
2026-01-30 • via Nuitee
A
Ahsen • family_with_children • pk
5
Good with few facilities
Pros:

Location and size of the room.

Cons:

Breakfast was in another nearby shabby hotel. There were mosquitos in the room and upon complaining they said it will be done next day (which they didn't). Coffee pods and water bottles were offered on the first day.

2026-01-29 • via Nuitee
A
Amitay • couple • il
6
Pros:

מקום במרכז העיר

Cons:

ביקשנו מספר מגבות לחדר ואמרו לנו שלא ניתן לקבל והייתה סתימה בשירותים ואף אחד לא בא לתקן

2026-01-29 • via Nuitee
M
mariano • family_with_children • ar
8
buen hotel y con inmejorable ubicación!
Pros:

La habitación amplia y cómoda. El baño tal como lo muestran en fotos (buen caudal de agua caliente y bien la limpieza). El personal muy amable. Lo mejor del hotel es la ubicación, cerca del centro pero lo suficientemente lejos como para que los ruidos no molesten a la hora de descansar.

Cons:

nada, el hotel muestra fielmente como es y cumple con las expectativas. Quizá, solo para hacer una critica, estaría bueno que cuenten con estacionamiento.

2026-01-28 • via Nuitee
O
Or Israel • couple • il
8
Pros:

אחלה מלון קרוב מאוד לשדרה החמישית
חדר ענקי ויחס טוב של המארחים

2026-01-28 • via Nuitee
A
alfonso • solo_traveller • ca
7
2026-01-27 • via Nuitee
M
Maria Estefania • couple • es
4
Demasiado ruido
Cons:

Demasiado ruido, imposible dormir en toda la noche

2026-01-20 • via Nuitee
A
Angelica • solo_traveller • mx
10
Supera las espectativas. Excelente lugar. Un precio muy accesible
Pros:

Excelentes instalaciones y la ubicación. Gracias 🫂

Cons:

Tener que ir por el desayuno a otro hotel. Aún y así la atención del desayuno muy lindas y delicioso

2026-01-20 • via Nuitee
H
Hing • couple • nl
10
Goede prijs voor top kwaliteit
Pros:

De locatie is perfect! Gebouw ziet er nieuw en modern uit. Zeer hygiënisch. Heb in veel hotels verbleven, maar dit is de beste die ik ooit heb gehad.

Cons:

Niets op aan te merken. 10/10. Voor mijn volgende bezoek boek ik weer bij Marquee!

2026-01-20 • via Nuitee
M
Minna • couple • fr
10
Très bien
Pros:

L’emplacement
Le rapport qualité/prix
L’accès au rooftop magnifique
La décoration de la chambre et l’espace
La propreté
La gentillesse à l’accueil

Cons:

Dommage pour l’évacuation de l’eau de la salle de bain qui reste longtemps, ce qui crée de l’humidité dans la chambre
Aussi dommage pour la douche, il n’y a pas de rideau de douche, très peu (pas) d’intimité.

2026-01-20 • via Nuitee
S
Stephanie • couple • us
9
Great stay!!! Easily accessible, great area! Definitely will stay there again and recommend them.
Pros:

I loved the location, the cleanliness of the hotel, the staff, rooftop pool and the price. I also felt very safe walking around at night. It’s close to some of my favorites spots in Playa. Coco bongo is literally kiddie corner. Bovinos steakhouse is across the street. Ilios is a must visit spot to eat and for excellent drinks and vibes. I went there 4 nights in a row. The area is also very quiet.

Cons:

Only thing I didn’t like was that the rooftop bar was not open. It appeared to have been completely gutted so I’m assuming they will not rebuild it.

2026-01-20 • via Nuitee
C
Cristina • couple • es
8
Recomendado si quieres estar pocos días
Pros:

Buena ubicación, a dos calles de la quinta avenida y al lado de coco bongo. No hay ruidos de la coco bongo pero la calle en sí es ruidosa. Aunque algunos comentarios señalan que tiene recepción solo hasta las 5 pm ya la han puesto las 24 horas. Habitaciones muy amplias

Cons:

No ofrecen desayuno en el mismo hotel, tienes que ir a otro que está a un par de calles, porque parece que el espacio que tenían reservado para desayunos han puesto un Ramen. El personal muy seco.

2026-01-19 • via Nuitee
N
Noya • couple • il
8
2026-01-19 • via Nuitee
F
Florentfr • family_with_children • ro
10
Absolument top
Pros:

Tout etait parfait. Lorsque notre trajet nous a ramené a Playa del Carmen, nous y sommes meme retourné !
Notre meilleur hotel dans le pays.

Cons:

Un peu proche du coco bongo, ca peut etre un peu bruyant

2026-01-18 • via Nuitee