ibis Santos Valongo

Hotels
•
ibis
8.3 (414 reviews)
Praça Lions Clube 420 , Santos , br

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Children allowed
Pets allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Pets allowed
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Soundproof rooms
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Good location
Attentive service
Convenient amenities
Decent breakfast
Cons:
Cleanliness issues
Room quality problems
Overpriced for the services

Categories

Cleanliness
6.91
Multiple complaints about cleanliness, particularly the presence of mold and poor room condition.
Service
9.38
Generally positive remarks about staff attentiveness, despite one negative experience.
Location
9.42
Location favorable for accessing the port and other activities.
Room Quality
6.87
Issues with room size, maintenance, and quality, including outdated features.
Amenities
8.9
Adequate amenities for a short stay despite some missing items like soap and water.
Value for Money
7.86
Mixed feelings about the price in relation to quality and services; overpriced for some guests.
Food and Beverage
7.91
Breakfast is appreciated, but overall food quality could be improved.
Overall Experience
9.18
Overall a decent stay, though several aspects require attention.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 17:38

Property Description

Modern Accommodation with Convenient Amenities
Experience comfort and convenience at ibis Santos Valongo, ideally located near Santos Bus Station. Enjoy our air-conditioned rooms equipped with a desk, safety deposit box, and a flat-screen TV. The hotel offers free bikes, private parking, a restaurant, and a bar for your enjoyment.

24-Hour Front Desk and Free WiFi
Our 3-star hotel features a 24-hour front desk and luggage storage space, ensuring a seamless stay. Stay connected with complimentary WiFi throughout the property.

Nearby Attractions and Shopping
Explore Santos with ease as Miramar Shopping is just 5.9 km away. Visit Brisamar Shopping and Litoral Plaza Shopping for a retail therapy session. Don't miss out on the convenience of being just 66 km from Sao Paulo/Congonhas Airport.

Book your stay at ibis Santos Valongo now for a memorable experience!

Important information:

According to Brazilian Federal Law 8.069/1990, minors under 18 years of age cannot check into hotels unless they are accompanied by their parents or a designated adult. If a minor is accompanied by an adult other than his parents, it is necessary to present a written authorization for the minor to check into the hotel. Such authorization must be notarized and signed by both parents and presented along with notarized copies of their IDs.In the case of a minor accompanied by only one of the parents, it is necessary to present a notarized authorization signed by the absent parent, along with a notarized copy of that parent's ID

Please note that only one small dog with a maximum weight of 15 kg can be accommodated in each room upon previous request and at a surcharge. Guests traveling with pets are required to present a valid vaccination document of the animal upon check-in. Please note that pets are not allowed in the restaurant and bar areas and must not be left unaccompanied in the rooms. Please contact the property for further details.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs BRL 35 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for R$ 50 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.3
Based on 414 reviews
Cleanliness: 6.91
Service: 9.38
Location: 9.42
Room Quality: 6.87
Amenities: 8.9
Value for Money: 7.86
Food and Beverage: 7.91
Overall Experience: 9.18
S
Sandra • solo_traveller • br
10
2026-03-21 • via Nuitee
D
Dayana • couple • br
9
2026-03-20 • via Nuitee
M
Maria Claudia • couple • br
10
Amei tudo
Pros:

Tudo lindo

Cons:

Só chá na portaria de cortesia

2026-03-20 • via Nuitee
F
filipini • couple • br
6
2026-03-20 • via Nuitee
F
Fábio • couple • br
7
Razoável
Pros:

Limpeza, silêncio

Cons:

Os funconários da recepção estavam desorganizados no check-in. Fiz o meu on line e mesmo assim fiquei 40 min na fila da recepção... para que fazer on line, então?
Os travesseiros e o colchão são desconfortáveis!
O restaurante, apesar de opcional, cobra caro pelo que oferece no buffet.

2026-03-20 • via Nuitee
V
Valdeci • couple • br
10
2026-03-20 • via Nuitee
G
Geraldo • solo_traveller • br
8
Pros:

Do atendimento

Cons:

Da localização

2026-03-19 • via Nuitee
R
Rafael Lourenço • couple • br
10
Otima estadia, cumpre todos requisitos
Pros:

Conforto e limpeza

2026-03-18 • via Nuitee
I
Isabella • solo_traveller • br
10
Pros:

Foi ótimo e os funcionários todos atenciosos

Cons:

Só é longe da praia , porém perto da rodoviária, mas tudo certo , são escolhas na hora da locação

2026-03-18 • via Nuitee
F
Fernando Henrique • couple • br
5
boa
Pros:

Atendimento, localização, estrutura em perfeitas e excelentes condições.

Cons:

Banheiro estava sujo com cabelos no chão. O quarto estava com o chão sujo, parecendo que tinha um tempão que não limpava, andei descalço e por isso percebi a sujeira.

2026-03-17 • via Nuitee
A
Ana Júlia • couple • br
10
2026-03-17 • via Nuitee
R
Rogerio • solo_traveller • br
10
Boa opção num pernoite a trabalho.
Pros:

Cama e chuveiros perfeitos. Silêncio e limpeza.

2026-03-17 • via Nuitee
D
Danilo Ambrósio • solo_traveller • br
9
2026-03-17 • via Nuitee
T
Tagnin • couple • br
7
2026-03-17 • via Nuitee
K
Karina • couple • br
9
Ótima acomodação
Pros:

Ótima acomodação, funcionários super solícitos! Café da manhã ok.

Cons:

A localização não é muito boa e para sair dali somente com Uber devido à falta de segurança da região.
Café da manhã podia ser mais diversificado.

2026-03-16 • via Nuitee
L
Larissa • couple • br
10
Pros:

Ótima localizacao,instalacoes novas,funcionarios solícitos.

2026-03-15 • via Nuitee
M
Marco Polo • couple • br
8
Pros:

O quarto e a refeição.

2026-03-15 • via Nuitee
A
Aline S Lima • couple • br
10
2026-03-15 • via Nuitee
F
Fabiana • solo_traveller • br
4
Cama mal feita, sem lençol pra me cobrir, eu tive q descer pra buscar e a TV nao funciona, alem de luzes queimadas
Cons:

Experiência muito decepcionante no Ibis Valongo, em Santos.

Paguei cerca de R$500 em uma diária esperando o padrão básico de um hotel da rede Accor, mas encontrei um quarto com televisão que não funciona, luzes com defeito e uma cama com roupa de cama incompleta.

Ao ligar para a recepção às 23h40, fui informada de que não havia gerente disponível e que ninguém poderia subir para verificar os problemas. A solução sugerida foi que eu descesse até a recepção para buscar um lençol. O recepcionista Elton me deu 1 lencol de solteiro para minha cama de casal.

Cheguei à cidade às 7h da manhã, o check-in só foi permitido às 15h e só cheguei no quarto por volta das 22h. Amanhã preciso sair às 7h, ou seja, praticamente não consegui aproveitar a estadia — e ainda em condições muito abaixo do esperado.

Por R$500, definitivamente não era a experiência que eu esperava de um hotel da rede Accor.

Gostaria de uma explicação, e reembolso da minha diaria.

Estou muito decepcionada. E exausta

2026-03-15 • via Nuitee
C
Carlos Alberto • couple • br
3
Péssimo
Pros:

O quarto bom, confortável

Cons:

A torneira da pia sai um fio de água e me disseram que é para economizar água. O colchão do lado esquerdo cheirava urina. O café da manhã caótico, mesas sujas, faltando xícaras, copos e pratos. Pedi para limpar a mesa e não fui atendido...

2026-03-15 • via Nuitee