ibis Santos Valongo

Hotels
•
ibis
8.3 (414 reviews)
Praça Lions Clube 420 , Santos , br

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Children allowed
Pets allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Pets allowed
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Soundproof rooms
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Good location
Attentive service
Convenient amenities
Decent breakfast
Cons:
Cleanliness issues
Room quality problems
Overpriced for the services

Categories

Cleanliness
6.91
Multiple complaints about cleanliness, particularly the presence of mold and poor room condition.
Service
9.38
Generally positive remarks about staff attentiveness, despite one negative experience.
Location
9.42
Location favorable for accessing the port and other activities.
Room Quality
6.87
Issues with room size, maintenance, and quality, including outdated features.
Amenities
8.9
Adequate amenities for a short stay despite some missing items like soap and water.
Value for Money
7.86
Mixed feelings about the price in relation to quality and services; overpriced for some guests.
Food and Beverage
7.91
Breakfast is appreciated, but overall food quality could be improved.
Overall Experience
9.18
Overall a decent stay, though several aspects require attention.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 17:38

Property Description

Modern Accommodation with Convenient Amenities
Experience comfort and convenience at ibis Santos Valongo, ideally located near Santos Bus Station. Enjoy our air-conditioned rooms equipped with a desk, safety deposit box, and a flat-screen TV. The hotel offers free bikes, private parking, a restaurant, and a bar for your enjoyment.

24-Hour Front Desk and Free WiFi
Our 3-star hotel features a 24-hour front desk and luggage storage space, ensuring a seamless stay. Stay connected with complimentary WiFi throughout the property.

Nearby Attractions and Shopping
Explore Santos with ease as Miramar Shopping is just 5.9 km away. Visit Brisamar Shopping and Litoral Plaza Shopping for a retail therapy session. Don't miss out on the convenience of being just 66 km from Sao Paulo/Congonhas Airport.

Book your stay at ibis Santos Valongo now for a memorable experience!

Important information:

According to Brazilian Federal Law 8.069/1990, minors under 18 years of age cannot check into hotels unless they are accompanied by their parents or a designated adult. If a minor is accompanied by an adult other than his parents, it is necessary to present a written authorization for the minor to check into the hotel. Such authorization must be notarized and signed by both parents and presented along with notarized copies of their IDs.In the case of a minor accompanied by only one of the parents, it is necessary to present a notarized authorization signed by the absent parent, along with a notarized copy of that parent's ID

Please note that only one small dog with a maximum weight of 15 kg can be accommodated in each room upon previous request and at a surcharge. Guests traveling with pets are required to present a valid vaccination document of the animal upon check-in. Please note that pets are not allowed in the restaurant and bar areas and must not be left unaccompanied in the rooms. Please contact the property for further details.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs BRL 35 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for R$ 50 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.3
Based on 414 reviews
Cleanliness: 6.91
Service: 9.38
Location: 9.42
Room Quality: 6.87
Amenities: 8.9
Value for Money: 7.86
Food and Beverage: 7.91
Overall Experience: 9.18
M
Miguel de Freitas • couple • br
9
2026-04-25 • via Nuitee
W
Wolf • couple • de
7
Renkvierungsbedürftig
Pros:

Freundlicher Service, das Zimmer ist in die Jahre gekommen, schlecht ausgestattet, aufquellende Türrahmen, schlechte Ausstattung mit Steckdosen

2026-04-25 • via Nuitee
A
ALEXANDRE • solo_traveller • br
8
Ótimo custo-benefício
Pros:

Cama confortável.

Cons:

Serviço de limpeza do quarto. Basicamente, só forram a cama e esvaziam a lixeira. Funcionários do restaurante pouco receptível.

2026-04-24 • via Nuitee
C
Cristiane • couple • br
8
Ok
Pros:

Tudo limpo e aconchegante

Cons:

Do vazamento do frigobar

2026-04-24 • via Nuitee
V
Vignotto • family_with_children • br
3
muito abaixo da expectativa, não retornarei jamais.
Pros:

o quarto estava dentro do esperado

Cons:

1-recepção com poucos atendentes, causando longa fila para check in
2-check in muito tarde às 15:00
3-cheguei as 19:30 para o check in e não tinha quartos limpos disponíveis, ficamos esperando 50 min
por um quarto limpo.
4-café da manhã bagunçado, sujo e faltando xicaras limpas

2026-04-24 • via Nuitee
L
Luiza Eduarda • couple • br
10
2026-04-22 • via Nuitee
A
Arantes • family_with_children • br
1
Cons:

ESPERA NO CHECK-IN

2026-04-22 • via Nuitee
S
Santos • couple • br
8
2026-04-22 • via Nuitee
S
Santos • couple • br
6
Poderia ser melhor em muitos aspectos.
Pros:

Na verdade somente da recepção.

Cons:

Basicamente tudo. O lugar estava com aspecto de chão molhado, longe do centro, pra nós não compensou em quase nada.

2026-04-22 • via Nuitee
R
Ricardo Oliveira • solo_traveller • br
8
2026-04-22 • via Nuitee
E
Eduardo • couple • br
9
Boas instalacoes
Pros:

Bom apartamento

Cons:

Localizacao

2026-04-22 • via Nuitee
M
marco antonio ferreira • solo_traveller • br
8
2026-04-22 • via Nuitee
R
Ricardo P • solo_traveller • br
8
Muito bom!
Cons:

Precisei solicitar por 2 vezes a limpeza do quarto e houve a necessidade de trocar o quarto porque o ar condicionado quebrou.

2026-04-22 • via Nuitee
C
Cesar Alberto • solo_traveller • co
7
2026-04-22 • via Nuitee
M
Marcelo Bozolan • extended_group • br
10
Como sempre, Ibis sempre uma ótima opção.
Pros:

Localização excelente. Colaboradores, recepção, refeitório gentis, atenciosos e prestativos.
Estacionamento terceirizado com preço justo.
Várias opções de pratos no jantar. Ótima comida.

Cons:

Café da manhã, com poucas opções.

2026-04-21 • via Nuitee
U
Uriel • couple • br
1
Jamais se permitam ir nesse hotel.
Pros:

Pessimo atendimento e gestão dos funcionários com os hóspedes

Cons:

TUDO!!!

2026-04-21 • via Nuitee
S
Sandro • couple • br
1
Pessimo
Pros:

Nada

Cons:

Pessoas extremamente despreparadas na recepção
Não indico pra ninguém. Horrível

2026-04-21 • via Nuitee
V
vinie • family_with_children • br
10
Pros:

Acomodação

2026-04-21 • via Nuitee
S
Siqueira Garcia • couple • br
10
Gostei bastante
Pros:

Recepcionistas muito atenciosos e educados, o café da manhã também estava tudo muito bom!

2026-04-21 • via Nuitee
S
Siqueira Garcia • couple • br
10
2026-04-21 • via Nuitee