Boutique Hotel Balm

Hotels
9 (1446 reviews)
Balmstr. 3 , Luzern , ch

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Clean and spacious rooms
Good breakfast
Cons:
Location slightly distant from city center
Some reviews highlight an elevator absence

Categories

Cleanliness
9.14
Rooms were reported to be clean and well-kept, contributing to a positive overall experience.
Service
9.61
Numerous comments highlight the staff as friendly, helpful, and attentive.
Location
8.15
Some reviews mention being slightly away from the city center as a downside, affecting the score.
Room Quality
9.1
Rooms were praised for spaciousness and comfort.
Amenities
8.63
Amenities are satisfactory, though limited comment means it's rated around standard for hotel tier.
Value for Money
9.09
General sentiment points to good value, especially with considerations for breakfast and services.
Food and Beverage
9.14
Breakfast and restaurant quality received enthusiastic praise from guests.
Overall Experience
9.11
Guests expressed high satisfaction with their overall experience at the hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 03:57

Property Description

Historic Family-Run Gem in Lucerne's Green Suburb

Exquisite Dining Experience: Indulge in award-winning cuisine at La Pistache with 16 Gault Millau points or savor authentic Swiss dishes at the Bistro.

Cozy Rooms with a View: Relax in rooms equipped with cable TV, a reading corner, and some offering stunning panoramic views.

Family-Friendly Amenities: Enjoy free WiFi, a seasonal outdoor pool, complimentary parking, an animal park, and a playground; perfect for a memorable family getaway.

To experience the charm and hospitality of Hotel Balm, book now for an unforgettable stay!

Important information:

Please note that on Mondays or Tuesdays, check-in is not possible after 22:00 under any circumstances.

On request we do also offer half board for our hotel guests. The restaurant will be closed on Monday and Tuesday, only open for hotel breakfast.

Please note that single currency credit cards (UnionPay logo only) cannot be accepted for reservations.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Swimming pool: Closed from Sun, Nov 1, 2026 until Sat, Mar 20, 2027

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for CHF 30 per person per night when using an available cot.
    Children up to and including 1 year old stay for CHF 30 per person per night when using an existing bed.
    Children from 2 years old to 16 years old stay for CHF 50 per person per night when using an existing bed.
    People 2 years old and over stay for CHF 50 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

9
Based on 1446 reviews
Cleanliness: 9.14
Service: 9.61
Location: 8.15
Room Quality: 9.1
Amenities: 8.63
Value for Money: 9.09
Food and Beverage: 9.14
Overall Experience: 9.11
F
Fanna • family_with_children • ch
10
Pros:

Very nice receptionist service. The quality and f breakfast and restaurant is top! Very calm and beautiful nature in the surroundings.

2026-04-11 • via Nuitee
M
Maow Adow • couple • ch
10
2026-04-11 • via Nuitee
S
Silvia • family_with_children • ch
10
Pros:

Le parc avec les animaux pour les enfant était fantastique. Très bon petit déjeuner. Super propreté dans tous l’hôtel.

Cons:

Rien

2026-04-10 • via Nuitee
R
RONI • solo_traveller • il
9
מלון ידידותי ונעים לא רחוק מלוצרן היפה. המסעדה- וואו!!
Pros:

ארוחת הערב מדהימה!! הצוות היה יעיל ועוזר וידידותי.

Cons:

אין מעלית. אמנם עזרו לי בחביבות רבה להעלות את המזוודה, אבל הייתי שמחה לעשות את זה בעצמי

2026-04-09 • via Nuitee
• family_with_children • mx
10
2026-04-08 • via Nuitee
L
Laura • couple • fr
10
Accueil chaleureux, vue superbe, rapport qualité prix plus que parfait
Pros:

L'accueil très chaleureux à la réception, le petit-déjeuner délicieux avec des oeufs frais au choix sur demande (brouillés, avec jambon, fromage, omelettes, oeufs au plat, tout envoyé à la cuisine), le serveur est très professionnel et à l'écoute, comme le personnel en général, et petit plus pour la vue sur le Lac / montagne.

2026-04-07 • via Nuitee
T
Tonino • couple • ch
8
2026-04-07 • via Nuitee
C
Calabrese • couple • it
8
2026-04-07 • via Nuitee
V
Véronique • couple • fr
10
Séjour parfait!
Pros:

Chambre au 2éme étage, avec balcon et vue magnifique sur les montagnes. petit déjeuner très complet. Accueil très professionnel et chaleureux et le personnel particulièrement aimable.

2026-04-06 • via Nuitee
M
Mc Jelen Fog • family_with_children • es
9
2026-04-05 • via Nuitee
G
Gabriela • couple • ch
10
2026-04-05 • via Nuitee
R
Roland • couple • hu
10
Csodálatos!
Pros:

Remek helyen található, nyugodt környezetben.Nagyon jó az ingyenes parkolás, továbbá adnak ingyen buszjegyet amivel könnyen el lehet jutni Luzern belvárosába. Buszmegálló a szálloda előtt található.

Cons:

Nem volt ilyen

2026-04-05 • via Nuitee
P
Peitar • couple • il
10
2026-04-04 • via Nuitee
D
dima • extended_group • de
9
Pros:

Der Ort liegt ganz in der Nähe der Stadt Luzern und ist wirklich wunderschön. Das Hotel ist sauber, schön und von innen neu eingerichtet. Die Mitarbeiter dort sind sehr freundlich, hilfsbereit und herzlich.

Das Frühstück ist lecker und alles ist frisch zubereitet. Wir haben unseren Aufenthalt sehr genossen und können es auf jeden Fall weiterempfehlen – besonders für Familien mit Kindern, da sich in der Nähe ein kleiner Farm für Kinder sowie einige Spielmöglichkeiten befinden.

Cons:

Nichts

2026-04-03 • via Nuitee
S
Silvain • solo_traveller • ch
8
Pros:

Professionnalisme, accueil, confort, prix, beauté de la vue

Cons:

Le café pourrait être plus corsé, plus "à l'italienne

2026-04-03 • via Nuitee
E
Eric • extended_group • us
9
Very nice location with extremely helpful and friendly staff.
Pros:

Breakfast was fantastic, bed and pillows were very comfortable and shower was very nice.

Cons:

Restaurant was very expensive with not many choices for kids.

2026-04-02 • via Nuitee
A
Abu Salman • couple • il
10
2026-04-02 • via Nuitee
A
Ales • couple • si
9
Truly a balm for weary travelers
Pros:

Nomen est omen. Just like the famous Latin proverb goes, this property is a true Balm for weary travelers ;) Though we’ve only spent there one night, there was nothing that we found lacking. Our room was modern and spacious, as was the bathroom, which provided plenty of space for tons of toiletries and even two sinks/basins.

What concerns breakfast, it was well above our expectations, especially taking into account that this is a smaller-sized, 3-star hotel. There was nothing really missing from it, with things like scrambled eggs done per order, and it even included a couple of vegan options (though this is hardly its focus, tbh).

Free parking and free bus tickets for all the guests are great perks. The bus station is right next to the hotel, and we (as well as many other hotel guests, as we could see) found taking a 10-15 minute bus ride downtown extremely convenient.

There’s virtually nothing the staff isn’t prepared for. They even produced band aids of all shapes and sizes late in the evening immediately upon request. Running this hotel is clearly not only their job, but their mission. They enjoy what they do, and that could be noticed throughout our short stay there. If only more hotels were like this.

2026-04-01 • via Nuitee
S
Sanata • couple • ge
10
2026-04-01 • via Nuitee
S
Sanata • extended_group • ge
10
2026-04-01 • via Nuitee