Boutique Hotel Balm

Hotels
9 (1379 reviews)
Balmstr. 3 , Luzern , ch

listing image 1
Show all photos
Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Clean and spacious rooms
Good breakfast
Cons:
Location slightly distant from city center
Some reviews highlight an elevator absence

Categories

Cleanliness
9.14
Rooms were reported to be clean and well-kept, contributing to a positive overall experience.
Service
9.61
Numerous comments highlight the staff as friendly, helpful, and attentive.
Location
8.15
Some reviews mention being slightly away from the city center as a downside, affecting the score.
Room Quality
9.1
Rooms were praised for spaciousness and comfort.
Amenities
8.63
Amenities are satisfactory, though limited comment means it's rated around standard for hotel tier.
Value for Money
9.09
General sentiment points to good value, especially with considerations for breakfast and services.
Food and Beverage
9.14
Breakfast and restaurant quality received enthusiastic praise from guests.
Overall Experience
9.11
Guests expressed high satisfaction with their overall experience at the hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 03:57

Property Description

Historic Family-Run Gem in Lucerne's Green Suburb

Exquisite Dining Experience: Indulge in award-winning cuisine at La Pistache with 16 Gault Millau points or savor authentic Swiss dishes at the Bistro.

Cozy Rooms with a View: Relax in rooms equipped with cable TV, a reading corner, and some offering stunning panoramic views.

Family-Friendly Amenities: Enjoy free WiFi, a seasonal outdoor pool, complimentary parking, an animal park, and a playground; perfect for a memorable family getaway.

To experience the charm and hospitality of Hotel Balm, book now for an unforgettable stay!

Important information:

Please note that on Mondays or Tuesdays, check-in is not possible after 22:00 under any circumstances.

On request we do also offer half board for our hotel guests. The restaurant will be closed on Monday and Tuesday, only open for hotel breakfast.

Please note that single currency credit cards (UnionPay logo only) cannot be accepted for reservations.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Swimming pool: Closed from Sat, Nov 1, 2025 until Thu, Apr 2, 2026

Check-in and check-out hours:

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for CHF 30 per person per night when using an available cot.
    Children up to and including 1 year old stay for CHF 30 per person per night when using an existing bed.
    Children from 2 years old to 16 years old stay for CHF 50 per person per night when using an existing bed.
    People 2 years old and over stay for CHF 50 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

9
Based on 1379 reviews
Cleanliness: 9.14
Service: 9.61
Location: 8.15
Room Quality: 9.1
Amenities: 8.63
Value for Money: 9.09
Food and Beverage: 9.14
Overall Experience: 9.11
L
Luka • couple • hr
10
2026-02-14 • via Nuitee
B
Bahaa • couple • nl
8
Very comfy stay with great breakfast, kind hosts, and wonderful views near Meggen station.
Pros:

Breakfast was very good with a lot of variation and very delicious. The room is very comfy and big, and the bathroom and shower are very good. It’s close to Meggen station, just a 5-minute walk, with wonderful views, and the hosts were very kind.

Cons:

Nothing to complain about. Everything was great during our stay

2026-01-31 • via Nuitee
J
Jeannette • couple • ch
10
2026-01-31 • via Nuitee
N
Nicole • extended_group • de
10
Kurztrip zum Lilu Fest Luzern
Pros:

Super sauberes Zimmer, gut ausgestattet, absolut freundliches und zuvorkommendes Personal, Parkplatz direkt vor dem Hotel, sehr gutes Frühstück, Nahverkehrsticket inkludiert, Bushaltestelle direkt vor dem Hotel, absolut empfehlenswert

Cons:

Gibt nichts zu meckern

2026-01-25 • via Nuitee
C
Christel • couple • de
9
2026-01-25 • via Nuitee
N
Ngoc Phuong Nhi • couple • gb
9
2026-01-25 • via Nuitee
S
sandra • couple • it
8
2026-01-24 • via Nuitee
G
Guenter • solo_traveller • de
8
Ruhige Destination mit tollem Seeblick
Pros:

Tolle Lage mit grossem Balkon und Blick auf den See

Cons:

In dem modernen freundlichen Zimmer hatte leider das Kopfkissen seine maximale Lebensdauer weit überschritten. Es handelte sich um ein federgefülltes Kopfkissen, dessen Inhalt sich steinhart verklumpte. Man fühlte sich wirklich sehr schlecht gebettet.

2026-01-22 • via Nuitee
M
Matthias • couple • au
10
Pros:

Great hotel, just a few minutes drive outside Luzern. We booked it on the day as we spontaneously decided to stay a night in Luzern. Staff was really friendly and accommodating throughout the stay. The rooms are exactly as in the photos on Booking.com. Pretty new and nice. We got a soft knock on our door at 9:45 am (didn't put a do not disturb sign out) reminding us that the booking includes breakfast. So we dashed down and they extend the time breakfast time (usually till 10am) till we were finished. All up a great stay. Comfy bed, good hot water and good water pressure as well. Also, the small hotel bar is open till 10pm and has a number of local beers, wine and spirits.

2026-01-21 • via Nuitee
A
ALON • couple • il
9
Pros:

Excellent location

Cons:

There is no elevator.
There is no kettle for hot drinks in the room

2026-01-20 • via Nuitee
K
Kerstin • extended_group • at
9
Sehr nett und gemütlich!
Pros:

Das Hotel liegt sehr praktisch in einem Vorort von Luzern. Vor der Haustür fährt alle 15 Minuten der Bus in die Stadt weg, mit der Gästekarte kann man diesen gratis benützen.
Das Personal ist ausgesprochen zuvorkommend und freundlich. Gutes Frühstück und alles top!

2026-01-20 • via Nuitee
E
Eva-Maria • couple • de
10
Pros:

Sehr freundliches Personal. Schöne Lage.
Optimale Verbindung mit dem Bus nach Luzern. Ich komme sehr gerne wieder.

2026-01-20 • via Nuitee
S
Sonja • couple • de
10
Hervorragendes Hotel in schöner Lage vor den Toren Luzerns
Pros:

Sehr gutes Frühstück, das keine Wünsche offen gelassen hat. Auch das Restaurant ist zu empfehlen.
Unser Zimmer war sehr geräumig, sauber und gemütlich.
Sehr praktisch war auch die Bushaltestelle direkt vor dem Hotel, sodass man kein Auto brauchte, um nach Luzern zu kommen. Super war auch, dass der Bus mit der Gästekarte, die man vom Hotel bekommen hat, kostenlos war.
Erwähnenswert ist außerdem, dass das Personal durch die Bank sehr freundlich und hilfsbereit war.
Ein sehr empfehlenswertes Hotel!

2026-01-20 • via Nuitee
A
Angela Maria • couple • it
8
Adoro il Vierwaldstattersee
Pros:

Buona

Cons:

Non c’è l ‘ascensore.

2026-01-20 • via Nuitee
O
Oghenekome • couple • ng
8
2026-01-20 • via Nuitee
F
Fabienne • couple • ch
10
2026-01-20 • via Nuitee
N
NANDAKUMAR • family_with_children • us
10
Pros:

breakfast is great

2026-01-19 • via Nuitee
A
Andrew • family_with_children • gb
10
Pros:

Stunning property out of the centre of Lucerne which makes it better peace and quiet
Bus stop right on doorstep and 10 mins into Lucerne
Brilliant it had a pool
Breakfast lovely
Staff really helpful
Would recommend

2026-01-19 • via Nuitee
Z
Zhuldyz • family_with_children • kz
7
Pros:

Вид из балкона

Cons:

Неудобно что нет кофе машинки, чайника в номере и приходилось все время спускаться из-за горячей воды

2026-01-19 • via Nuitee
M
Minh • family_with_children • fr
8
Pros:

L'accueil, le service et la propreté.

Cons:

Absence de climatisation et de frigo

2026-01-19 • via Nuitee