Boutique Hotel Balm

Hotels
9 (1385 reviews)
Balmstr. 3 , Luzern , ch

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Clean and spacious rooms
Good breakfast
Cons:
Location slightly distant from city center
Some reviews highlight an elevator absence

Categories

Cleanliness
9.14
Rooms were reported to be clean and well-kept, contributing to a positive overall experience.
Service
9.61
Numerous comments highlight the staff as friendly, helpful, and attentive.
Location
8.15
Some reviews mention being slightly away from the city center as a downside, affecting the score.
Room Quality
9.1
Rooms were praised for spaciousness and comfort.
Amenities
8.63
Amenities are satisfactory, though limited comment means it's rated around standard for hotel tier.
Value for Money
9.09
General sentiment points to good value, especially with considerations for breakfast and services.
Food and Beverage
9.14
Breakfast and restaurant quality received enthusiastic praise from guests.
Overall Experience
9.11
Guests expressed high satisfaction with their overall experience at the hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 03:57

Property Description

Historic Family-Run Gem in Lucerne's Green Suburb

Exquisite Dining Experience: Indulge in award-winning cuisine at La Pistache with 16 Gault Millau points or savor authentic Swiss dishes at the Bistro.

Cozy Rooms with a View: Relax in rooms equipped with cable TV, a reading corner, and some offering stunning panoramic views.

Family-Friendly Amenities: Enjoy free WiFi, a seasonal outdoor pool, complimentary parking, an animal park, and a playground; perfect for a memorable family getaway.

To experience the charm and hospitality of Hotel Balm, book now for an unforgettable stay!

Important information:

Please note that on Mondays or Tuesdays, check-in is not possible after 22:00 under any circumstances.

On request we do also offer half board for our hotel guests. The restaurant will be closed on Monday and Tuesday, only open for hotel breakfast.

Please note that single currency credit cards (UnionPay logo only) cannot be accepted for reservations.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Swimming pool: Closed from Sat, Nov 1, 2025 until Thu, Apr 2, 2026

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for CHF 30 per person per night when using an available cot.
    Children up to and including 1 year old stay for CHF 30 per person per night when using an existing bed.
    Children from 2 years old to 16 years old stay for CHF 50 per person per night when using an existing bed.
    People 2 years old and over stay for CHF 50 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

9
Based on 1385 reviews
Cleanliness: 9.14
Service: 9.61
Location: 8.15
Room Quality: 9.1
Amenities: 8.63
Value for Money: 9.09
Food and Beverage: 9.14
Overall Experience: 9.11
M
Marianne • extended_group • ch
9
Pros:

Das Zimmer auf der Seeseite war sehr komfortabel und ruhig.
Das Frühstück war sehr fein und hatte eine grosse Auswahl.

2026-03-13 • via Nuitee
A
Anaïs • couple • fr
9
2026-03-13 • via Nuitee
J
Joerg • solo_traveller • de
9
2026-03-12 • via Nuitee
M
Marko • solo_traveller • de
8
2026-03-12 • via Nuitee
E
Eszter • couple • cz
10
2026-03-11 • via Nuitee
A
Ashleigh • couple • au
10
Incredible views, really quiet and relaxing
Pros:

We were lucky to get an upgraded room so I can’t speak to the standard room but the one we had was incredible. The sliding door looked out on a beautiful uninterrupted view of the lake and the mountains with an adorable little animal rescue with some Shetland ponies and rabbits down below. Hotel was clean, amenities were good and comfy.

Breakfast had a small selection but did eggs to order and the dining room was lovely, quiet and spread out, so having a breakfast was nice and relaxing. Staff made us a to go lunch because we were leaving too early for breakfast on our last morning, it was a nice touch!

2026-03-11 • via Nuitee
E
Elena • couple • de
10
Pros:

Everything is just perfect. Big parking, bus stop just nearby, cozy big room, good breakfast

2026-03-11 • via Nuitee
W
Werner • couple • de
9
2026-03-10 • via Nuitee
S
Silvain • solo_traveller • ch
7
super
Pros:

Confort général et qualité du service, professionnalisme du personnel.

Cons:

Trop du lumière dans la chambre le matin avec les rideaux fermés

2026-03-10 • via Nuitee
M
Marianne • family_with_children • ch
10
2026-03-09 • via Nuitee
A
Attilio • solo_traveller • ch
10
Ein rundum Wohlfühlerlebnis
Pros:

Das Hotelpersonal war sehr zuvorkommend, freundlich, hilfsbereit und hat meine Fragen und Anliegen zur vollsten Zufriedenheit behandelt.

2026-03-06 • via Nuitee
F
Friedrich • solo_traveller • at
10
2026-03-04 • via Nuitee
M
Mininkov • couple • ua
10
Pros:

Spacious property and awesome breakfast

2026-03-03 • via Nuitee
S
Sascha • couple • ch
10
2026-03-01 • via Nuitee
J
Jacqueline • couple • ch
10
Herzliches und familiäres Boutique-Hotel
Pros:

Das Doppelzimmer, das wir gebucht haben, hatte grosse Fenster mit Blick auf den See (sogar besser als ein Balkon :-)), die Bergen und den Garten des benachbarten Alterszentrum. Das gesamte Personal war sehr freundlich, charmant und aufmerksam. Das Frühstück bietet alles, was man zum Start in den Tag braucht. Dazu gibt es Tee und Kaffee rund um die Uhr (und kostenlos) im "kleinen Salon".
Das Boutique Hotel Balm empfehlen wir gerne weiter.

2026-03-01 • via Nuitee
M
Magali • couple • ch
8
Pros:

L'accès avec le bus pour le ville de Lucerne , la partie nature derrière hôtel, le buffet petit déj et le personnel

Cons:

J avais oublié de demander une chambre côté lac et du coup côté rue moins top

2026-03-01 • via Nuitee
G
Gustavo Castelo • solo_traveller • pt
9
Pros:

Friendly staff, free parking, room with a view to the lake in a very quiet zone, with a balcony with breakfast included.
They give you a bus pass so you don't pay, just take the 24 right in front of the hotel, to the city center.
Amazing deal, would gladly go back

Cons:

Room's not to big but not small either, and has no Ac, at least mine. I like a cool room so i slept with the window open, curtains down. Very quiet zone so no noise at all

2026-03-01 • via Nuitee
H
Hüseyin Emre • couple • tr
5
2026-03-01 • via Nuitee
C
cervato • couple • it
9
Bel weekend in Svizzera
Pros:

La posizione, poco fuori Lucerna, il personale cordiale ed efficiente e la qualità del servizio colazione e ristorante. Ci tornerei volentieri. Lo consiglio .

2026-03-01 • via Nuitee
E
Emma-Xiaoyu Ma • family_with_children • fr
10
Pros:

食物非常新鲜！后院有孩子玩耍的地方，还有小动物特别适合孩子们。晚餐也非常美味！

2026-02-28 • via Nuitee