Boutique Hotel Balm

Hotels
9 (1523 reviews)
Balmstr. 3 , Luzern , ch

listing image 1
Show all photos
Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Clean and spacious rooms
Good breakfast
Cons:
Location slightly distant from city center
Some reviews highlight an elevator absence

Categories

Cleanliness
9.14
Rooms were reported to be clean and well-kept, contributing to a positive overall experience.
Service
9.61
Numerous comments highlight the staff as friendly, helpful, and attentive.
Location
8.15
Some reviews mention being slightly away from the city center as a downside, affecting the score.
Room Quality
9.1
Rooms were praised for spaciousness and comfort.
Amenities
8.63
Amenities are satisfactory, though limited comment means it's rated around standard for hotel tier.
Value for Money
9.09
General sentiment points to good value, especially with considerations for breakfast and services.
Food and Beverage
9.14
Breakfast and restaurant quality received enthusiastic praise from guests.
Overall Experience
9.11
Guests expressed high satisfaction with their overall experience at the hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 03:57

Property Description

Historic Family-Run Gem in Lucerne's Green Suburb

Exquisite Dining Experience: Indulge in award-winning cuisine at La Pistache with 16 Gault Millau points or savor authentic Swiss dishes at the Bistro.

Cozy Rooms with a View: Relax in rooms equipped with cable TV, a reading corner, and some offering stunning panoramic views.

Family-Friendly Amenities: Enjoy free WiFi, a seasonal outdoor pool, complimentary parking, an animal park, and a playground; perfect for a memorable family getaway.

To experience the charm and hospitality of Hotel Balm, book now for an unforgettable stay!

Important information:

Please note that on Mondays or Tuesdays, check-in is not possible after 22:00 under any circumstances.

On request we do also offer half board for our hotel guests. The restaurant will be closed on Monday and Tuesday, only open for hotel breakfast.

Please note that single currency credit cards (UnionPay logo only) cannot be accepted for reservations.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Swimming pool: Closed from Sun, Nov 1, 2026 until Sat, Mar 20, 2027
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for CHF 30 per person per night when using an available cot.
    Children up to and including 1 year old stay for CHF 30 per person per night when using an existing bed.
    Children from 2 years old to 16 years old stay for CHF 50 per person per night when using an existing bed.
    People 2 years old and over stay for CHF 50 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

9
Based on 1523 reviews
Cleanliness: 9.14
Service: 9.61
Location: 8.15
Room Quality: 9.1
Amenities: 8.63
Value for Money: 9.09
Food and Beverage: 9.14
Overall Experience: 9.11
J
Jianglu • family_with_children • sg
9
convenient and stellar restaurant
Pros:

very convenient location (including parking, access to the bus-stop to take you around the city), the restaurant was phenomenal and great value for money with a nice view, hotel had a pretty garden and provided breakfast

Cons:

the fan was loud and old, and not the best to use while sleeping at night (opening the windows was noisy too), and since there's no AC it gets stuffy/hot in the room in the summer

2026-06-06 • via Nuitee
A
ahmed • solo_traveller • ae
8
Pros:

مخدة النوم متعبه ليست مريحه وعدم وجود مكيف

Cons:

هدوء المكان وتعامل طاقم الفندق المحترمين

2026-06-06 • via Nuitee
V
Vahid • solo_traveller • gb
9
Pros:

Staff are amazing.
Location is nice.
It was clean.

Cons:

Room doesn't include small fridge.

2026-06-06 • via Nuitee
P
paola • family_with_children • it
9
Ottimo soggiorno, colazione, giardino e piscina molto curati
Pros:

Ottima colazione, prodotti scelti e di qualita’

Cons:

Forse rinnoverei i bagni

2026-06-04 • via Nuitee
H
Hamid • couple • ch
8
Good location, excellent breakfast, great team.
Pros:

Good location close to the center of Luzern. Excellent breakfast. We were surprised that there was no elevator to get to the second floor which was a bit difficult for our 89 years old mother. Everything else was very good.

Cons:

The surprise of being at the top floor with no elevator but we managed.

2026-06-03 • via Nuitee
S
Suleymanova • extended_group • de
8
2026-06-03 • via Nuitee
R
Richard • couple • nl
9
2026-06-02 • via Nuitee
R
Regina • couple • de
10
Schwer zu toppen.
Pros:

Die Lage ist einzigartig - weil gute Anbindung an Luzern- das Frühstück fabelhaft und das Essen im Restaurant erste Sahne. Hier wird mit Leidenschaft gekocht.
Es gibt einen Aussenpool zum chillen in einem schönen Garten

Cons:

Da fällt uns einfach nichts ein.

2026-06-01 • via Nuitee
B
Beatrice • couple • it
8
2026-05-31 • via Nuitee
M
Marjon • solo_traveller • nl
9
Zeer goed
2026-05-31 • via Nuitee
J
Janya • couple • us
9
2026-05-31 • via Nuitee
P
pasquereau • couple • pa
10
2026-05-30 • via Nuitee
O
Omar 2010 • solo_traveller • sa
5
Cons:

تنظيم الغرقة و عدم وحود خصوصية بدورة المياة و السرير غير مريح و عدم وجود خزانه ملابس او مياة. نظام المفاتيح للغرف يدوي قديم

2026-05-29 • via Nuitee
M
Monique • couple • fr
8
Malgré le désagrément de la chaleur, nous recommandons vivement cet hôtel.
Pros:

Accueil très sympathique, avec des renseignements très précis. Cet établissement étant situé à environ 5km du centre ville, on nous a offert des tickets de transport en commun pour aller visiter Luzern. Nous avons donc pu laisser notre voiture sur le parking gratuit. L'arrêt de bus se trouve juste en face de l'hôtel. La piscine extérieure est très agréable et à la réception on nous a fourni des serviettes de plage. Le petit déjeuner est exceptionnel, avec une grande variété de produits proposés.

Cons:

Nous étions en période de canicule et il faisait très chaud dans la chambre non climatisée. Le ventilateur étant très bruyant, nous avons ouverts les fenêtres pour dormir, mais notre chambre située sur l'avant, donc côté rue, nous avons été réveillés dès 6h00 du matin par la circulation.

2026-05-28 • via Nuitee
S
Sandra • solo_traveller • de
8
Pros:

Das Frühstück war hervorragend .

2026-05-28 • via Nuitee
F
Frank • couple • nl
9
Pros:

Schoon, net iets buiten de stad! Maar makkelijk te bereiken via de bus! De bushalte is voor het Hotel

2026-05-28 • via Nuitee
Özlem Ece • family_with_children • lu
10
2026-05-27 • via Nuitee
D
Donia • couple • de
9
Loved our stay and would recommend it again!
Pros:

Location, free parking, the view, very nice pool, nice staff, actual keys , good tv with apps

Cons:

Little hot in the room and no mini fridge otherwise perfect !

2026-05-26 • via Nuitee
J
Jean-Pierre • couple • ch
9
Ok !
Pros:

Vue de la chambre,
Accès facile
Petit déjeuné

Cons:

Une seule chaise dans une chambre à 2 est un peu juste

2026-05-23 • via Nuitee
P
Prisca • solo_traveller • ch
10
2026-05-21 • via Nuitee