Boutique Hotel Balm

Hotels
9 (1446 reviews)
Balmstr. 3 , Luzern , ch

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Clean and spacious rooms
Good breakfast
Cons:
Location slightly distant from city center
Some reviews highlight an elevator absence

Categories

Cleanliness
9.14
Rooms were reported to be clean and well-kept, contributing to a positive overall experience.
Service
9.61
Numerous comments highlight the staff as friendly, helpful, and attentive.
Location
8.15
Some reviews mention being slightly away from the city center as a downside, affecting the score.
Room Quality
9.1
Rooms were praised for spaciousness and comfort.
Amenities
8.63
Amenities are satisfactory, though limited comment means it's rated around standard for hotel tier.
Value for Money
9.09
General sentiment points to good value, especially with considerations for breakfast and services.
Food and Beverage
9.14
Breakfast and restaurant quality received enthusiastic praise from guests.
Overall Experience
9.11
Guests expressed high satisfaction with their overall experience at the hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 03:57

Property Description

Historic Family-Run Gem in Lucerne's Green Suburb

Exquisite Dining Experience: Indulge in award-winning cuisine at La Pistache with 16 Gault Millau points or savor authentic Swiss dishes at the Bistro.

Cozy Rooms with a View: Relax in rooms equipped with cable TV, a reading corner, and some offering stunning panoramic views.

Family-Friendly Amenities: Enjoy free WiFi, a seasonal outdoor pool, complimentary parking, an animal park, and a playground; perfect for a memorable family getaway.

To experience the charm and hospitality of Hotel Balm, book now for an unforgettable stay!

Important information:

Please note that on Mondays or Tuesdays, check-in is not possible after 22:00 under any circumstances.

On request we do also offer half board for our hotel guests. The restaurant will be closed on Monday and Tuesday, only open for hotel breakfast.

Please note that single currency credit cards (UnionPay logo only) cannot be accepted for reservations.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Swimming pool: Closed from Sun, Nov 1, 2026 until Sat, Mar 20, 2027

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for CHF 30 per person per night when using an available cot.
    Children up to and including 1 year old stay for CHF 30 per person per night when using an existing bed.
    Children from 2 years old to 16 years old stay for CHF 50 per person per night when using an existing bed.
    People 2 years old and over stay for CHF 50 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

9
Based on 1446 reviews
Cleanliness: 9.14
Service: 9.61
Location: 8.15
Room Quality: 9.1
Amenities: 8.63
Value for Money: 9.09
Food and Beverage: 9.14
Overall Experience: 9.11
L
Lisette • couple • nl
10
Nice hotel in a quiet place with a very friendly & professional staff
Pros:

Quiet nice hotel either a very friendly staff. Nice room and a wonderful dinner. Cosy atmosphere. We had a booking problem and it was solved immediately by the reception staff . Very proactive and professional.

2026-05-07 • via Nuitee
T
Thomas • solo_traveller • ch
9
2026-05-07 • via Nuitee
H
Henjol • solo_traveller • nl
8
Fijn hotel, goede locatie
Pros:

Locatie, gratis parkeren, bushalte voor de deur en gratis met de bus naar Luzern. Ideaal. Vriendelijk personeel, goed ontbijt, fijn bed.

Cons:

Uitkijken met hoge afstap douche. Je moet er echt een mat of handdoek neerleggen om niet uit te glijden na het douchen.
Geen koelkastje, geen lift, geen airco

2026-05-06 • via Nuitee
K
Klaus • solo_traveller • ch
9
2026-05-06 • via Nuitee
J
Jürgen • couple • de
9
2026-05-05 • via Nuitee
D
Dirk • couple • ch
10
2026-05-04 • via Nuitee
L
Laura • couple • ch
9
2026-05-04 • via Nuitee
E
Elena Zoé • family_with_children • ch
10
Pros:

Sehr freundliches und hilfsbereites Personal. Wunderschöner Ausblick aus dem Zimmer! Sehr gute Küche im hauseigenen Restaurant.
Definitiv eine Empfehlung.

2026-05-03 • via Nuitee
E
Els • couple • nl
9
Uitstekend
Pros:

Ligging; en gratis met de bus naar Luzern. Bushalte voor de deur! Zeer fijn personeel, gezellig ontbijt. Gratis koffie/ thee hrle dag door. En fijn terrasje bij de kamer!

2026-05-01 • via Nuitee
S
sandra_from_nowhere • solo_traveller • ch
9
2026-05-01 • via Nuitee
Скедро • solo_traveller • kz
10
2026-05-01 • via Nuitee
A
Anna • couple • de
9
2026-05-01 • via Nuitee
P
Pirig • couple • de
10
Pros:

Ruhige Lage. Kostenloser Parkplatz vor der Tür. Kostenloser ÖPNV, Haltestelle direkt vor dem Hotel.

2026-05-01 • via Nuitee
E
Estelle • couple • ch
9
Pros:

Petit-déjeuner simple, super !
Accueil chaleureux et serviable, je recommande a 100%

2026-04-30 • via Nuitee
W
wico_en_petra • solo_traveller • nl
9
Comfortabel hotel met mooi uitzicht op de Vierwaldstattersee
Pros:

Ruime kamer met fijne bedden en ruime douche, prima ontbijt en mooi uitzicht

Cons:

Geen koelkastje, geen airco

2026-04-28 • via Nuitee
• extended_group • fr
10
2026-04-28 • via Nuitee
G
Giancarlo Piemontesi • couple • ch
9
2026-04-27 • via Nuitee
B
Babanagar • solo_traveller • gb
9
2026-04-27 • via Nuitee
N
Nishan • solo_traveller • ae
9
2026-04-26 • via Nuitee
F
FABIO • solo_traveller • it
9
2026-04-24 • via Nuitee