Boutique Hotel Balm

Hotels
9 (1623 reviews)
Balmstr. 3 , Luzern , CH

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Swimming pool
Restaurant
Heating
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Clean and spacious rooms
Good breakfast
Cons:
Location slightly distant from city center
Some reviews highlight an elevator absence

Categories

Cleanliness
9.14
Rooms were reported to be clean and well-kept, contributing to a positive overall experience.
Service
9.61
Numerous comments highlight the staff as friendly, helpful, and attentive.
Location
8.15
Some reviews mention being slightly away from the city center as a downside, affecting the score.
Room Quality
9.1
Rooms were praised for spaciousness and comfort.
Amenities
8.63
Amenities are satisfactory, though limited comment means it's rated around standard for hotel tier.
Value for Money
9.09
General sentiment points to good value, especially with considerations for breakfast and services.
Food and Beverage
9.14
Breakfast and restaurant quality received enthusiastic praise from guests.
Overall Experience
9.11
Guests expressed high satisfaction with their overall experience at the hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 03:57

Property Description

Historic Family-Run Gem in Lucerne's Green Suburb

Exquisite Dining Experience: Indulge in award-winning cuisine at La Pistache with 16 Gault Millau points or savor authentic Swiss dishes at the Bistro.

Cozy Rooms with a View: Relax in rooms equipped with cable TV, a reading corner, and some offering stunning panoramic views.

Family-Friendly Amenities: Enjoy free WiFi, a seasonal outdoor pool, complimentary parking, an animal park, and a playground; perfect for a memorable family getaway.

To experience the charm and hospitality of Hotel Balm, book now for an unforgettable stay!

Important information:

Please note that on Mondays or Tuesdays, check-in is not possible after 22:00 under any circumstances.

On request we do also offer half board for our hotel guests. The restaurant will be closed on Monday and Tuesday, only open for hotel breakfast.

Please note that single currency credit cards (UnionPay logo only) cannot be accepted for reservations.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Swimming pool: Closed from Sun, Nov 1, 2026 until Sat, Mar 20, 2027
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

9
Based on 1623 reviews
Cleanliness: 9.14
Service: 9.61
Location: 8.15
Room Quality: 9.1
Amenities: 8.63
Value for Money: 9.09
Food and Beverage: 9.14
Overall Experience: 9.11
D
Drecker GmbH • couple • de
10
2026-11-07 • via Nuitee
R
RAN • couple • il
10
Everything is as accurate as possible
Pros:

Located a 10-minute drive from the center of beautiful Lucerne. There is private parking on-site. The rooms are spacious, bright, well-heated, and comfortable. Everything has been thought of—it’s all very convenient! The shower room is large and bright. There is a balcony in the room with a beautiful view. The beds are very comfortable. We received a warm welcome, and the staff was helpful with any questions we had. The breakfast is perfect—rich, varied, and fresh. Everything is just right at this place; 10 out of 10.

Cons:

Nothing. There is no elevator to the second floor, but they offered to help us carry the suitcases.

2026-11-07 • via Nuitee
G
Gomes • couple • br
10
2026-11-03 • via Nuitee
Šimon • couple • cz
10
2026-11-01 • via Nuitee
S
Shereen • couple • de
9
2026-10-31 • via Nuitee
E
Esther • couple • nl
7
Prima
Pros:

Personeel heel aardig, kamer heel schoon en heerlijk uitgebreid ontbijt. Mooie omgeving en je mag gratis gebruik maken van het openbaar vervoer. Mooie omgeving om te verblijven.

Cons:

Restaurant op maandag en dinsdag gesloten. Geen laadpaal voor elektrische auto's. Er waren boorwerkzaamheden aan de overkant van het hotel die al om 08.00 begonnen. Dit was niet vermeld bij de booking of op de website. Dus rustig wakker worden of uitslapen was er niet bij.

2026-10-29 • via Nuitee
V
Vicente Adriano • couple • mz
10
2026-10-28 • via Nuitee
M
Mariam • family_with_children • am
6
It’s a nice place, very close to Lucerne and very welcoming. The staff is very good.
Pros:

The place was very quiet, the area was beautiful and the rooms were clean and comfortable.

Cons:

There was a specific smell in the corridors,which we didn’t like. Also, tea and coffee can be made only downstairs in the lobby, no facilities in the room. There is no elevator and with heavy suitcases it can be quite challenging.

2026-10-28 • via Nuitee
B
Beni • couple • al
10
2026-10-28 • via Nuitee
D
David • couple • se
10
2026-10-26 • via Nuitee
M
Michelle • couple • us
10
Wonderful stay
Pros:

The staff were extremely helpful and friendly. The room was cozy and the food at the restaurant was absolutely amazing!!

Cons:

Nothing

2026-10-19 • via Nuitee
J
joao • couple • br
10
Ótimo custo benefício
Pros:

Muito limpo

2026-10-18 • via Nuitee
M
Mike • family_with_children • ch
8
2026-10-18 • via Nuitee
A
Arina • couple • ru
10
Хороший отель
Pros:

Очень классный отель, берите не раздумывая. Он не в самом Люцерне, до центра города ехать 20 мин на автобусе, но отель выдаёт проездной, который позволяет пользоваться автобусом бесплатно, и автобус стартует и возвращается прямо к дверям отеля, это очень удобно! Мы активно пользовались автобусом и не чувствовали никакого дискомфорта по местоположению. Кофе вкусный в любой момент времени. Неплохие завтраки. Приятная территория, есть красивый и чистый бассейн, летом замечательно. Бесплатная парковка рядом с отелем!

Cons:

Плохо работал интернет, точнее в нашем номере вообще не работал.

2026-10-16 • via Nuitee
S
Susanne • couple • us
10
Pros:

This small hotel exceeds at the details and its friendliness of the staff. The hotel also has a restaurant which offers exceptional food. Breakfast was delicious and nicely arranged. All in all we had a very pleasant stay.

Cons:

It would have been great to have a bathrobe and slippers in the room to use for the short trip to the outdoor pool but this was just a very minor thing.

2026-10-15 • via Nuitee
N
Nicolas • extended_group • ch
9
2026-10-13 • via Nuitee
V
Vikas • family_with_children • in
8
As expected !
Pros:

Beautiful property. Decent room and a good balcony. Fairly good lake view from our balcony. Missed having a meal at their restaurant. Seemed to be a fab one, as I saw a dish going in from the kitchen to be served :-) Bus stop right at the property, so travelling was no issue. The Hotel is a bit far from the city center ( not possible to walk it kinds) but they were good enough to send us a pass for our tram and bus travel. we used it for free travel though the city. Well equipped spacious bathroom with amenities. Complimentary 24 hr tea and coffee bar at the reception.

Cons:

No Lift, although they helped us carry our luggage to our 1st floor room.

2026-10-13 • via Nuitee
C
CARLOS AUGUSTO • couple • br
8
2026-10-12 • via Nuitee
Y
Yasmin • couple • ca
8
2026-10-12 • via Nuitee
N
Nelson • solo_traveller • ch
10
Pros:

La propreté, la qualité des installations, l'accueil du personnel, le repas et le petit déjeuner.
L'emplacement parfait.
La piscine climatisée.

Cons:

Rien

2026-10-11 • via Nuitee