Mountain Lake Hotel

Hotels
9 (904 reviews)
Smolyanski esera , Smolyan , bg

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Free
Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Swimming pool
Restaurant
Heating
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Comfortable room
Friendly staff
Great location
Cons:
Cleanliness issues
Limited spa availability
Inconsistent food quality

Categories

Cleanliness
7.16
Significant hygiene issues reported, with dirty conditions in the apartment and spa area.
Service
9.13
Service was varied; staff were friendly but check-in experience was complicated.
Location
9.67
Positive sentiment regarding the magical location, although it's a bit far from attractions.
Room Quality
10
Very spacious room with comfortable beds and good heating.
Amenities
8.62
Spa services had availability issues, though some amenities were appreciated.
Value for Money
9.15
Food quality was good but portion sizes were criticized as small.
Food and Beverage
8.61
Food was generally good but expensive with issues in quality at times.
Overall Experience
9.66
Mixed experience overall, some positives balanced by significant negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 03:15

Property Description

Luxury Spa Facilities in the Rhodope Mountains

Panoramic Mountain Views and Cozy Chalet-style Apartments

Experience luxury at Mountain Lake Hotel with elegant dining options, state-of-the-art spa facilities, and breathtaking mountain views. The chalet-style apartments offer a cozy retreat with free Wi-Fi and stunning panoramic mountain views, perfect for relaxation after a day of skiing at Snezhanka ski lifts.

Elegant Dining and Relaxing Bar Atmosphere

Indulge in a culinary journey at our elegant restaurant, serving regional specialties and international favorites. After dinner, unwind at the cozy bar with a refreshing drink in hand.

State-of-the-Art Spa Facilities and Outdoor Activities

Rejuvenate your senses at our spa with an indoor pool and Turkish steam bath. In summer, explore local cycling routes, and in winter, hit the slopes with the ski school. Don't miss the chance to experience the best of the Rhodope Mountains at Mountain Lake Hotel.

Book now for an unforgettable mountain retreat!

Important information:

When traveling with pets, please note that pets up to 10 kg are allowed in the one-bedroom apartments only and extra charge of BGN 25 per stay/night applies. Please note that for the rooms that include a fireplace, logs are provided only at an additional charge. For reservations from 13 April 2023 to 17 April 2023 a Festive Easter Lunch is included in the price on 16 April 2023.

The 3rd March package prices are for three nights, per room and include:
*complimentary coffee and mini bar upon check-in;
*breakfasts at a buffet;
*holiday buffet lunch on 3rd of March and musical entertainment;
*free use of heated pool, Roman steam bath, aroma steam bath, infrared sauna, Finnish sauna and adventure shower;
*Wi-Fi;
*free parking;
*tourist tax, tourist insurance and VATPlease inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    Children from 6 years old to 11 years old stay for BGN 25 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9
Based on 904 reviews
Cleanliness: 7.16
Service: 9.13
Location: 9.67
Room Quality: 10
Amenities: 8.62
Value for Money: 9.15
Food and Beverage: 8.61
Overall Experience: 9.66
M
mvidenova • solo_traveller • bg
8
2026-07-06 • via Nuitee
R
Ralitsa • family_with_children • th
9
2026-07-03 • via Nuitee
S
Stanislav • couple • bg
9
2026-06-30 • via Nuitee
B
Bilyana • couple • bg
10
Невероятно райско кътче в Родопите! Определено бихме посетили отново
Pros:

Всичко ни хареса, хотела е прекрасен, разчупен с много хубава градинка и доста са помислили за децата, което е голям плюс за семейства с деца. Персонала беше изключително любезен като започнем от рецепция, през ресторанта та чак до най-милите камериерки, които сме срещали някога! Определено бихме посетили отново!

Cons:

Единствено закуската беше доста еднообразна, но има какво да си хапнеш за да не останеш гладен. Просто за 3те дни в които бяхме очаквах някакво разнообразие, а то едно и също всяка сутрин. Би било добре да поработят над това!

2026-06-29 • via Nuitee
O
Oleg • solo_traveller • il
10
Pros:

Thanks for nice weekend.
All was perfect.
Hotel, staff, location- 5 stars.
Thank you

2026-06-28 • via Nuitee
E
erturk • extended_group • bg
10
2026-06-27 • via Nuitee
A
Adriana • solo_traveller • bg
10
2026-06-27 • via Nuitee
любомир • solo_traveller • bg
10
2026-06-24 • via Nuitee
T
Tsvetalina • solo_traveller • bg
10
Идеално за почивка
Pros:

Чудесна природа, отзивчив персонал, работещо целодневно СПА. Богата закуска. Паркинг. Облагородена среда.

2026-06-21 • via Nuitee
C
Chrisu99 • solo_traveller • at
8
Pros:

Wir wurden sehr freundlich begrüßt und das Zimmer war wirklich sehr groß und sauber. Auch das Badezimmer war modern eingerichtet.
Das Frühstücksbuffet war vollkommen ausreichend und wir hatten eine gute Auswahl. Wir haben auch am Abend im Hotelrestaurant gegessen, da das Hotel sehr abseits gelegen ist. Es war wirklich sehr gut und geschmackvoll.

Cons:

Die Gepflogenheiten in der Sauna. Wir wussten, dass man in Bulgarien nicht nackt in die Sauna geht, andere Länder, andere Sitten, aber dass die Gäste sich mit Badekleidung direkt auf das Holz setzen, alles vollschwitzen und kein Handtuch hinlegen, das geht gar nicht. Vollkommen unhygienisch.

2026-06-19 • via Nuitee
V
Valentin • family_with_children • de
8
Pros:

Добра хотелска част. Препоръчвам.

Cons:

Ресторант любезен персонал,отвратителна кухня.Не препоръчвам.

2026-06-15 • via Nuitee
H
Herbert • solo_traveller • de
9
Pros:

Tolles Hotel mit guter Gadtronomie. Internationaler Standard in den serbischen Bergen .
Zwei gute Bars.
Super Personal .

Cons:

Beleuchtung im Badezimmer katastrophal schlecht. Parkplätze weit entfernt vom Eingang und unübersichtliche Beschilderung.

2026-06-14 • via Nuitee
O
Oksana • extended_group • bg
10
2026-06-12 • via Nuitee
R
Rosen • solo_traveller • bg
10
2026-06-11 • via Nuitee
S
Silvia Todorova • solo_traveller • bg
10
Pros:

Посещаваме комплекса вече за трети път. Всичко беше прекрасно, както винаги.

2026-06-09 • via Nuitee
Венцислав • couple • bg
10
Pros:

Тишината и спокойствието

Cons:

В коридорите миришеше малко на застояло и тежко като миризма.. иска си проветряваме. Снимките в букинг, заради които запазих стаята, не отговаряха на стаята, която ни беше дадена.. хубаво ще е да качите реални снимки на стаята, която човек си резервира, защото реално на база тях ти избираш коя стая да си запазиш.

2026-06-08 • via Nuitee
I
Ivelin • solo_traveller • bg
10
2026-06-01 • via Nuitee
Y
yehoshua • solo_traveller • il
9
Pros:

אהבנו.

Cons:

לא אהבנו קומה שלישית ללא מעלית.
זוג מבוגרים בני 70 + נכים.

2026-05-31 • via Nuitee
Петя • family_with_children • bg
10
A lovely place to stay!
Pros:

It was our second time visiting the hotel. And I can say it is much better than a few years ago. We booked a one-bedroom apartment and received a free upgrade to a two bedroom apartment!! So our teenage daughter had her own room. The staff was very friendly and polite, the food was good. And the nature was beautiful. We will return again!

2026-05-29 • via Nuitee
E
Elena • solo_traveller • bg
9
2026-05-27 • via Nuitee