Osturat Emaar Hotel

Hotels
7.5 (973 reviews)
Al Aziziya District, Mahbas Al Jen , Makkah , sa

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Children allowed

Facilities

Free beach shuttle
Air conditioning
Family rooms
Lift / Elevator
Front desk (limited hours)
Free wired internet
Free beach shuttle
Internet access
Housekeeping on request
Accessible shuttle
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Odor in rooms
Room size concerns

Categories

Cleanliness
6.64
Some reviews mentioned unpleasant odors in the room and cleanliness issues.
Service
8.11
Positive comments about friendly and helpful staff.
Location
9.15
Great location near the Haram and convenient access to buses.
Room Quality
6.1
There were complaints about room sizes and maintenance.
Amenities
7.13
Standard amenities; some requests for improvements were mentioned.
Value for Money
7.59
Most guests found the price reasonable for the services offered.
Food and Beverage
7.64
Not much feedback in this area; assumed average standard.
Overall Experience
7.61
Overall, mixed sentiment with some highlights and a few issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 21:44

Property Description

Convenient Location
Benefit from being just a stone's throw away from Masjid Al Haram, Hira Cave, and Zamzam Well.

Comfortable Accommodation
Relax in well-equipped rooms featuring air conditioning, TV, minibar, kettle, and private bathrooms.

Helpful Staff
Enjoy the convenience of bilingual reception staff ready to assist in Arabic and English.

To experience these amenities and more, book your stay at Osturat Emaar Hotel in Makkah today.

Important information:

Please check visa requirements before traveling.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 6 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    No parking available.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.5
Based on 973 reviews
Cleanliness: 6.64
Service: 8.11
Location: 9.15
Room Quality: 6.1
Amenities: 7.13
Value for Money: 7.59
Food and Beverage: 7.64
Overall Experience: 7.61
F
Fatin • couple • sa
10
2026-05-09 • via Nuitee
O
Omar • family_with_children • sa
5
Pros:

‏لفسيونLocation

Cons:

Missing a lot of accessories

2026-05-09 • via Nuitee
A
ANAS • couple • cn
1
Pros:

فندق غير محترمين كان عن عندي حجز بنفس الوقت ورفضوا اعادة المبلغ

Cons:

في ذمتهم الى يوم القيامة مبلغ لم يعيدوه لي

2026-05-08 • via Nuitee
M
moustafa • solo_traveller • eg
7
2026-04-28 • via Nuitee
M
Mahmoud • family_with_children • de
8
2026-04-26 • via Nuitee
M
Maram • solo_traveller • eg
7
2026-04-20 • via Nuitee
M
Maram • solo_traveller • eg
6
Good
Pros:

Rooms size
Value of money

Cons:

Housekeeping
Bathroom Need maintenance

2026-04-20 • via Nuitee
C
Cuma • solo_traveller • tr
9
Pros:

Konum çok iyi başınızı sokacak bir otel. Beklentiniz çok geniş odalar, geniş bir banyo rahat ve ses izolasyonunun mükemmel olduğu bir otel ise bunu bulamayacaksınız. Fiyat/Performans oteli diyebilirim.
Booking'den ödeme tamamlandığı an sistemlerinde gözüküyor ve sorun yaşamadım. Sadece booking rezervasyonumu sistemlerinde bulmaları biraz zaman aldı ancak halloldu.

Cons:

Diğer odalarda kalan insanların gürültüleri!. Belki otel görevlileri bu insanları ciddi şekilde uyarabilirler çünkü gerçek anlamda kapıları açık bir şekilde odalarında oturup gürültülü bir şekilde muhabbet ediyorlardı.

2026-04-17 • via Nuitee
A
aallsultani • solo_traveller • pk
8
2026-04-16 • via Nuitee
S
Serkan • family_with_children • de
10
2026-04-15 • via Nuitee
J
Jobirov • solo_traveller • de
8
2026-04-13 • via Nuitee
T
Talal • family_with_children • sa
10
2026-04-13 • via Nuitee
S
Shaheen Uddin • solo_traveller • gb
4
2026-04-12 • via Nuitee
S
Syed • family_with_children • sa
10
Pros:

No breakfast,paid parking.

2026-04-12 • via Nuitee
A
Asif • extended_group • sa
10
2026-04-09 • via Nuitee
S
Samodien • family_with_children • za
8
Pros:

Very good hotel nice convenient area great staff . The only think I want to recommend is that the supervisees must insure that cleaners do a proper cleaning job. Hotel can easily fall apart if not maintain properly

Cons:

Like I said cleaning workers must not rush to get things done

2026-04-07 • via Nuitee
M
Mustafa • extended_group • sa
10
2026-04-06 • via Nuitee
A
Abdul • solo_traveller • sa
1
They didn’t refund my payment until now
Pros:

They property owner was fake

Cons:

I have canceled because they said there is no property with this name

2026-04-03 • via Nuitee
O
Ouanis • extended_group • fr
7
2026-03-31 • via Nuitee
M
Mostafa • family_with_children • eg
10
Pros:

Exceptional ⭐

2026-03-30 • via Nuitee