Osturat Emaar Hotel

Hotels
7.5 (1050 reviews)
Al Aziziya District, Mahbas Al Jen , Makkah , sa

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Children allowed

Facilities

WiFi available
Free WiFi
Air conditioning
24-hour front desk
Family rooms
Lift / Elevator
Daily housekeeping
Shuttle service (free)
Shuttle service

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Odor in rooms
Room size concerns

Categories

Cleanliness
6.64
Some reviews mentioned unpleasant odors in the room and cleanliness issues.
Service
8.11
Positive comments about friendly and helpful staff.
Location
9.15
Great location near the Haram and convenient access to buses.
Room Quality
6.1
There were complaints about room sizes and maintenance.
Amenities
7.13
Standard amenities; some requests for improvements were mentioned.
Value for Money
7.59
Most guests found the price reasonable for the services offered.
Food and Beverage
7.64
Not much feedback in this area; assumed average standard.
Overall Experience
7.61
Overall, mixed sentiment with some highlights and a few issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 21:44

Property Description

Convenient Location
Benefit from being just a stone's throw away from Masjid Al Haram, Hira Cave, and Zamzam Well.

Comfortable Accommodation
Relax in well-equipped rooms featuring air conditioning, TV, minibar, kettle, and private bathrooms.

Helpful Staff
Enjoy the convenience of bilingual reception staff ready to assist in Arabic and English.

To experience these amenities and more, book your stay at Osturat Emaar Hotel in Makkah today.

Important information:

Please check visa requirements before traveling.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 6 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    No parking available.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.5
Based on 1050 reviews
Cleanliness: 6.64
Service: 8.11
Location: 9.15
Room Quality: 6.1
Amenities: 7.13
Value for Money: 7.59
Food and Beverage: 7.64
Overall Experience: 7.61
M
Mohammed • solo_traveller • sa
5
2026-07-03 • via Nuitee
A
Abdul Rashid • couple • kw
8
2026-07-03 • via Nuitee
K
Kamal • extended_group • eg
7
2026-07-03 • via Nuitee
F
Fahad • solo_traveller • sa
9
Pros:

القيمة مقابل المال ممتازة و نظافة المكان. قربه من الباصات المجانية الترددية للحرم في محبس الجن.
موظف الاستقبال بشوش و متساعد.

Cons:

لا يوجد مواقف خاصة للفندق. والمواقف الخارجية برسوم و يوم الجمعة مجاني. و ممكن توقف سيارتك في مكان مجاني خلف الفندق لكن بعيد و فيه صعود جبل.

2026-07-03 • via Nuitee
S
Serkan • solo_traveller • tr
10
Pros:

Herseyi mükemmeldi

Cons:

Hiç bir şey

2026-07-03 • via Nuitee
H
Hatice Feyza • couple • tr
8
2026-07-02 • via Nuitee
H
Hasan • solo_traveller • tr
7
Pros:

Otel konum olarak çok iyi servise bindikten 3 dakika sonra mahpez garajındasın, çalışanlar ilgiliydi, temizdi, beklentimi karşıladı teşekkürler özellikle lobideki gündüz görevli arkadaş çok ilgiliydi teşekkürler

Cons:

Odamız havalandırma boşluğuna baktığı için klima gürültüsü vardı sürekli

2026-07-02 • via Nuitee
A
AMMAR • solo_traveller • tr
7
جيد ورخيص
Pros:

تعامل وخدمة الموظفين

2026-07-02 • via Nuitee
M
Muhammad Ammar Ridhwan • couple • my
10
Best Hotel
Pros:

All is very good and comfortable

2026-07-01 • via Nuitee
M
MOUSTAFA • solo_traveller • sa
9
2026-07-01 • via Nuitee
I
IFTIKHAR AHMED • family_with_children • bh
6
2026-07-01 • via Nuitee
M
Mahmoud • solo_traveller • ae
10
2026-06-30 • via Nuitee
Şahin • family_with_children • tr
1
2026-06-30 • via Nuitee
D
Dounia • family_with_children • de
9
Gute Hotel, immer wieder
Pros:

Es war ein sehr guter Aufenthalt, das Hotel ist sauber nicht weit von Maka in ein sehr guter Lage man kann alles in der Nähe finden. Das Personal war sehr freundlich und sehr hilfsbereit.

2026-06-29 • via Nuitee
I
imran • extended_group • tr
6
GÜZELDİ TEKRAR TERCİH EDEBİLİRİM
Pros:

KAHVALTI SEÇİM TERCİHİMDE YOKTU , BUNUN DIŞINDA GAYET GÜZEL TEMİZ VE KALİTELİYDİ KONUMU HARİKAYDI

Cons:

OTELİNİZİN MAHBES DURAĞI İLE ANLAŞMASI YOK GALİBA HAREME GİDERKEN DURAKTAN OTOBÜSLERE BİNERKEN ÜCRET ÖDEDİM DİĞER OTELLERİN KARTLARI VARDI BİZİM OTEL BANA BÖYLE BİRŞEY VERMEDİ

2026-06-29 • via Nuitee
F
Fars • solo_traveller • sa
9
يستحق الزيارة
Pros:

توفر كافة الخدمات بجانب الفندق وقربه من محطة انطلاق باصات الحرم المكي

Cons:

عدم وجود وسيلة للاتصال بالفندق وعدم الرد علي الاسئله من خلال موقع بوكينج

2026-06-29 • via Nuitee
H
Hakan • family_with_children • tr
8
2026-06-27 • via Nuitee
M
Mustafa • solo_traveller • sa
8
2026-06-26 • via Nuitee
M
MEHMET • solo_traveller • tr
8
Daha önce bu bölgede çok kaldım.bu fıyata bu kalite çok güzel
Pros:

Personel güler yuzlü.resepsiyondaki görevli Rami bey güleryüzlüve ilgili iyibir insan

2026-06-26 • via Nuitee
M
Muhammet • family_with_children • tr
9
2026-06-25 • via Nuitee