Diamond Plaza Hotel

Hotels
7 (144 reviews)
62 Niphat Uthit 3 Rd, Hatyai, Songkhla , Hat Yai , th

listing image 1
Show all photos
Free
Children allowed

Facilities

Offsite parking discounted rates available
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Currency exchange
Shuttle service (additional charge)
Concierge service
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Front counter staff courteous
Cons:
Dirty and unpleasant conditions
Outdated facilities
Lack of basic amenities

Categories

Cleanliness
5.5
While some guests praised the cleanliness, others complained about dirty and unpleasant conditions.
Service
8
Guests appreciated the helpfulness of the staff, though there were a few mentions of slow response times.
Location
7.9
The hotel's proximity to key locations and amenities received positive feedback from guests.
Room Quality
5
Mixed reviews about room quality, with some guests noting outdated and run-down facilities.
Amenities
3
Many complaints regarding the lack of basic amenities and maintenance issues.
Value for Money
4.9
Guests expressed concerns about the high prices compared to the perceived quality of services.
Food and Beverage
7.9
Positive feedback on the breakfast and restaurant services, with some suggestions for improvement.
Overall Experience
5.8
While some guests had positive experiences and recommended the hotel, others had significant complaints about various aspects of their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-06-24 03:08

Property Description

Convenient Location in Hat Yai
Diamond Plaza Hotel, located in the heart of Hat Yai, is just a stone's throw away from the bustling Kim Yong Market. With Hat Yai Airport a mere 15-minute drive away, and the picturesque Laem Samila a 40-minute drive, our hotel offers the perfect base for your stay.

Comfortable and Well-Equipped Rooms
Our rooms are classically furnished and come with modern amenities such as air-conditioning, cable TV, and a minibar. Relax in a private bathroom with a bathtub and enjoy the convenience of a hairdryer.

Excellent Facilities and Services
From a 24-hour front desk to free public parking, we ensure a hassle-free stay. Take advantage of our on-site restaurant serving international cuisine, meeting rooms, and Wi-Fi access. Plus, benefit from our laundry and shuttle services for added convenience.

Experience comfort and convenience at Diamond Plaza Hotel - book your stay now!

Important information:

Please be informed that any check-in that is expected to be made after 18:00 hrs, guests have to inform the property directly via either email or phone.

Check-in and check-out hours:

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

7
Based on 144 reviews
Cleanliness: 5.5
Service: 8
Location: 7.9
Room Quality: 5
Amenities: 3
Value for Money: 4.9
Food and Beverage: 7.9
Overall Experience: 5.8
V
Vincent • family_with_children • my
5
2025-10-01 • via Nuitee
K
Kenneth • family_with_children • my
10
2025-09-09 • via Nuitee
R
Ramzee • family_with_children • my
6
Pros:

Location: Excellent - town center, near Kim Song Market and Lee Garden.
Staff: Mixed - some were very helpful.

Cons:

Although our booking confirmation approved an early check-in at 12:00 PM, we were told upon arrival at 12:45 PM that check-in was only at 2:00 PM. While we accepted the new time, this information should have been communicated to us earlier.

Furthermore, the hotel charges for items that are typically complimentary at other hotels, such as irons, and extra pillows and blankets. The hotel also did not provide laundry bag.

Finally, while there was plenty of parking, the parking areas were dark and not properly lit, which felt inconvenient and somewhat unsafe.

2025-09-05 • via Nuitee
K
Khalid • couple • my
8
2025-09-05 • via Nuitee
T
Thaworn • solo_traveller • th
3
Pros:

Location

Cons:

No breakfast and staff not friendly. Not good about if they can issue receipt when check in.

2025-08-31 • via Nuitee
V
Viggi Naidu • family_with_children • my
8
2025-08-30 • via Nuitee
B
blossom • couple • my
5
Pros:

location is good

Cons:

“To Diamond Plaza Hotel, please change the mattress. The mattress is terrible. Everything else is okay, but the mattress is really bad—it makes the whole body ache, and the springs are poking into the back.”

2025-08-18 • via Nuitee
C
Chang • extended_group • my
5
Pros:

Except for its location, the room especially the toilet was quite run down. The hot water supply was not consistent and the bath tub was not as clean as expected. Only two little packets of shampoo and tiny little bars of soap for washing and bathing. Will not consider booking this hotel again unless it will improve it's basic amenities

Cons:

Pls refer to the above

2025-08-17 • via Nuitee
• extended_group • my
8
2025-08-09 • via Nuitee
C
celseng • extended_group • my
2
2025-08-09 • via Nuitee
N
nadirah • family_with_children • my
6
Pros:

Your hotel nears to many place..easy to park..less crowded.

Cons:

Your hotel not provide iron.. difficult to iron clothes..your lift so small..n need to wait a long hours to lobby.

2025-08-04 • via Nuitee
B
Bintang • young couple • my
10
Exceptional
2025-08-01 • via Nuitee
F
Fariz • young couple • my
5
Passable
2025-07-25 • via Nuitee
A
Ahmad • young couple • my
8
Very good
2025-07-25 • via Nuitee
T
Tharmendran • family with young children • my
10
Exceptional
2025-07-07 • via Nuitee
L
Liea • family with young children • sg
3
Poor
Pros:

Room furniture were old but clean, toilet seems run down and need repair work with the door.

Cons:

Hotel seems quiet

2025-07-03 • via Nuitee
A
Ahmad • with friends • my
7
Short Getaway With Friends
Pros:

The location near Kim Yong Market and away from the busy Lee Gardens night market. The receptionist was cheerful & helpful.

Cons:

Wifi not stable. Pillow quite hard.

2025-06-20 • via Nuitee
C
Chew • family with young children • my
7
Good
Pros:

all okay

Cons:

all okay

2025-05-31 • via Nuitee
S
Suzanna • group • my
6
Great
2025-05-11 • via Nuitee
F
Fahrul • family with young children • my
4
Disappointing
2025-05-05 • via Nuitee