Phoenix Court Hotel

The room wasn’t serviced at all during our 3 night stay. Not particularly a problem, but a shortage of toilet roll was an issue - even though we requested some.

Check in was a bit of a joke. Our room had been given to someone else by mistake and they then had to ask them to leave .
Customer service could do with a bit of an overhaul.

Outside area and entrance was grubby and wasn't swept while we where their. It had dirt cigarette stubs and what looked like bits of birds nest material. I also had to wait over 25 minutes to get in when manager told me she would let me in in 2.

Wasn't happy that the Room was at the top of the hotel. 50 stairs up. Not good for over 60' with health problems. We stayed out all day so we would only need to go up those stairs once.
No daily servicing of room, left to you to put bin bags outside room. Text if you need a toilet roll or clean towels. Host wasn't visible the whole time we were there.
Room needed a bit of decoration with maybe a picture on the wall.
No window you could look out of
Which is ok for a night but we were there 4 nights!
Tv was like a portable not good if you wanted to watch the football.

stay was too short

Nothing - all great

Nothing

I woke up at 3am,4am,5am because of doors slamming on my first night but the second night was ok.Other guests were the problem but the doors were fairly old so you have to shut them carefully otherwise they make noise. I noticed the door noise during the day time also so difficult to relax in my room.There was no hanging rail or coat hangers in my room which I found a bit inconvenient.I my room was on the top floor,third floor and steep narrow staircase not particularly good unless you are a young person which I am not.No breakfast available.