Mandara Mount Hotel

Hotels
8.1 (49 reviews)
Wellawaya road Ella , Ella , lk

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Facilities

Offsite parking discounted rates available
Non-smoking rooms
Restaurant
Room service
Terrace
Non-smoking throughout
Free wired internet
Self parking (surcharge)
Offsite parking discounted rates available
Internet access
See all facilities

Review Highlights

Pros:
Amazing views
Friendly staff
Great food
Cons:
Room maintenance issues
Noise from streets
No air conditioning

Categories

Cleanliness
7.53
Some complaints about insects and maintenance issues in rooms.
Service
8.5
The staff is super friendly and tries to ensure a great stay.
Location
8.54
Great location with an amazing view, close to the main street.
Room Quality
6.99
Rooms are simple, lacking air conditioning, and facing noise issues.
Amenities
8.12
Basic amenities available but issues with specific items like the fan.
Value for Money
7.98
Considering location and views, reasonable value, but some concerns with upkeep.
Food and Beverage
9.03
Absolutely amazing food provided.
Overall Experience
8.1
Overall positive experience but with some drawbacks noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-22 13:55

Property Description

Luxurious Accommodation with Breathtaking Views
Experience ultimate comfort at Chaaya inn Ella, a 5-star hotel nestled in the heart of Ella. Each room offers a stunning mountain view from a private balcony, along with modern amenities including a desk, plush bed linen, and a well-equipped bathroom.

Relaxing Garden Oasis and Culinary Delights
Unwind in the lush garden surroundings or enjoy a delicious meal at the on-site restaurant. The terrace provides a perfect spot to sip a drink from the bar while soaking in the tranquil atmosphere.

Convenient Location for Sightseeing
Explore nearby attractions like the Demodara Nine Arch Bridge and Hakgala Botanical Garden, with the hotel's prime location making it easy to discover the beauty of Ella. Book your stay at Chaaya inn Ella for an unforgettable getaway.

Important information:

This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.1
Based on 49 reviews
Cleanliness: 7.53
Service: 8.5
Location: 8.54
Room Quality: 6.99
Amenities: 8.12
Value for Money: 7.98
Food and Beverage: 9.03
Overall Experience: 8.1
M
Mariia • extended_group • ru
7
2026-05-02 • via Nuitee
A
Anureet • family_with_children • in
5
Pros:

The property is under construction. The rooms were clean, comfortable,

2026-04-18 • via Nuitee
J
Jeewaka Pathmasinghe • family_with_children • lk
4
Given the conditions and facilities, choosing this property was disappointing.
Pros:

The mountain view from the rooms is beautiful, and the rooms are spacious. They also offered a complimentary traditional Sri Lankan breakfast (kiribath), which was delicious.

Cons:

The details and pictures shown on Booking.com are completely misleading. There is ongoing construction at the property, with materials scattered everywhere, making it feel more like a construction site than a hotel. These conditions should be clearly updated to avoid unpleasant surprises for guests.
The rooms are located 2 to 3 levels below and are accessible only by stairways. During rain, the stairs become wet, slippery, and very dangerous. Some hallways are equipped with sensor lights, but the sensors are not functioning, leaving areas in complete darkness.
We had three rooms; one had no proper running water, and another had no working TV channels (PeoTV was not working).
When we returned to the property after dinner around 21:30, there was no staff present to address any issues. The reception area was completely dark, and the stairways had no lighting at all.
We were a group of six, including two elderly guests, and it was particularly dangerous for them to use the stairs under these conditions. Overall, given the conditions and facilities, this hotel was a very disappointing choice.

2026-04-16 • via Nuitee
E
Ekmini • couple • lk
7
As a starting property it’s fine. If they recognize their missing service areas they will do great soon
Pros:

The view was amazingly breathtaking. Beautiful Ella rock view from the room.

Also the food is excellent. We asked for milk rice for breakfast which was not on the menu but they prepared it for us. It was very nice.

Cons:

Property is under construction and we were not informed about it. There were construction workers. We were the only guests (2 pax) kind of uncomfortable.

Reception could have done better with service.

2026-04-13 • via Nuitee
S
Sugato Sen • solo_traveller • in
8
2026-03-17 • via Nuitee
N
Nil • family_with_children • es
9
2026-03-17 • via Nuitee
V
Vivian • extended_group • nl
7
2026-03-12 • via Nuitee
M
Marko • couple • hr
6
Pros:

View

Cons:

No AC, dirty floors, big gaps on balcony door, geckos in the room.

2026-03-08 • via Nuitee
N
Noam Or • solo_traveller • il
8
2026-03-04 • via Nuitee
T
Tilde • couple • dk
8
Pros:

Det meste fantastiske panoramaview at vågne til ⛰️ Vi kunne ikke have haft en bedre udsigt!
Faciliteterne på værelset var fine på trods af, at der mangler “hånd-håndklæder”, køleskab og muligheden for seperate dyner.

Cons:

Værelserne er fine og der er en reception/restaurant. Resten af “hotellet” er under opbygning/er en byggeplads. Meget ufærdigt. Larm fra byggepladsen og larm fra gaden.

2026-02-24 • via Nuitee
Y
Yoram • couple • fr
8
2025-09-30 • via Nuitee
D
Dave • solo_traveller • nz
9
2025-08-20 • via Nuitee
G
Ghassan • family_with_children • fr
7
Pros:

Le balcon

Cons:

Travaux en cours

2025-08-16 • via Nuitee
K
Kees • couple • de
5
Abenteuerlich mit interessanten Nächten
Pros:

Unterkunft, direkt am Hang gebaut. Man hat einen tollen Ausblick auf Ella Rock und kann abends in der hoteleigenen Bar einen Drink mit top Ausblick genießen. Das Personal ist super freundlich und versucht einen tollen Aufenthalt zu gewährleisten.

Cons:

Leider ist die Unterkunft direkt zwischen zwei Hauptstraßen gelegen, weswegen man ziemlich viel Straßenlärm genießen muss. Abgesehen davon verfügte unser Zimmer auch über keine Klimaanlage und der im Zimmer befindliche Ventilator hat nach einem Tag den Geist aufgegeben. Weiterhin sind die Terassenfenstertür und die Zimmertüe nicht dich, weswegen Geckos, Mücken und was weiß ich für tropische Mitbewohner unser Zimmer besuchen konnten.

2025-08-15 • via Nuitee
A
amir • family_with_children • il
6
Pros:

ממוקם ממש על הרחוב הראשי 300 מטר ממרכז העיר. צוות שירותי.

Cons:

אין מזגן, חדרים פשוטים יחסית, תחזוקה לא טובה ביחס למלון חדש שחלקו עדיין בבניה.

2025-08-12 • via Nuitee
H
halliday • couple • gb
3
2025-08-12 • via Nuitee
M
Marie • young couple • dk
6
Pleasant
Pros:

Absolutely amazing view and location, great food

2025-07-28 • via Nuitee
D
Daniel • young couple • se
10
Exceptional
Pros:

Insane views!

2025-05-23 • via Nuitee
R
Romain • young couple • th
10
Exceptional
2025-05-08 • via Nuitee
J
Jas • family with young children • in
8
Very good
Pros:

Staff was generally cooperative, location was perfect, overlooking the valley and yet close to Ella town, rooms were spacious with a nice balcony, bathroom and fittings/ appliances were modern and well maintained.

Cons:

When we asked for some coffee and creamer sachets, were informed that only 2 can be given per room per day. Seems like a strange thing to skimp on at the room rates charged. Perhaps a staff training issue

2025-04-22 • via Nuitee