Golden Nugget Hotel & Casino

Hotels
7.4 (778 reviews)
421 Pikes Peak , Cripple Creek , US

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Excellent location (near casino/attractions)
Clean rooms and strong housekeeping
Friendly/helpful individual staff members
Comfortable rooms for many guests
Beautiful hotel appearance
Cons:
Mixed/poor service experiences at front desk and reservation handling
Amenity issues: TV failures, no ice on floors, no microwave
Room comfort problems: firm beds, uncomfortable pillows, lack of extra blankets
Billing/overcharge complications and unresolved credit card issues
Occasional cleanliness detail issues (crumbs, low-grade toiletries) and a fire alarm incident

Categories

Cleanliness
8.4
Generally praised as very clean with strong housekeeping (multiple mentions); occasional issues such as crumbs at the coffee area and some unpleasant/noisy sheets reported.
Service
6.6
Mixed service: several guests praised specific staff members (named front-desk and cleaning staff) while others reported rude check-in staff, interrupted/inefficient front desk behavior and unresolved reservation/overcharge interactions.
Location
9
Consistently highlighted as a major positive — very convenient and next to the casino; multiple reviewers cited excellent location to attractions.
Room Quality
7
Rooms described as nice and comfortable overall, but several guests noted issues: firm beds, uncomfortable pillows, lack of extra blankets/linen quality concerns.
Amenities
6.8
Some notable shortcomings reported: TV failures, lack of ice on floors, no microwave in rooms, inconsistent maid service and low-grade paper toiletries.
Value for Money
6.2
Perceived as slightly pricey for the experience; at least one guest reported unexpected charges/complications that worsened perceived value.
Food and Beverage
7.4
Standard quality for this hotel tier (no substantive food & beverage mentions in the reviews).
Overall Experience
7.8
Most guests reported a generally good stay with friendly staff and clean rooms, tempered by service/reservation issues and some room/amenity shortcomings.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:34

Property Description

Luxurious Accommodation
Golden Nugget & Gold King Mountain Inn in Cripple Creek offers 3-star accommodations with a 24-hour front desk. Enjoy free WiFi, private parking, air conditioning, and flat-screen TVs in every room. For added security, select rooms feature a safety deposit box. Rest assured with fresh bed linen and towels provided during your stay.

Convenient Amenities
Experience a worry-free stay with complimentary WiFi and private parking. The hotel's 24-hour front desk ensures assistance whenever you need it. Plus, the proximity to Colorado Springs Airport makes traveling a breeze.

Unbeatable Location
Nestled in Cripple Creek, Golden Nugget & Gold King Mountain Inn is the perfect retreat for travelers seeking comfort and convenience. Book now for an unforgettable stay.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

7.4
Based on 778 reviews
Cleanliness: 8.4
Service: 6.6
Location: 9
Room Quality: 7
Amenities: 6.8
Value for Money: 6.2
Food and Beverage: 7.4
Overall Experience: 7.8
J
Janice • solo_traveller • us
6
Good
Pros:

Convenience and location to other attractions.

Cons:

The paper toiletries could have been of a better grade and quality. There should have been another blanket provided for bedding comfort and warmth.

2026-10-30 • via Nuitee
H
Henry • solo_traveller • us
10
Everything was good till I asked for extra sheets and never brought it to the room
Pros:

Good location, next to the casino

Cons:

Every thing was good

2026-10-22 • via Nuitee
H
Hagai • solo_traveller • il
10
2026-10-16 • via Nuitee
J
John • solo_traveller • us
7
2026-10-12 • via Nuitee
M
Marcos • solo_traveller • us
10
Pros:

Great location and very nice rooms.

2026-09-16 • via Nuitee
C
Chuck • solo_traveller • us
9
Very good
Pros:

Very clean and quiet

Cons:

The bed was a little hard

2026-08-26 • via Nuitee
J
Jeffrey • solo_traveller • us
3
Cons:

Fire alarm going off

2026-08-24 • via Nuitee
G
Giselle • solo_traveller • us
9
All in all we had a good time! Just a little pricey for good and not great
Pros:

Location
Comfortable bed
Awesome cleaning staff

Cons:

Front desk had two gals, one gal was awesome while the other kept interrupting her to help her with her work.. it was kinda rude
Our room had some crumbs on the coffee pot area..

2026-08-23 • via Nuitee
J
Jacqueline • couple • us
6
Pros:

The hotel is beautiful and clean

Cons:

I didn't like that the night shift girl was trying to fix our reservation and cancelled one of the nights HOWEVER the day shift did everything they could and got it fixed so all turned out great.

2026-08-10 • via Nuitee
J
JEFF • solo_traveller • us
5
Front desk staff at checking were rude
Pros:

Bad: Front desk staff at check-in was rude and unprofessional. Television did not work for half the visit. Why no ice on every floor?

Cons:

See above

2026-08-08 • via Nuitee
K
Kate • family_with_children • us
8
2026-08-04 • via Nuitee
M
Manuela • solo_traveller • us
7
2026-07-08 • via Nuitee
B
Bonnell • solo_traveller • us
8
2026-07-04 • via Nuitee
C
Carol • solo_traveller • us
1
Don't add on an extra, separate reservation... and watch you credit card statement for overcharges!
Pros:

Staff was great, until I was made aware that adding a day onto a consecutive reservation is something the Golden Nugget reservation system is unable to incorporate.

Cons:

There were complications in my adding an extra day to an existing consecutive reservation, which resulted in unwarranted/unwanted aggravation and additional charges. I am waiting for my credit card statement to resolve. I have requested management respond to my inquiry, but unfortunately, no response to date.

2026-06-29 • via Nuitee
C
Carol • solo_traveller • us
8
Pros:

Nice room and pleasant staff

2026-06-29 • via Nuitee
D
Diane • couple • us
10
GREAT place to stay. I would suggest it
Pros:

All Staff from the Check in Desk (Darlene and Dana were exceptional) to staff passing in halls were very friendly.
The rooms were very clean and had everything we needed.

2026-06-25 • via Nuitee
S
Steph • solo_traveller • us
9
2026-06-25 • via Nuitee
J
Jessica • solo_traveller • us
1
Our reservation was canceled and we were never able to stay there. My son and I did not cancel these reservations
2026-06-24 • via Nuitee
R
Rene • solo_traveller • us
10
2026-06-16 • via Nuitee
C
CHRIS • extended_group • us
8
2026-06-15 • via Nuitee