Rest Boutique Acton

Everything

O ar quente não funcionava

This is an unmarked accommodation, with absolutely no signs on the street. There’s no one to support during the check-in process. The access code they sent did not work. I’ve been left outside with wife and cats in the middle of the night. This property should be delisted from the platform. I was expecting a better vetting process from Booking.com

it was located at the basement.

ライトがもうちょっと明るいと良かった。
半地下の窓の外から見える場所がちょっと汚い。

The location , too far away from tubes and trains , dirty street , dirty building , hard to get into , front door was boarded up , the patio area was disgusting , the room was cold , the television didn’t pick up any stations , it smelt of weed outside all the time , it was noisy with the traffic , the pictures on the website were very deceiving , it was a tiny room .

nothing

The bedsit because i dont clasfiy this as a studio is down a very dark uneven back allyway.

Gate to property was broken panel missing and latch not there is ap big bolt but gatep has dropped doesnot reach the hole one night was very windy and i didnt sleep atall i have terminal cancer so this wasnt ideal

Weeds and stinging nettles in garden area and again very uneven

Frontdoor is very gappy lets in alot of cold

Lots of hair in sink plughole
Toilet leaking from wastetrap

Theres a sheet of tarpoling hanging on a line so u cant see the main house and garden of which the bedsit is in

No oven or microwave no kettle

The biggest issue with this accommodation is the condition and equipment of the apartments. Our first stay was in the smallest unit, which had absolutely no storage space—we had to keep our belongings on the table and sofa. The TV had no signal, and even YouTube barely worked. The bed was hard, and the whole apartment looked quite worn out. Since it was in the basement, we kept the curtains closed most of the time, and there was also some noise from the street.

For the last two nights, we were moved to a larger apartment due to a supposed system error. Unfortunately, this only made things worse—the bed was one of the worst I've ever slept on, with every spring poking through and making it unbearably hard. The worst part, however, was when water started leaking from the ceiling overnight. We spent the whole night changing containers to catch the dripping water. While I understand that such incidents can happen, the staff’s reaction was disappointing. When we reported the issue, they simply told us there was nothing they could do and that it would be dealt with in the morning.

Overall, this was a terrible experience, and we will definitely not be staying here again.

The ad on Booking is misleading and misleading. An impressive picture with a wide lens with lots of light and no cleaning. It's a basement apartment that was probably divided into three parts. Dark, noisy when everyone walks over you, the entire apartment is built from the cheapest materials available and equipped with the minimum of accessories and the cheapest possible. The floor is not repaired. The doors are thin, the lighting is unpleasant, the TV is not working, the sink and faucets are not well maintained - everything is loose, the oven is old and not marked, so it's difficult to operate it and choose a baking mode. All the household appliances are from IKEA and the furniture too. But the highlight is the old mattress and the pillows that are no longer worthy. The bath towels are very small. Limescale in a cheap kettle. There are no bags for the trash cans. It's worse than basic. There weren't even trash bags. There was a problem with the heating shutting down and it had to be restarted - the owner arrived within 45 minutes and was very nice and helpful and fixed the problem immediately. And asked if everything was okay. We didn't want to start a discussion. The wallpaper on the wall is also not in good condition. It's not clear how they dare to take a deposit for such poor maintenance.

The noise from upper floors, even when they are working we can hear it and sometimes wake us up. They don't change the bed sheet without extra pay even if you stay there for 10 days. So it is good for short stay but not long stay.

Access doors need to be clearly displayed