Donghu Resort Hotel

Hotels
•
Independent
5.4 (2 reviews)
Phum 4, Sangkat 4, Krong Preah Sihanouk,, 5, Sihanoukville, Sihanoukville, 180108 , Sihanoukville , KH
855-61830777

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Facilities

Free WiFi
24-hour front desk
Garden
Luggage storage
Concierge service
Wheelchair accessible
Hiking/biking trails nearby
Smoke-free property
Tours/ticket assistance
Free reception
See all facilities

Review Highlights

Pros:
Comfortable rooms
Good service
Cons:
False advertising
Limited amenities

Categories

Cleanliness
5
Mixed reviews on cleanliness, with some guests mentioning issues with room maintenance.
Service
7
Service received mixed feedback, with some guests praising the staff while others reported issues with room allocation and communication.
Location
6.5
Guests were disappointed with the proximity of key landmarks and the lack of nearby dining options.
Room Quality
8
Rooms were described as spacious, comfortable, and well-equipped with essential amenities.
Amenities
6.5
Mixed feedback on amenities, with some guests noting limited food options and the absence of advertised facilities like beach beds and restaurants.
Value for Money
5.5
Guests felt that the hotel did not deliver on its advertised offerings, leading to dissatisfaction with the price paid.
Food and Beverage
6.7
Varied feedback on food quality and service, with changes in breakfast offerings causing confusion among guests.
Overall Experience
6
Despite some positive aspects like room comfort and service, overall guest experience was impacted by unmet expectations and false advertising.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-07-31 16:09

Property Description

Luxurious Amenities
Indulge in the outdoor pool, complimentary Wi-Fi, and concierge services. Enjoy meals in the restaurant or unwind at the bar/lounge.

Social Events
Join the daily complimentary reception to meet other guests. Take advantage of the coffee shop/cafe for quick bites.

Comfortable Accommodations
280 guestrooms with minibars and DVD players. Relax on private balconies and enjoy tech amenities like Smart TVs and free Wi-Fi.

Your perfect getaway awaits at Donghu Resort Hotel. Experience luxury by Ochheuteal Beach.

Important information:

  • Pool access available from 8:00 AM to 9:00 PM.
  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • No pets and no service animals are allowed at this property.

Check-in and check-out hours:

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Accessibility

    No elevators

  • Covid

    Property does not offer onsite COVID-19 testing

  • General

    Professional property host/manager

See all policies

Location

Guest Reviews

5.4
Based on 2 reviews
Cleanliness: 5
Service: 7
Location: 6.5
Room Quality: 8
Amenities: 6.5
Value for Money: 5.5
Food and Beverage: 6.7
Overall Experience: 6
V
VANESSA
2
Don't believe the facilities advertised
Pros:

Paid for a premier room with ocean view & balcony. Room had neither, asked for the room we paid for to be told our room was given to someone else the previous day. Told we could change room the next day, then told they didn't have another room to offer us. They tried to offer a much smaller room & claimed that was what we paid for & they had upgraded us on arrival. This was challenged, the only resolve they could offer was free breakfast.
Breakfast was buffet for the first 3 days, it was very oriental. It was ok, we found things to eat. Day 4 the breakfast changed to a set menu with no warning.
The hotel advertised beds and parasols on the beach, these did not exist.
The hotel advertised 5 restaurants within a 10 minute walk of the hotel. 3 of them didn't exist & the other 2 were permanently closed. Nearest restaurant was a 20 minute walk.
Advertised as a no smoking hotel, there were ashtrays by the lifts, someone was smoking at breakfast. When staff were made aware, they did nothing.
The hotel advertised several places to get food on site, bar, cafe, deli, coffee shop. There was one restaurant and one small snack bar with a very limited menu.
There was music until 6am one night, 2am the next night & 3am the next night. We discovered that the hotel had a night club on the premises. The hotel advertised soundproofed rooms, this was definitely not the case.
Hotels.com & the hotel have refused a refund for their false advertising and this information is still on the website.

2025-03-17 • via Nuitee
M
Monica
10
Beautiful Hotel
Pros:

The hotel is amazing. The rooms are huge and comfortable. They have minifridge, hair dryer, electric kettle and AC. Service is excellent.

2025-02-04 • via Nuitee