Lexington Plaza Hotel

Hotels
7.7 (3331 reviews)
120 East 39th Street , New York , us

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Children allowed
Pets allowed

Facilities

Non-smoking rooms
Air conditioning
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Facilities for disabled guests
Ironing service
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Great location
Spacious rooms
Cons:
Poor cleanliness
Unhelpful staff
Inadequate amenities

Categories

Cleanliness
6.1
Multiple reviews noted lack of cleaning, with no room service and missing amenities.
Service
8.57
Service described as demotivated and unhelpful, with complaints about staff communication.
Location
10
Location was consistently praised as very good, close to grand central and other attractions.
Room Quality
7.06
Several issues reported with room maintenance and amenities.
Amenities
6.59
Significant lack of basic amenities and service complaints noted.
Value for Money
7.55
Complaints regarding pricing versus service and condition of rooms.
Food and Beverage
8.1
Limited comment; however, lack of breakfast amenities noted.
Overall Experience
7.6
Mixed experiences noted, low likelihood of returning.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 00:35

Property Description

Luxurious Amenities
Indulge in flat-screen TVs, plush bathrobes, and slippers for ultimate relaxation.

Convenient Location
With Grand Central Station nearby, explore iconic landmarks like the Empire State Building and Times Square just a short walk away.

Complimentary Internet
Stay connected with free internet access during your stay.

To experience luxury and convenience in the heart of Manhattan, book your stay at The Tuscany Powered by LuxUrban today.

Important information:

Please note that the credit card used to make the reservation and the person whose name is on the credit card must be present at the time of check-in. A valid government-issued ID of the same person will be required to complete the check-in process. A credit card must be presented at check-in for incidentals.

Please note that packages delivered to the hotel and accepted on behalf of guests are subject to fees collected prior to guest retrieval.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

7.7
Based on 3331 reviews
Cleanliness: 6.1
Service: 8.57
Location: 10
Room Quality: 7.06
Amenities: 6.59
Value for Money: 7.55
Food and Beverage: 8.1
Overall Experience: 7.6
P
Paula • couple • ie
5
Pros:

Location

Cons:

There was no staff at the hotel, no one cleaning during the 7 days spent there

2025-10-06 • via Nuitee
• extended_group • fr
10
2025-09-28 • via Nuitee
S
Sarah • extended_group • de
7
Pros:

Sehr gute Lage in der Nähe der Grand Central Station sowie der Park Avenue! Großes Zimmer, ruhige Lage

2025-09-26 • via Nuitee
P
Pia & Theodor • couple • de
1
Wir würden dieses Hotel auf keinen Fall wieder buchen.
Pros:

Nur die Lage war gut, sonst nichts.

Cons:

Die Mitarbeiter sind demotiviert und inkompetent. Es findet keine Zimmerreinigung statt, auch kein Handtuchwechsel - wir waren 5 Nächte dort. Im Bad gibt es weder Shampoo noch Duschgel, auch nicht auf Nachfrage. Toilettenpapier muss man sich an der Rezeption abholen. Wir waren das erste Mal in New York und wissen nicht wie vergleichbare Hotels sind.

2025-09-24 • via Nuitee
A
Anja • family_with_children • de
1
Tuscany BANKROTT
Cons:

Bei Anreise war die Unterkunft geschlossen auf bankrott.
Was passiert mit unseren bereits bezahlten Aufenthaltskosten?
Bitte setzen Sie sich mit uns in Kontakt.

2025-09-23 • via Nuitee
• couple • fr
1
Cons:

Le logement a fermé alors que nous étions encore dedans nous avions été obligé de trouver un autre logement, il n’y avait plus dedans personnel dans cet établissement ce sont les pompiers qui nous ont demandé de partir.

2025-09-18 • via Nuitee
K
Katharin • couple • de
1
Das Hotel existiert nicht mehr
Pros:

Das Hotel wurde geschlossen. Wir wurden vorab nicht darüber informiert, standen vor verschlossenen Türen und mussten uns vor Ort eine Alternative suchen.

Cons:

Das Hotel wurde geschlossen

2025-09-18 • via Nuitee
• couple • us
1
Worst hotel I have ever stayed in. A DUMP!
Pros:

Location

Cons:

No tv, internet, phones didn't work, ceiling in shower peeling, handheld shower leaking, room smelled, coffee maker available but didn't come with coffee (had to be purchased from a grocery store by the guest). Basicaly, a DUMP. Worst hotel I have ever stayed in.

2025-09-04 • via Nuitee
I
Ioanna • couple • it
7
Pros:

Posizione perfetta, camere spaziose e moderne, letti comodi

Cons:

Pulizia non sufficiente e mancanza di prodotti di base per colazione

2025-08-30 • via Nuitee
A
Anlo • extended_group • au
2
Not worth the hassle
Pros:

Location was good - close to grand central and walkable. Rooms were clean and tidy

Cons:

When we arrived for our prepaid booking, they have given our paid-for room away so we have to be downgraded for the first 2 nights of our stay. We wanted a partial refund for these 2 nights as we have paid more than the value of the lesser room and the staff said this would be no issue but 2 months later and they refuse to refund us and now booking.com has just sorted credit on their site but not actually refunded the money. The air con was broken in the rooms and it was incredibly hot the last two nights. They couldnt fix it and said they could move us but this was at 9pm on the last night of our stay so wasnt worth it. Despite the rooms being clean, there were things broken everywhere. Staff were all just super vague and unhelpful which was disappointing.

2025-08-25 • via Nuitee
F
Fritz • family_with_children • at
5
Pros:

Die Lage vom Hotel ist sehr gut.
Der Blick vom Bett aus auf das Empire State Building war sensationell!

Cons:

In den 14 Tagen wurde das Zimmer nur 3 x gereinigt und man musste sich selbst um frische Handtücher und WC-Papier kümmern, damit man es erhält.

2025-08-20 • via Nuitee
R
Roi • couple • nl
10
2025-08-19 • via Nuitee
Y
Yulian • couple • bg
7
2025-08-19 • via Nuitee
J
Jose • family_with_children • es
2
Limpieza inexistente
Pros:

Ubicación

Cons:

No limpiaron las habitaciones porque los trabajadores estaban de huelga porque la empresa no les paga . No cambiaron las toallas, no había gel, ni champú, y sucia

2025-08-12 • via Nuitee
G
Guido • family_with_children • it
8
Pros:

Posizione comoda

Cons:

Nonostante fossimo in 4, ogni giorno ci venivano lasciati solo 2 asciugamani per la doccia e dovevamo sempre chiederne altri due. È stata un po’ una seccatura soprattutto quando si rientrava tardi e stanchi nella struttura

2025-08-01 • via Nuitee
B
bjorn • family_with_children • nl
9
Pros:

Goed en schoon hotel alleen de kamers zijn wat gedateerd maar voor de rest een goede ervaring, het schoon maken gebeurt ook erg goed.

Cons:

Niks

2025-08-01 • via Nuitee
A
Arnoud • solo_traveller • nl
8
Prima kamer in hartje Manhattan.
Pros:

De ligging is centraal en in rustige buurt.

Cons:

Handdoeken etc waren niet voorzien. Wifi was niet beschikbaar de tweede dag.

2025-07-29 • via Nuitee
N
Norbert • family_with_children • es
10
Prime spot, clean and spacious
Pros:

Prime Manhattan spot, spacious, spotless clean and super friendly staff. Bed was comfy and barely any noise from the street. Enchanting decor style.

Cons:

Would have been convenient to have some coffee maker in the room

2025-07-28 • via Nuitee
N
Nicola Francesco • couple • it
10
2025-07-28 • via Nuitee
V
Veronica • couple • es
10
2025-07-28 • via Nuitee