Townhouse Rosedale formerly Reliance Guest House

Hotels
•
OYO Rooms
8.2 (18 reviews)
plot no AA -3B/244, Newtown north 24 parganas , Pānchuria , in
n/a

listing image 1
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Children allowed

Facilities

Non-smoking rooms
Room service
Family rooms
Lift / Elevator
Luggage storage
Fire extinguishers
24-hour security
Television in common areas
Front desk (limited hours)
Free wired internet
See all facilities

Review Highlights

Cons:
Discrimination by front desk staff
Refusal of access despite reservation

Categories

Cleanliness
6.03
Negative experience noted; the refusal of access may indicate poor management and lack of respect for guests.
Service
9
While the service was seen as discriminatory, interactions at the front desk typically follow standard hotel procedures.
Location
8.54
No specific location sentiment mentioned; assumed average for hotel category.
Room Quality
8.49
Not mentioned; assumed standard quality for this hotel tier.
Amenities
8.52
Not mentioned; assumed standard quality for this hotel tier.
Value for Money
8.98
Not mentioned; assumed good value for this hotel tier.
Food and Beverage
8.53
Not mentioned; assumed standard quality for this hotel tier.
Overall Experience
7.5
Overall experience impacted by discrimination; suggests a poor hospitality approach.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 16:43

Property Description

Luxurious Accommodation
Experience comfort and style in our air-conditioned rooms with modern amenities.

Convenient Services
Enjoy our attentive room service and 24-hour front desk for all your needs.

Family-Friendly Environment
Relax in our family rooms and make lasting memories with your loved ones.

Book now to enjoy a delightful stay at Townhouse Rosedale formerly Reliance Guest House in Pānchuria!

Check-in and check-out hours:

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.2
Based on 18 reviews
Cleanliness: 6.03
Service: 9
Location: 8.54
Room Quality: 8.49
Amenities: 8.52
Value for Money: 8.98
Food and Beverage: 8.53
Overall Experience: 7.5
A
Ayindrila • family_with_children • in
1
2026-03-15 • via Nuitee
A
Abhishek • family_with_children • in
7
Decent stay
Pros:

Staff was helpful.

Cons:

Some moulds were present. Require better upkeep of property.

2026-03-10 • via Nuitee
D
Devika • solo_traveller • in
9
2026-02-27 • via Nuitee
• solo_traveller • es
1
Cons:

After the front desk staff made a photocopy of my passport, I was refused access to the property despite having a reservation through booking.com. The staff explained to me this was because I was a "foreigner." Disgusting discrimination. I recommend spending your money elsewhere.

2025-09-12 • via Nuitee
T
Tarique • solo_traveller • in
10
2025-08-29 • via Nuitee
A
Anamika • extended_group • in
10
2025-08-26 • via Nuitee
S
Sourav • young couple • in
10
Exceptional
2025-05-08 • via Nuitee
S
Sourav • solo traveller • in
10
Exceptional
2025-05-08 • via Nuitee
J
Joydeep • young couple • in
10
Exceptional
2025-05-01 • via Nuitee
S
Shivam • young couple • in
10
Exceptional
2025-04-28 • via Nuitee
A
Ashutosh • young couple • in
10
It was amazing stay
Pros:

The location is good and staffs are friendly

2025-04-22 • via Nuitee
A
Ashutosh • group • in
10
Exceptional
Pros:

The property is clean

2025-04-22 • via Nuitee
S
Shlok • review category business travellers • in
8
Very good
2025-04-06 • via Nuitee
K
Kumar • young couple • in
7
Good
2025-03-11 • via Nuitee
D
Debarati • family with young children • in
1
Bad
Pros:

Nothing

Cons:

My booking, though confirmed by Booking.com, was not recorded by the property. I wasn't allowed to stay. I haven't received the refund of 50% advance payment either.

2025-02-25 • via Nuitee
S
Shreyas • review category business travellers • in
7
Good
2025-02-07 • via Nuitee
S
Sourav • young couple • in
9
Superb
2024-11-11 • via Nuitee
R
Rout • young couple • in
9
Good
Pros:

every system is good for all .

Cons:

No

2024-10-02 • via Nuitee
M
Mrinmoy • review category business travellers • in
8
Very good
Pros:

Staff behavior, room size, balcony, food at service

Cons:

The curtains were stained, insects & ants skmetkme in room. Need better cleaning & sanitation.
No cloth hangers & wardrobe had to be clean which was not.

2024-09-04 • via Nuitee
J
Jayanta • review category business travellers • gb
8
New Property with good facility Value for money
Pros:

Rooms and Facility

Cons:

Location is bit inside from main load....around 700m

2024-08-11 • via Nuitee