First Residence Hotel Kemaman

Hotels
6.8 (113 reviews)
119, Jalan Sulaimani , Cukai , my

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Facilities

Air conditioning
Room service
Family rooms
Non-smoking throughout
Front desk (limited hours)
Free wired internet
Internet access
Covered parking

Review Highlights

Pros:
Good location
Helpful staff
Cons:
Cleanliness issues
Odor in rooms

Categories

Cleanliness
5.18
Several reviews indicate cleanliness issues, including stained towels and odor.
Service
7.65
Positively mentioned staff responsiveness and assistance.
Location
8.69
Multiple reviews praise the convenience of the hotel's location.
Room Quality
6.14
Comments about room odors and maintenance issues reflect room quality concerns.
Amenities
6.67
Basic amenities mentioned, with some shortcomings like broken fixtures.
Value for Money
6.13
Value perception affected by cleanliness and room comfort.
Food and Beverage
6.98
Minimal commentary on food and beverage, assumed average.
Overall Experience
6.95
General satisfaction mixed with significant concerns noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 13:41

Property Description

Convenient Location
Located in Cukai, our hotel is situated within 16 km of Cherating Turtle Santuary and offers easy access to Natural Batik Factory.

Comfortable Accommodation
At First Residence Hotel Kemaman, guests can enjoy a comfortable stay in our 3-star rooms with amenities like room service and free WiFi.

Exceptional Service
Our hotel provides a 24-hour front desk for your convenience and ensures a pleasant stay with a non-smoking environment.

Book your stay at First Residence Hotel Kemaman for a relaxing and convenient experience in Cukai.

Important information:

This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

6.8
Based on 113 reviews
Cleanliness: 5.18
Service: 7.65
Location: 8.69
Room Quality: 6.14
Amenities: 6.67
Value for Money: 6.13
Food and Beverage: 6.98
Overall Experience: 6.95
N
Nurul Liana • couple • my
8
Pros:

city center

Cons:

furniture quite old

2026-01-28 • via Nuitee
N
Nur Farahin • couple • my
10
Boleh repeat & selesa
Pros:

Bilik besar & toilet pun besar. Paling penting ada lif. Reception pun ada je 24h.

Walking distance dengan banyak kedai macam kopi hai peng, restoran ayam gepuk, PFC chicken. Sebaris hotel pun ada watsons, alpro pharmacy & 7eleven. Depan hotel ada petron.

Parking pula kadang² ada je depan hotel. Kalau takde, memang ada tempat parking luas di area bersebelahan bangunan hotel. Kalau nak senang download apps KPark siap² untuk bayar parking sebab parking tu public parking, bukan dedicated untuk customer hotel je.

Water pressure sangat kuat, best shower. Water heater pun berfungsi dengan baik. Harga juga dikira berpatutan untuk bilik yang luas.

Lokasi sangat strategic, dekat dengan kebanyakan kedai² yang menarik seperti Kedai Kopi Klasik, Garage Kopi, kedai buah-buahan kerana dalam 5 - 8 minit sahaja kalau drive. Overall boleh repeat.

Cons:

Kalau tengok komen lain ada bau hapak. Tapi saya pergi bau hapak tu mungkin ada tapi tak perasan sangat. Mungkin sebab hotel fully carpet. Tapi tak mengganggu pun baunya, kalau ada.pun mungkin certain tempat atau level lain kot. Cuma ada bau asap di koridor, mungkin sebab kurang ventilation. Oh ya and dalam bilik tu mungkin boleh tambah satu lagi lampu supaya lebih cerah, sebab area tilam (di tengah bilik) tiada lampu.

2026-01-22 • via Nuitee
K
Khadijah • family_with_children • my
8
Good vacation wt cheap price
2026-01-19 • via Nuitee
A
Amy • couple • my
4
The odor was the uncomfortable but I just sleep for that price. All the best guys
Pros:

Hotel assistnce good
Hotel bed and pillow good

Cons:

I think hotel management need to get ride the floor carpet
Bad odor due the old carpet i guess

2026-01-19 • via Nuitee
J
Jasni • family_with_children • my
9
2026-01-19 • via Nuitee
M
mohamad • extended_group • my
9
2026-01-19 • via Nuitee
N
Nadia • couple • my
5
Location is good but they really need to maintain at least the basic cleanliness
Pros:

Location

Cons:

Smelly carpet. When we checked in toilet bowl still had some faeces.

2026-01-03 • via Nuitee
A
Ariffin • solo_traveller • my
3
The bad and good
Pros:

The bed is standard and clean.

Cons:

The toilet is smells pungent and the curtains are broken.

2026-01-01 • via Nuitee
A
ANNIS • solo_traveller • my
10
2025-12-23 • via Nuitee
A
amirah • solo_traveller • my
9
2025-12-21 • via Nuitee
L
Luqman • solo_traveller • my
10
2025-12-11 • via Nuitee
M
MOHD IDZUAN NOOR • couple • my
8
2025-12-09 • via Nuitee
A
Ayu • extended_group • id
8
2025-11-27 • via Nuitee
N
Nurin Sahira • extended_group • my
6
The aircond temperature should be adjust colder, we cannot sleep well because room quite hot
Pros:

Near to the city, many restaurants nearby

Cons:

The carpet is so smelly

2025-11-17 • via Nuitee
M
Mohd • solo_traveller • my
9
Pros:

Thier location

2025-11-13 • via Nuitee
F
Fakrul Ariffin • family_with_children • my
8
2025-11-04 • via Nuitee
M
Mohd Azlan • couple • my
10
2025-10-27 • via Nuitee
M
Mohd Musthahfeel • family_with_children • my
7
Overall good experience
Pros:

Bilik family besar san selesa

Cons:

Tandas beebau kuat.

2025-10-21 • via Nuitee
A
Alias • couple • my
8
2025-10-14 • via Nuitee
M
MOHD ZAMILI • solo_traveller • my
7
2025-09-28 • via Nuitee