First Residence Hotel Kemaman

Hotels
6.8 (113 reviews)
119, Jalan Sulaimani , Cukai , my

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Facilities

Air conditioning
Room service
Family rooms
Non-smoking throughout
Front desk (limited hours)
Free wired internet
Internet access
Covered parking

Review Highlights

Pros:
Good location
Helpful staff
Cons:
Cleanliness issues
Odor in rooms

Categories

Cleanliness
5.18
Several reviews indicate cleanliness issues, including stained towels and odor.
Service
7.65
Positively mentioned staff responsiveness and assistance.
Location
8.69
Multiple reviews praise the convenience of the hotel's location.
Room Quality
6.14
Comments about room odors and maintenance issues reflect room quality concerns.
Amenities
6.67
Basic amenities mentioned, with some shortcomings like broken fixtures.
Value for Money
6.13
Value perception affected by cleanliness and room comfort.
Food and Beverage
6.98
Minimal commentary on food and beverage, assumed average.
Overall Experience
6.95
General satisfaction mixed with significant concerns noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 13:41

Property Description

Convenient Location
Located in Cukai, our hotel is situated within 16 km of Cherating Turtle Santuary and offers easy access to Natural Batik Factory.

Comfortable Accommodation
At First Residence Hotel Kemaman, guests can enjoy a comfortable stay in our 3-star rooms with amenities like room service and free WiFi.

Exceptional Service
Our hotel provides a 24-hour front desk for your convenience and ensures a pleasant stay with a non-smoking environment.

Book your stay at First Residence Hotel Kemaman for a relaxing and convenient experience in Cukai.

Important information:

This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

6.8
Based on 113 reviews
Cleanliness: 5.18
Service: 7.65
Location: 8.69
Room Quality: 6.14
Amenities: 6.67
Value for Money: 6.13
Food and Beverage: 6.98
Overall Experience: 6.95
K
Khairul Rozee • extended_group • my
5
Please upgrade cleanliness and facilities
Pros:

Restaurant nearby hotel ( breakfast )

Cons:

Room 220
Toilet door unable to close
Shower bath broken
Towel seems like old/expired

Room 223
Toilet door difficult to pull/push to close
Bowl no shining
Towel seem like old/expired

2026-06-02 • via Nuitee
H
Haslina • solo_traveller • my
5
Pros:

The hotel is near Hai Peng Kopitiam.

Cons:

The carpet is too smelly, I think it needs to be replaced with the new carpet for the whole hotel.

2026-06-02 • via Nuitee
B
ben • extended_group • my
5
2026-06-01 • via Nuitee
D
Dorairaju • family_with_children • my
1
Pros:

Nothing

Cons:

Poor cleaning

2026-06-01 • via Nuitee
A
Anita • solo_traveller • my
4
Cons:

Booked for 3 room but 1 room is not ready, reach at hotel around 3.40 pm...the staff promised room will ready in half an hour unfortunately only get the room around 5.30.....it is north worth it bcoz too long......suppose by the time we check in the room should be ready.....very disappointed.....has paid full but this what we got....

2026-06-01 • via Nuitee
F
Fazlina • solo_traveller • my
8
2026-05-31 • via Nuitee
F
Fizlah • solo_traveller • my
8
2026-05-30 • via Nuitee
N
Nurul Izzah Binti Abd Aziz • solo_traveller • my
4
2026-05-27 • via Nuitee
N
Nadhirah • family_with_children • my
7
KEBERSIHAN BILIK PERLU LEBIH LAGI.KARPET PENUH RAMBUT
2026-05-18 • via Nuitee
A
aimy • solo_traveller • my
10
2026-05-16 • via Nuitee
H
hamidi • solo_traveller • my
6
Pros:

Value for money

2026-05-13 • via Nuitee
M
MUHAMAD • couple • my
9
Pros:

the room spacious, easy access to convenience stores and shops

Cons:

maybe staff have to clean up the wall of the room because a bit dirty with old water marks and dusts with lizard droppings

2026-05-11 • via Nuitee
F
Fuad Asyraf • solo_traveller • my
9
2026-05-09 • via Nuitee
• family_with_children • my
3
Bad experience, will not stay again in this hotel
Pros:

The hotel is in the middle of the town, close to facilities.

Cons:

The hotel is dirty, smelly. The lobby is not well keep.

2026-05-05 • via Nuitee
K
Khairan • couple • my
6
Other than the issues I mentioned earlier, everything else was fine.with the facilities provided,it was worth the money
Pros:

Even though the facilities are a bit old,that’s okay.i only had an issue with the mosquitoes,which were very disturbing.. another problem was that opening the door with the key card was quite troublesome

Cons:

Main issues:
1. Mosquitoes
2. Key card door access

2026-05-04 • via Nuitee
N
Natasha Alina • couple • my
4
Stayed one night at this hotel and had a disappointing experience overall. The first room was in poor condition. there w
2026-05-03 • via Nuitee
H
Husna Humayra • solo_traveller • my
1
2026-05-02 • via Nuitee
M
Md Isa • extended_group • my
7
2026-04-30 • via Nuitee
S
shaari • couple • my
5
2026-04-26 • via Nuitee
Y
ying teng • couple • my
10
2026-04-15 • via Nuitee