CHARME Catania Central Suites

Man hat im Zimmer andere Gäste auf dem Flur und von draußen aus dem Restaurantbetrieb als auch von der Straße hören können.
Die Matratze war leider sehr durchgelegen/gesessen.

Les rideaux ne sont pas occultant. Pas grave au mois de novembre.

Check in was a bit confusing because the keys were just left at the reception without any note or any message about the room or the keys. Would have been better if they at least had our names next to the keys...

Some noise, but not terrible, is located in the piazza, earplugs were helpful. Suggest a kettle available for guests.

La maniglia della porta della camera si staccava.
Poca luce

Unfortunately, our stay was extremely disappointing, and I would not recommend this property based on our experience.

The biggest issue was the parking situation. The property was advertised as offering private parking, but this was absolutely not what we received. Rather than a traditional valet service or secure, accessible private parking, the staff took possession of our vehicle and then held it until we paid an additional fee to have it returned in time for us to get to the airport. Having to essentially pay a ransom to retrieve our own car, particularly when we had a flight to catch, was incredibly stressful and unacceptable. This arrangement was neither transparent nor consistent with what was advertised.

The room was also misrepresented. It was advertised as having one king bed and one twin bed, which was specifically what we were looking for when booking. Instead, we were given a room with a double bed and a pull-out sofa. Had we known this was the actual sleeping arrangement, we would have booked elsewhere.

To make matters worse, the room itself was uncomfortable. It was loud and excessively hot at night, with very poor airflow, making it difficult to get a comfortable night’s sleep.

Check-in was another frustrating experience. The hotel entrance is tucked behind a restaurant patio on a busy street, making it extremely difficult to identify and locate upon arrival. Once there, the individuals assisting with check-in spoke only Italian, which made an already confusing process even more difficult for international guests.

Between the misleading parking advertisement, inaccurate room description, uncomfortable sleeping conditions, and confusing check-in process, this stay fell well below expectations. Most concerning was the parking situation, which created unnecessary stress before an early flight. Guests deserve transparency about what they’re booking and should never have to struggle to retrieve their own vehicle.

The gentleman checking us in was almost hostile towards us, which was quite surprising

It will be great if the hotel can make more signs indicating its location/door. The floor in the room gets too slippery when it's wet. It will be great if they can provide some anti-slippery mats instead of towels only.

Es gab einfach gar nichts, was mir nicht gefallen hat.

The only small downside was that our room looked a bit different in person compared to the online photos. That aside, it’s a stylish place in a prime spot, and we enjoyed our time here!