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Facilities
Property facilities
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Offsite parking discounted rates available
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Guest education on local ecosystems and culture
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Restaurant
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Terrace
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Safety deposit box
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Tour desk
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Ironing service
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Car hire
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Massage services
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Non-smoking throughout
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Private check-in/check-out
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Shuttle service (additional charge)
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Concierge service
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Adult only
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Outdoor furniture
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Coffee Shop on site
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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CCTV outside property
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Access to health care professionals
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Thermometers for guests provided by property
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Pub crawls
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Television in common areas
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Free wired internet
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Scuba diving on site
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Snorkeling on site
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Free pool cabanas
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Pool sun loungers
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Offsite parking discounted rates available
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Internet access
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Housekeeping on request
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Wine release events
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Pool waterfall
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Exercise/lap pool
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Japanese garden
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Covered parking
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Swimming nearby
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Bicycle-friendly property
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Charcoal grill
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Rooftop garden
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Guest education on local ecosystems and culture
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Accessible shuttle
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No accessible shuttle
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Accessible train station shuttle
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No accessible train station shuttle
Review Highlights
Categories
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Property Description
Luxurious Accommodation
Indulge in 5-star luxury at Rubi Tulum with air-conditioned rooms featuring top-notch amenities like a coffee machine, flat-screen TV, and private bathroom. Some rooms even boast balconies and pool views, ensuring a truly lavish stay.
Relaxing Outdoor Spaces
Unwind in style at the outdoor swimming pool or take a leisurely stroll through the lush garden. Enjoy a delicious meal at the on-site restaurant or sip on refreshing drinks at the bar, making your stay at Rubi Tulum a memorable experience.
Convenient Services
Benefit from complimentary WiFi, airport transfers, and the option of a car rental service, adding ease and comfort to your travel plans. With Tulum's popular attractions just a short distance away, Rubi Tulum is the perfect choice for your next getaway.
Please inform Rubi Tulum in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Location
Guest Reviews
Interior and the view into jungle
Far from the downtown or a beach. Restaurant works only tik 16:00pm from 8:30am
The hospitality is amazing.
Restaurant/Bar closed too early.
The setup and ambience were great.
The location is good too as it is near to beach via car.
Every detail in room was pretty good.
The private pool adds to the charm.
The shower and bath tub in room make it a bit difficult.
Water goes on floor and some mats need to be kept to keep the room dry.
This place was amazing!! We absolutely loved it!
A beautiful, low-key relaxation vibe
Abysmal surrounding roads/streets. Property bikes were poor quality and not enough to go around. The on-site restaurant closes at 3:30. plunge pool is shin-level, more like a toe-dipping pool.
Nothing because we refuse to stay :(
The front desk guy was extremely rude and full of lies. He urged us on WhatsApp to pay online in advance because they don’t accept credit card and the hotel has no signal. When we arrived he wasn’t able to charge us online, and claimed that “I’m not teaching you how to use your phone”, “This is Booking’s problem, not my problem”, “We are not in New York”. He was condescending to us the whole time while we tried to figure out how to pay through booking. Avoid this place at all cost. Also the location was horrible, the restaurant in the hotel closes at 3pm.
One of the most interesting hotels I’ve ever seen
A bit nothing to do when raining, facilities not usable during that time as well
Beautiful hotel in the jungle, hotel offers bikes to cycle around as it’s quite remote which was a nice touch. On site restaurant where we ate breakfast. Beautiful rooms which were very well equipped. Kind staff also
Be aware of the location when booking, taxi to central Tulum is about 400-500 MXN, or a bit more expensive down to the beach. But it was exactly what we were looking for
Property was beautifully done with a great variety of spaces and pools and sitting areas and nice dining facilities.
Roads to property were absolutely terrible, dirt with big potholes and difficult to traverse. It took about 10 minutes just to get off those roads onto paved roads to have good access to the town.
In addition the shower was over the bathtub with no enclosure and water splashed all over the floor and was very uncomfortable. The sink was fed by a concrete trough that also caused water to splash all over you and the floor as you were using the sink.
The condition of the roads around the property is absolutely abysmal. The roads are absolutely broken and there is construction going on almost all throughout the day. The fact that the location is away from the city center and in the middle of dense greenery / jungle makes it even worse, because you have no way of navigating safely to the city center without calling a taxi. Even driving a rental car is dangerous because there are potholes, jagged rocks, broken down trees everywhere. The location alone makes this place not worth it one bit.
Amazing concept for a hotel. Loved the nest for the morning sun. Every detail thought about including bug spray which was definitely needed!
A very bumpy road to get there. Staff were friendly enough, but challenged us at the pool as if we weren’t staying there.
Infrastructure, pools
Location
The pool is nice and the smaller heated pool was great to chill in. The rooms are spacious and the one dish we managed to order at the bar was nice. Marco was very accommodating.
The open shower with no curtains made a mess all the time and half the room felt like a swamp. The bar had unclear opening times depending on whom you asked. The staff at the reception didn’t make any extra effort.
Comfortable, beautiful design.
The road to the hotel, not paved.
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