Neuchâtel City Hôtel - Self Check-In

Hotels
7 (3624 reviews)
15 Avenue de la Gare , Neuchâtel , CH

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Heating
Pets allowed
Lift / Elevator
Express check-in/check-out
Non-smoking throughout
Designated smoking area
Staff adhere to local safety protocols
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Spacious rooms
Cons:
Cleanliness issues
Outdated amenities
Food quality concerns

Categories

Cleanliness
5.33
Multiple reviews indicate cleanliness issues, particularly in the bathrooms and rooms.
Service
8.3
Generally positive comments on staff friendliness and service.
Location
8.84
Praise for the hotel's convenient location near the city and transport.
Room Quality
6.79
Some reviews mention outdated rooms and discomfort with mattresses.
Amenities
6.32
Concern over lack of basic amenities and issues with breakfast offerings.
Value for Money
7.28
Mixed sentiment on pricing versus quality, with some finding it too expensive for what is offered.
Food and Beverage
5.83
Repeated complaints about the quality and value of breakfast.
Overall Experience
7.3
Overall mixed experience, not highly favored but not entirely negative.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 23:49

Property Description

Central Location in Neuchâtel
Located just 20 km from the International Watch and Clock Museum, Neuchâtel City Hôtel offers a convenient stay with easy access to nearby attractions.

Comfortable Rooms with Modern Amenities
Each room at the hotel is thoughtfully designed with a wardrobe, private bathroom, and some even feature balconies with city views. Enjoy entertainment with flat-screen TVs and stay productive with a dedicated work desk.

Delightful Dining and Multilingual Service
Start your day with a delicious buffet breakfast and unwind at the on-site restaurant and bar. The 24-hour front desk staff fluent in German, English, Spanish, and French ensures a warm welcome for guests.

Experience the charm of Neuchâtel City Hôtel - book your stay now for a memorable visit.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

7
Based on 3624 reviews
Cleanliness: 5.33
Service: 8.3
Location: 8.84
Room Quality: 6.79
Amenities: 6.32
Value for Money: 7.28
Food and Beverage: 5.83
Overall Experience: 7.3
G
Gian • solo_traveller • ch
7
2026-09-19 • via Nuitee
R
Rita • solo_traveller • ch
2
The worst stay ever. They can't have made the bed without noticing that it was completely broken.
Pros:

the location

Cons:

The bed was totally broken!!!!!!! It is unbelievable, it is shameful to rent a room where you have to put the mattress on the floor if you want to sleep. I have a picture and can prove that the net supporting the bed was completely missing, right in the middle and on at least 60 cm. I wrote to the hotel, the next day, requiring a refund. They had the cheek to answer that they were sorry but I was supposed to call a number (they have non staff on site) and complain at 11pm. It was too late, I needed to sleep, coz I woke up at 5.50 am, the next morning. I coudn't wait until they come and brought a new bed!

2026-09-19 • via Nuitee
E
emmanuelle audrey • solo_traveller • ch
10
2026-09-19 • via Nuitee
J
Justine • couple • ch
7
2026-09-18 • via Nuitee
Z
Zingg • solo_traveller • ch
9
Pros:

Das Check in und Check out sind sehr gut geführt.
Die Empfangshalle ist sehr geräumig und farblich gut a gestimmt.

Cons:

Die Lärmdämmung der Fenster zur Strasse hin ist ungenügend.

2026-09-18 • via Nuitee
M
Marie • couple • fr
8
2026-09-18 • via Nuitee
J
Johann • solo_traveller • ch
7
2026-09-18 • via Nuitee
P
Predine • solo_traveller • fr
7
Top
Pros:

Cool

Cons:

Rien

2026-09-18 • via Nuitee
M
Michael • extended_group • ch
8
Emplacements pratique et bon rapport qualité prix
Pros:

L emplacement et le confort

Cons:

Le self checking pas terrible à 19 personnes et la propreté des chambres

2026-09-17 • via Nuitee
V
Valerie • solo_traveller • fr
7
2026-09-17 • via Nuitee
M
Markus • solo_traveller • ch
6
Für 1 Nacht ok
Pros:

Lage

Cons:

Kein Frühstücksangwbot
Strassenlärm. Schlechte Fenster

2026-09-17 • via Nuitee
A
Anne • family_with_children • fr
3
Nous sommes partis une journée plus tôt que prévu
Pros:

Rien

Cons:

Tout (pas propre, lit et oreiller inconfortable, la chambre ne correspond pas aux photos, on entend tout (pas d’isolation))

2026-09-17 • via Nuitee
C
Campenhausen • solo_traveller • de
8
Pros:

Gut

Cons:

Nichts

2026-09-17 • via Nuitee
S
Sara • family_with_children • fr
3
2026-09-16 • via Nuitee
B
Baptiste • solo_traveller • ch
3
Cons:

La chambre était sale, il y’avait des poils de personnes dans le bidet, la douche et sur le sol de la salle de bain

2026-09-16 • via Nuitee
I
Isabelle • couple • fr
8
2026-09-16 • via Nuitee
O
Orla • couple • gb
3
Very poor, noisy at night, low hygiene and lack of staff help.
Pros:

The view from the room and size of the room were great. It was easily accessible from the town centre and staff were helpful via email. The town was beautiful and we really enjoyed Neuchâtel as a destination.

Cons:

The cleanliness of the room was poor. We stayed for 5 days and didn’t receive any new towels, toilet roll, bedding or any room supplies or house keeping. The insects were an issue for us (mosquitoes / wasps / flys) and the bedding wasn’t clean. It was difficult to communicate with other staff and those I did speak with over email were helpful but I didn’t see any staff during my entire stay. There was no fridge inside the room, no kettle or bathroom supplies. Also no air conditioning or alternative fan option despite our room being 25 degrees at night. The only vending machine was out of order meaning it was impossible to get food or drinks especially unless we went out. The finishings like paint were very chipped and not like the pictures. There was also a lot of loud noise at night we had to purchase earplugs to be able to sleep which was very inconvenient as we were working and needed sleep. The noise from the road was constant and extremely loud and we were not told about this prior to our stay.

2026-09-16 • via Nuitee
K
Kathrin • family_with_children • ch
2
Kaputtes Bett, schlafen auf dem Boden
Cons:

Wir haben ein 3-Bett Zimmer reserviert, aber nur ein 2-Bett Zimmer erhalten. Bei einem der Betten war der Lattenrost gebrochen uns es fehlten einige Holzlatten. Wir musstem die Matratze auf den Boden legen zum schlafen. Wir kamen spät im Hotel an. Da es ein Self-Check-in Hotel ist, gab es kein Personal vor Ort. Einen Rabatt wollte das Hotel uns danach auch nicht geben.

2026-09-16 • via Nuitee
L
Laura • solo_traveller • ch
5
Ok pour un dépannage
Pros:

Facilité du Check in

Cons:

Pas de frigo

2026-09-16 • via Nuitee
M
Markus • solo_traveller • ch
10
2026-09-15 • via Nuitee