FAYA Hotel

Hotels
7.8 (191 reviews)
Boulevard de L'Unite Place de la Douche, Akwa , Douala , cm

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Facilities

Free beach shuttle
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Lift / Elevator
See all facilities

Review Highlights

Pros:
Good staff service
Clean linens and room
Cons:
Unsafe location
Cleanliness issues in some areas

Categories

Cleanliness
7.38
Mixed feelings; some rooms were clean while others had issues with dampness and smell.
Service
8.85
The staff were polite, helpful, and attentive, with several mentions of positive experiences.
Location
6.89
The location is considered unsafe and noisy by multiple reviewers, impacting the overall rating.
Room Quality
7.34
Rooms described as old with outdated furniture and inconsistent comfort levels.
Amenities
8.37
Amenities were generally adequate for short stays, though some areas like the pool had cleanliness issues.
Value for Money
8.33
Value perception varies depending on meal costs which some found high.
Food and Beverage
7.88
Feedback on food options was mixed; high meal costs pushed some to eat outside.
Overall Experience
7.35
General satisfaction, but several serious concerns noted regarding cleanliness and safety.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 03:01

Property Description

Luxurious Accommodation with Top-Notch Amenities

State-of-the-Art Facilities: FAYA Hotel boasts a fitness center, indoor pool, and free shuttle service, ensuring a comfortable and convenient stay for all guests.

Gastronomic Delights: Indulge in a culinary journey at the hotel's restaurant and bar, offering a variety of delectable dishes and refreshing beverages.

City Views and Entertainment: Relax in air-conditioned rooms with private balconies overlooking the city, enjoy free WiFi and flat-screen TVs, and unwind with a game of billiards on-site.

Experience the epitome of luxury and convenience at FAYA Hotel. Book now for an unforgettable stay!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

7.8
Based on 191 reviews
Cleanliness: 7.38
Service: 8.85
Location: 6.89
Room Quality: 7.34
Amenities: 8.37
Value for Money: 8.33
Food and Beverage: 7.88
Overall Experience: 7.35
E
Epoupa • solo_traveller • cm
5
Des améliorations sont nécessaires dans cet hôtel.
Pros:

C’est toujours un immense bonheur de retrouver Carole à la réception. Son sourire et sa chaleur humaine font toute la différence ; elle a toujours le mot juste et la petite attention nécessaire pour vous redonner de l'énergie. Je dois avouer que si je suis fidèle à cet établissement depuis quatre ans, c’est en grande partie grâce à son professionnalisme. Du chauffeur de la navette qui m'a accueilli à l’aéroport jusqu'à l’équipe de réception, tout le monde est formidable. On n’a qu’une envie : prolonger le séjour.

Cons:

Fidèle à cet établissement depuis quatre ans pour mes déplacements professionnels, je m’y sens presque comme chez moi. C’est cette habitude et mon attachement à l’hôtel qui m’ont poussé à le recommander à des proches, lesquels ont malheureusement été déçus par le manque de propreté.

Après un séjour de quatre nuits, je partage désormais leur constat : l’état de la chambre et de la salle de bain laisse planer un doute sur la qualité du ménage (tâches et saletés au sol). Par ailleurs, le linge de chambre — serviettes rêches et draps ternis par l’usure — n'est plus à la hauteur du standing de votre hôtel. C'est regrettable pour un lieu que j'apprécie autant.

2026-03-27 • via Nuitee
E
Epoupa • solo_traveller • cm
5
Acceuil très chaleureux. Qualité et couleur du linge,propreté douche ,chambre à revoir sérieusement
2026-03-26 • via Nuitee
V
Vanessa Ivick • couple • es
8
Satisfecha
Pros:

La acogida

Cons:

Los baños un poco viejos y se pasaba mucho calor dentro

2026-03-16 • via Nuitee
V
Vanessa Ivick • couple • es
7
2026-03-13 • via Nuitee
A
andresse • couple • fr
10
Pros:

Le personnel ultra professionnel, de l’aéroport à l’hôtel j’ai été satisfait de bout en bout.
Mise à dispo du van
Surclassement
Tout était au rdv.
Merci beaucoup, j’ai passé un bon séjour

2026-03-09 • via Nuitee
B
Beatrice Josianne • couple • no
8
Pros:

Rooftop swimming pool was excellent.
Beds are comfortable and spacious. Nice rooms.
The staff were so nice and helpful. I give them 10/10
I recommend

Cons:

But the toilets are not smelling good at all at that Rooftop.

2026-03-06 • via Nuitee
F
fs • solo_traveller • at
9
2026-03-03 • via Nuitee
P
Philippe Landry • couple • za
10
Pros:

Great place in a great location.

2026-03-02 • via Nuitee
A
Alex • solo_traveller • cm
5
Pros:

Le check-in rapide et l'attitude d'écoute du manager vis-à-vis des critiques. En fait, ma perception générale a évolué de "pitoyable" au terme de mon premier jour de séjour, à "peut mieux faire" le jour de mon départ

Cons:

1-exiguité de la chambre
2-faible pression d'eau dans les toilettes
3-la piètre qualité des finitions dans les toilettes
4- mauvaise insonorisation (réveillé la première nuit par l'appel du muezzin à 5h!!! 😡😡)
5- difficulté d'accès à la salle de sport le 1e jour)
6- valet dysfonctionnel sur les portes
7-mauvaise programmation des ascenseurs
8-reception régulièrement injoignable
9-Piètre qualité des images tv
10-Inaccessibilité des issues de secours
Il convient de souligner que la grande majorité de ces griefs ont été portés à l'attention du manager de l'établissement qui a pris l'engagement d'apporter le plus d'amélioration possible

2026-02-09 • via Nuitee
D
denis • couple • cm
9
The breakfast was not that good everything for okay
Pros:

Just the location

Cons:

The breakfast

2026-02-09 • via Nuitee
C
chiara • couple • ng
6
My stay was comfortable but it was an unsafe location.
Pros:

The staff were really attentive, super helpful as I wasn’t a French speaker (they did well in terms of communication and organizing transport and most requests we had).

Cons:

The location was terrible.. it is right in the middle of the busiest, most unkept area of town. I think people referred to it as the market/commercial area. The picture of the exterior shown on bookings isn’t a true reflection of what I saw in person( false advertising).

2026-01-30 • via Nuitee
E
erocavalls • couple • es
6
2026-01-29 • via Nuitee
D
Dieuferson • couple • fr
10
2026-01-26 • via Nuitee
G
Georges • solo_traveller • cm
7
Pros:

Chambre et lit confortable, climatisation en très bon état.

Cons:

Meuble vasque de la salle de bain à changer.

2026-01-26 • via Nuitee
I
Innocent Richard • couple • ca
10
Clean and confortable place to stay, professional staff, nice food, excellent swimming pool at 8th floor
Pros:

Cleaness
Services

Cons:

N/a

2026-01-24 • via Nuitee
A
Achu • solo_traveller • cm
10
Cleaniness was extremely good
Pros:

The service here is exceptional 👌 and I love everything about it. True value of money

2026-01-19 • via Nuitee
C
CHEI ALBERT • solo_traveller • cm
8
Everything was good.
Pros:

The meals were tasty

Cons:

Nothing

2026-01-19 • via Nuitee
A
Akoumba • solo_traveller • fr
10
Pros:

Les chambres

2026-01-18 • via Nuitee
N
Nellie • solo_traveller • ae
8
I was pleased
Pros:

I didn't opt for breakfast

Cons:

The wifi

2026-01-10 • via Nuitee
S
Samuel Ayuk • couple • se
10
Pros:

It was beautiful

2026-01-04 • via Nuitee