Club Hotel

Hotels
6.5 (67 reviews)
150 Grey Street , Glen Innes , AU

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Free

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Restaurant
Room service
Heating
Family rooms
Laundry
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Affordable rates
Great food
Cons:
Dirty rooms
Limited amenities
Poor cleanliness

Categories

Cleanliness
3.96
Several reviews indicated rooms were filthy, with dirty facilities.
Service
7.93
Many reviewers praised the friendliness and helpfulness of the staff.
Location
7.97
The hotel has a convenient location in town, appreciated by multiple guests.
Room Quality
4.92
Mixed sentiments, with some rooms described as basic and not well-maintained.
Amenities
5.95
Some amenities were lacking, but basic facilities were available.
Value for Money
7.91
Guests found the pricing to be reasonable for the provided services.
Food and Beverage
6.96
Food was generally well-received, with specific mentions of good meals.
Overall Experience
6.43
Mixed experiences, but some guests would stay again based on value.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-28 18:11

Property Description

Luxurious Accommodation:
Indulge in 4-star comfort at Club Hotel in Glen Innes, boasting a terrace and a bar for a relaxing stay.

Diverse Dining Options:
Savor a culinary journey at the hotel's restaurant, offering a fusion of Italian, Nepalese, and Pizza cuisine with special dietary options available on request.

Family-Friendly Atmosphere:
Enjoy quality time with your loved ones in the hotel's family rooms, designed for your utmost comfort and convenience.

Ready to elevate your travel experience? Book your stay now at Club Hotel in Glen Innes.

Important information:

This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM

Location

Guest Reviews

6.5
Based on 67 reviews
Cleanliness: 3.96
Service: 7.93
Location: 7.97
Room Quality: 4.92
Amenities: 5.95
Value for Money: 7.91
Food and Beverage: 6.96
Overall Experience: 6.43
S
Steve • extended_group • au
10
Very good , very happy!!
Pros:

Very helpful, polite , could not have been better!’

Cons:

Nothing!

2026-10-15 • via Nuitee
L
Linn Zaw • couple • au
2
Friendly staff and a good location, but the room was too basic for AUD 120 a night.
Pros:

The location is handy, close to the centre of town and nearby restaurants. Staff were helpful, and check-in is flexible because there is no front desk, so you can check in any time the bar is open. Parking is free on the street.

Cons:

There is no heating, and even in spring the room got uncomfortably cold overnight. The mattress was hard, and the old windows let in outside noise. The shared bathroom was just okay, and the hot water was not working in one of the shower stalls in the men’s bathroom, so I had to switch.

2026-10-11 • via Nuitee
W
Wade • extended_group • au
1
Shit.
Pros:

Rooms were disgusting. We packed up and left and found other accommodation for the night. We did not stay in this hotel. Bed sheets were not washed (had been slept in prior) no towels, rooms stunk, beds broken. Stains on pillows and pillow cases.

Cons:

Everything. We found another place to stay. Rooms we’re disgusting.

2026-10-07 • via Nuitee
A
Adam • solo_traveller • au
6
Pros:

Had a great night playing pool and having a couple of drinks with others staying there. There was also a bluetooth speaker so we could listen to whatever music we wanted to

Cons:

The rooms were cold and didn't have any heating. There was plenty of coffee and sugar but no milk

2026-09-10 • via Nuitee
T
Timothy • solo_traveller • au
6
Did the job and on I go
Pros:

Easy to park

Cons:

Bit of a walk to food outlets

2026-09-04 • via Nuitee
J
John • solo_traveller • au
8
2026-05-08 • via Nuitee
M
McGill • solo_traveller • au
4
Pros:

Staff helpful bathrooms clean

Cons:

Access fire alarms disabled light switch broken handle on toilet broken had to bang on door to get released. Food at restaurant inedible.

2026-04-20 • via Nuitee
P
Peter • solo_traveller • au
5
Confusing
Pros:

Didn't stay there. They put me in a motel instead!

2026-04-16 • via Nuitee
P
Patricia • couple • au
4
Find in hard to believe Booking .com has a property like this on its books.
Pros:

Loved the old worldliness. Great location in the location in the centre of beautiful Glen Innes

Cons:

It was crumbling around us. Some parts were clearly unsafe. Not really fit to be open for business. Facilities well below par although it’s clear that renovations are happening

2026-04-11 • via Nuitee
B
Bruce • solo_traveller • au
6
Central accommodation in a pub that would benefit from some TLC.
Pros:

A beautiful old building in the centre of town.

Cons:

It seems a little run down.

2026-04-10 • via Nuitee
W
William • couple • au
2
Over priced
Pros:

Nothing of whole stay

Cons:

*Waited 3/4 hr to check in upon arrival at 2.30pm (check in between 2 -3pm)
*room changed as hotelier/accommodation manager did not know where key was for our room (room was smaller with no a/c, no fan, one towel for two people, which we didn't use as was filthy and purchased our own at local store)
* male bathroom toilets (two) one only had toilet paper. Was not replenished.
* toilets and shower amenities were not clean nor were cleaned/ attentioned or topped up whilst our stay..
* carpet in room designated appeared to have remnants of hair, grass and dried mud embedded within pile. Sorry it was not clean at all.
*No access to verandah as advertised.
* Internal staircase was not lit/ Illuminated for safety of guests or staff. Creates a potential Work health and safety and Occupational health and safety issue of potential injury and fall.
*Rear timber treads on stairs external were rotten and deteriorated. I have been working as a builder and carpenter's trades assistant for some time. Was in very poor condition. And, again not illuminated of an evening.
* raucous behaviours by patrons swearing, yelling and treaatining other patrons in later evenings.
*Other male guests wondering between rooms half naked and no doubt intoxicated whilst myself and my partner, mature female were entering and departing our accommodation.
*apparently appropriate staff were not available when asked to rectify or direct a complaint..

DO NOT RECOMMEND.

2026-03-09 • via Nuitee
J
Joseph • extended_group • au
8
2026-03-08 • via Nuitee
J
Joanna • solo_traveller • au
9
2026-02-27 • via Nuitee
M
MEDWAY • couple • au
9
2026-01-23 • via Nuitee
F
Fiona • solo_traveller • au
8
Faded charm and friendly staff
Pros:

Loved the big old country hotel building. Loved the handy location right in town.

Cons:

Somewhat worn and faded, which has its charm but would not suit a long stay.

2026-01-23 • via Nuitee
J
John • extended_group • au
9
Pros:

Good motorcycle friendly place to stay in Glen Innes

Cons:

Nothing really, Good Lodgings, Good Food, Cold Beer and great staff

2026-01-19 • via Nuitee
S
Shane • extended_group • au
9
Great place to stay when motorcycling around the area
Pros:

Motorcycle friendly and the staff, Leo was a great bar host, the food was excellent, try the Bangers and Mash :0)

Cons:

Nothing

2026-01-19 • via Nuitee
B
Bernard • solo_traveller • au
4
Bed was good , location was good , price was good , no street noise
Pros:

Location

Cons:

Shower floor was dirty ,room heater was of poor quality ,no dinning open , no clear emergency gathering area , missing fire extinguisher from hall .

2026-01-19 • via Nuitee
G
Geoffrey • solo_traveller • au
7
2026-01-19 • via Nuitee
S
Scott • solo_traveller • au
4
Pros:

Carpet throughout

Cons:

Staff.building falling apart literally.

2026-01-18 • via Nuitee