Natz Hotel

Hotels
7.4 (222 reviews)
CALLE PLAYA SUR, ISLA DE FLORES CALLE PLAYA SUR, ISLA DE FLORES , Flores , gt

Facilities

Non-smoking rooms
Terrace
Family rooms
Pets allowed
BBQ facilities
Luggage storage
Express check-in/check-out
Fax/photocopying
Tour desk
Currency exchange
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Cleanliness issues
Uncomfortable beds

Categories

Cleanliness
5.9
Several reviews mention cleanliness issues such as hairs, ants, and general uncleanliness.
Service
8.4
Positive sentiments about staff friendliness and helpfulness were noted, such as assistance with transfers.
Location
8.9
The location was generally praised for its proximity to necessary sites and transport.
Room Quality
6.4
Mixed feedback: some found rooms comfortable while others raised concerns about bed quality and maintenance.
Amenities
6.9
Amenities were limited, but basic comforts like A/C were mentioned.
Value for Money
7.4
Concerns about pricing relative to quality were expressed, affecting perceived value.
Food and Beverage
7.4
No direct mentions of food services, but one review noted nearby options for breakfast.
Overall Experience
7.9
The overall experience was a mix of highs and lows, given both praise for location and staff alongside cleanliness concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 08:04

Property Description

Luxurious Accommodation
Natz Hotel offers a luxurious stay in Flores with well-equipped rooms featuring private bathrooms and cozy bed linen.

Concierge Service and Terrace
Enjoy personalized assistance with a concierge service and relax on the charming terrace overlooking the city at Natz Hotel.

Pet-Friendly and Free WiFi
Bring your furry friends along to this pet-friendly hotel and stay connected with complimentary high-speed WiFi throughout the property.

Experience comfort and convenience at Natz Hotel. Book your stay now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 10:30 AM

Location

Guest Reviews

7.4
Based on 222 reviews
Cleanliness: 5.9
Service: 8.4
Location: 8.9
Room Quality: 6.4
Amenities: 6.9
Value for Money: 7.4
Food and Beverage: 7.4
Overall Experience: 7.9
C
c345948c64dc737de092fcf1b464963c solo_traveller kr
10
2026-04-18 via Nuitee
8
8c0769776ffe732a137b5f0d237c0695 solo_traveller au
7
Pros:

Good location, friendly staff

Cons:

Very hot in the rooms, you get a fan but it’s not mounted to the wall so you have to get a bit creative to ensure you get some air in you.

2026-04-17 via Nuitee
D
d4060d980eea71a663b92244acfdb40f extended_group uy
6
Pros:

La ubicacion y el personal amable

Cons:

el agua caliente no existe

2026-04-14 via Nuitee
5
588c63ed25d8733b72e52cc429013bce solo_traveller mx
9
Ubicación perfecta
Pros:

La ubicación frente al lago y a unos pasos del letrero de Petén ya qué de ahí salen la mayoría de tours. Puedes ver el atardecer o amanecer en el lago solo cruzando la calle. Qué pudiera dejar maletas en resguardo mientras hacia check inn.

Cons:

El agua de la bañera no salía caliente pero estaba bien. Si regresaría.

2026-04-14 via Nuitee
6
63a406dd828473c3d94e8b0642780b7e solo_traveller bz
8
Bonito
Pros:

I loved it was at the entrance of the island where majority of the restaurant and live is. The front desk and cleaners were so kind with us. I dont know why some people complain about the noise. I didnt heard any noise, yes just the sound of the vehicles passing but thats normal. I do recommend it. Good for travellers who want just the basic for thier stay. The shuttles to tikal are on the other building side to side of the hotel

Cons:

Just a little paint touch up to the cieling of the room we got.

2026-04-13 via Nuitee
2
2345075f27b572dda7f03e56fff8a25f extended_group bz
7
2026-04-13 via Nuitee
J
Jerome solo_traveller be
9
Super hostel je recommande !
Pros:

Excellent accueil. Le personnel est vraiment très gentil.
Check in rapide, chambre spacieuse et propre. Ventilateur et petit bureau. Douche (eau froide) avec WC.
Papier toilette, excellent wifi, possibilité de faire une lessive sur place pour 50Qtz.
Excellent rapport qualité prix (13eur/nuit) sur booking en chambre individuel. La chambre 12 est parfaite car loin de la route et au calme. Chambre nettoyée tous les jours ! Nuitées calme !
Très très bien situé, juste à côté du départ des bus le matin.

Cons:

Une nuit sur trois où il y a eu du bruit par 3 individus. L'hôtel a immédiatement réagi et les individus ont quitté les lieux. Très appréciable. Sinon nuitées très calme !

2026-04-11 via Nuitee
C
Clara extended_group es
9
Pros:

Todo súper! El personal nos atendió súper bien y nos ayudó a movernos por Flores.

2026-04-08 via Nuitee
W
Willem Frederik extended_group nl
9
Pros:

Top Locatie
net over de brug op het eiland,
Naast de parkeerplaats vanwaar alle terminals/ minivans etc vetrekken
Dus je hoeft nooit ver met je tas te zeulen

Cons:

niet echt een gezellige samenkomst ruimte

2026-04-08 via Nuitee
E
Esteban D Nicaragua solo_traveller ni
10
Pros:

Amabilidad

2026-04-08 via Nuitee
Y
Yuta couple jp
7
Pros:

バス降り場から50mほどの好立地
エアコンはよく効いた

Cons:

シャワーが水のみでお湯が出ない

2026-04-05 via Nuitee
G
Ghazaleh solo_traveller us
1
Friendly staff, but very poor cleanliness and not worth the stay.
Pros:

The staff were kind and friendly, and the location was convenient.

Cons:

The place was very dirty overall. The room was overcrowded and not as described — it was supposed to be a 4-bed dorm, but more people were staying in a very small space. There was a strong unpleasant smell in the room. The sheets and blankets looked worn out and unclean, so I didn’t feel comfortable using them. The bathroom was in very poor condition — extremely dirty, no toilet paper, no soap, and the trash was full. Overall, the hygiene and cleanliness were very disappointing.

2026-04-04 via Nuitee
N
Natalie couple gb
8
Pros:

Lovely staff, great beds, perfect location. They also gave us access to the kitchen which was great

Cons:

WiFi was poor

2026-04-04 via Nuitee
S
Samy solo_traveller br
8
Pros:

Cheguei de madrugada, mesmo o check-in não sendo 24hs deram um jeito para eu poder entrar

Cons:

Como cheguei de madrugada não tinha o lençol pra se cobrir e o chuveiro não esquentava

2026-04-03 via Nuitee
E
Edgar Obregon Morales couple gt
8
Genial ubicacion y estancias cortas
Pros:

Excelente ubicación y relación calidad-precio.

Cons:

La verdad que todo muy bien, hubiera estado bien tener calentador.

2026-04-03 via Nuitee
J
jairo andres couple co
7
Pros:

La ubicación

Cons:

Se escucha mucho ruido hacia el pasillo y el aire acondicionado hace mucho ruido, falto tv en el cuarto

2026-04-02 via Nuitee
S
Sandra solo_traveller de
7
2026-04-02 via Nuitee
B
Ballesteros couple co
8
2026-04-01 via Nuitee
C
Chaves extended_group cr
10
2026-03-31 via Nuitee
V
Vallier solo_traveller fr
7
2026-03-31 via Nuitee