Stonetown View Hotel

Hotels
Malindi Street Opposite Cinema Afrique , Zanzibar City , tz

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Children allowed

Facilities

Guest education on local ecosystems and culture
Non-smoking rooms
Air conditioning
Restaurant
Family rooms
Luggage storage
Safety deposit box
Tour desk
Ironing service
Car hire
See all facilities

Review Highlights

Pros:
Polite, hospitable and helpful staff (several mentions, including named staff)
Good, central location near the souk; convenient for transit
Low/unbeatable price for a budget stay
Cons:
Very poor cleanliness: dirty toilets, stained sheets, mold, bad smells
Room quality issues: AC/dripping, bulbs/fridges not working, dark or decrepit rooms
Amenity failures: no towels/toiletries, intermittent/no electricity, poor Wi‑Fi
Service breakdowns: missing breakfast staff, booking/payment issues and delayed/no refunds
Pest concerns (rats) and need for rodent control

Categories

Cleanliness
1
Multiple reviews describe bathrooms and toilets as dirty, sheets stained, mold in bathrooms, unpleasant smells and general lack of cleanliness throughout rooms.
Service
1
Several guests praise staff as very polite, hospitable and helpful (named staff like Farida highlighted); staff went above and beyond for some guests, though there are isolated reports of poor support during incidents.
Location
1
Repeated positive mentions: great location near the souk, convenient for transit and well situated — many guests explicitly note the location as a strong point.
Room Quality
1
Rooms reported as stinky, decrepit or not as booked; AC issues, dripping, broken bulbs, fridges not working, dark rooms and mismatched bedding configurations noted.
Amenities
1
Frequent complaints about lack or failure of amenities: no towels or toiletries, intermittent or no electricity, poor/no Wi‑Fi at night, lack of proper AC/fans, and reports of rodent problems.
Value for Money
1
Some guests call the price unbeatable for a basic place to sleep and praise the location/price trade-off; others feel overcharged for the poor conditions — overall mixed-to-positive on value.
Food and Beverage
1
Breakfast service failures noted (staff absent during breakfast hours, guests missing included breakfasts) and inconsistent food service; complimentary breakfast offered but not reliably delivered.
Overall Experience
1
Overall impressions are mixed to negative due to cleanliness, room quality and amenity failures, but strong positive impressions of staff and good location lift the overall sentiment slightly.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-04-13 14:02

Property Description

Luxurious Accommodation
Stonetown View Inn in Malindi, Stone Town offers a comfortable stay with free WiFi, air conditioning, and flat-screen TVs in every room. Enjoy the convenience of a private bathroom with a hot shower and additional amenities like a ceiling fan and mosquito net.

Scenic Rooftop Dining
Indulge in delicious meals at the hotel's rooftop restaurant while taking in breathtaking views of the surroundings. The perfect setting for a memorable dining experience during your stay.

Convenient Services
Benefit from 24-hour front desk assistance and car hire services available at the property. Explore nearby attractions easily with the Ferry Tickets Sales Office just 100 meters away. Book your stay at Stonetown View Inn for a perfect getaway experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and charges may be applicable.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

Cleanliness: 1
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
K
Kristoffer Folke • couple • dk
10
2026-04-25 • via Nuitee
M
Manyane • solo_traveller • za
3
Cons:

The pictures on booking.com are far from the reality of the hotels current state & are definitely miss leading.

2026-04-21 • via Nuitee
A
Amy • solo_traveller • tz
4
I managed but won’t stay there again. No water was really unacceptable.
Pros:

The location was good and easy to find.

Cons:

There was no water for almost the entire time and there was no breakfast available, as advertised.

2026-04-19 • via Nuitee
R
Rama • couple • ke
8
2026-02-22 • via Nuitee
C
carole • family_with_children • fr
9
2026-02-22 • via Nuitee
M
Mohamed KAROSSI • couple • km
10
2026-02-12 • via Nuitee
K
Kristin • solo_traveller • us
8
2026-02-11 • via Nuitee
B
Bonnie-Jo • solo_traveller • ca
5
Perfect for people as a “hit and run” transit hotel.
Pros:

Price, location.

Cons:

No towels, street noise, dark rooms.

2026-02-10 • via Nuitee
M
Moya • couple • es
1
Cons:

Pas d'électricité pendant 3 jours de 4 à l'hôtel
Aucune explication
Chaque jour ils avaient une excuse différente...
Aucune solution proposée
Le jour du départ...bèh...on est parti sans électricité
C'est un problème récurent dans cette hôtel...
Dont Attention...il fait très chaud
Plus de ventilateur ou de climatisation
Plus de wifi
On ne peut pas charger nos appareils
C'est nul

2026-02-10 • via Nuitee
Z
Zheal • family_with_children • tz
5
Pros:

The staff were very polite and hospitable

Cons:

The. Bathroom stinks, most of the time , electric problems, and kitchen can be better kept, rats and rodent repellent control is needed

2026-02-10 • via Nuitee
H
hadia eltom • extended_group • ae
10
2026-02-09 • via Nuitee
C
ChMuh • family_with_children • pk
2
Pros:

We booked 2 Double Bed rooms at Stonetown View Hotel but on arrival we were told that no room is available. So we were asked to move to another hotel names The Island Stonetown Hotel and offered complementary breakfast. The hotel was stinky, fridges not working, AC dripping water, Bulbs not wrking, No Towel or Toiletry. After changing 3 rooms, we had to fit in one double bed and one single bed room. Wifi was not working at nights. We were given breakfast timings from 6-10am, but there was no staff in kitchen even at 7am and we had to leave without breakfast both days..

2026-02-09 • via Nuitee
A
Arturo • couple • it
1
Very negative experience
Pros:

Horrible

Cons:

Dirty, lo light, no water, no support, toilet dirty, sheets dirty

2026-02-08 • via Nuitee
M
Małgorzata • couple • pl
9
2026-01-24 • via Nuitee
J
Jody • couple • za
1
Cons:

I made a booking and money was taken from my account without my permission, even though it stated that payment would only be made at the property. It has been a month and I haven’t received a refund. They are scammers, and I would not recommend this hotel to anyone.

2026-01-19 • via Nuitee
B
Bibi Somoe • solo_traveller • us
10
Great staff. Great location.
Pros:

Great staff. Farida was very hospitable and she went above and beyond to ensure my stay was comfortable.

Cons:

Everything was good

2026-01-19 • via Nuitee
M
Maeva • couple • ae
1
I would not recommend it at all
Pros:

Staff was nice but their booking system was not working so it took some time to find a room.

Cons:

Really dirty, towel where yellow. There was moldy on the whole bathroom. Marks everywhere on the bedroom walls. Not clean at all. I would not recommend it to anyone. Localisation was good.

2026-01-19 • via Nuitee
S
Sébastien • couple • fr
10
Si on cherche un endroit juste pour y dormir, c’est parfait!
Pros:

Le prix, imbattable, avec une situation facile d’accès et idéalement placé vers le souk.

Cons:

L’hôtel est un peu… décrépi. Mais la clim fonctionne, il y a tout ce qu’il faut, et pour le prix, on peut pas attendre plus !

2026-01-19 • via Nuitee
H
Helena • solo_traveller • de
9
I couldn’t be more thankful for the staff and everything they did for me. Thank you so much!
Pros:

I love my stay at StoneTown View Hotel. Since I traveled alone, I felt like a family member at the hotel because everyone was so nice to me and always polite and helpful. I will definitely come back to this hotel!!! Thank you very much again.

Cons:

/

2026-01-19 • via Nuitee
A
Alessia • couple • it
4
2026-01-11 • via Nuitee