Casa Herrmann Suites

Hotels
9.3 (260 reviews)
37 Calle de la Palma , Mexico City , mx

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Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Terrace
Family rooms
Front desk (limited hours)
Free wired internet
Fitness facilities (surcharge)
Internet access
Exercise/lap pool
See all facilities

Review Highlights

Pros:
Excellent service
Great location
Spacious rooms
Cons:
Limited breakfast options
Cleanliness concerns

Categories

Cleanliness
8.65
Several mentions of cleanliness, but some concerns about worn towels and hair found.
Service
10
Many positive mentions of staff being friendly and attentive.
Location
9.65
Frequent praises for the hotel's ideal location near major attractions.
Room Quality
9.65
Room size and comfort were mostly appreciated.
Amenities
8.65
Basic amenities praised, but some downsides like the size and quality of breakfast.
Value for Money
9.65
Guests felt it was a good value considering the services provided.
Food and Beverage
8.15
Breakfast received negative feedback with insufficient options.
Overall Experience
10
Overall stay was highly rated, with minor critiques.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 09:32

Property Description

Central Location
Casa Herrmann Suites is perfectly situated in the heart of Mexico City, just minutes away from major attractions like Tenochtitlan Ceremonial Center and The Museum of Fine Arts.

Comfortable Rooms
Guests can enjoy air-conditioned rooms with modern amenities such as a coffee machine, microwave, and flat-screen TV. The hotel ensures a cozy stay with plush bed linen and towels provided.

Helpful Staff
With bilingual receptionists available around the clock, guests can feel at ease knowing that assistance is readily accessible for any inquiries or requests.

Experience the vibrant city of Mexico City while staying at Casa Herrmann Suites. Book now for a memorable stay!

Check-in and check-out hours:
Check-out: 11:30 AM

Location

Guest Reviews

9.3
Based on 260 reviews
Cleanliness: 8.65
Service: 10
Location: 9.65
Room Quality: 9.65
Amenities: 8.65
Value for Money: 9.65
Food and Beverage: 8.15
Overall Experience: 10
P
Paul • extended_group • us
10
Exceeds expectations
Pros:

Everything was spectacular. It far exceeded my expectations. Big luxurious bathroom, nice balcony, great third floor area to relax in the morning, great friendly staff! Couldn't ask for more

Cons:

Had to ask for more toilet paper and water each day. The lights were a bit much. It had super bright lights that lit up the whole room. Had to use the small side light by the beds or couch that was not enough at night.

2026-02-28 • via Nuitee
C
Cissé • family_with_children • fr
8
Logement de qualité en plein centre historique de Mexico
Pros:

Emplacement idéal à proximité immédiate du Zocalo. Hôtel de charme et de standing. Chambre de type loft spacieux et bien équipé. Personnel de la réception très agréable et sympathique, aux petits soins pour leurs clients

Cons:

Le ménage n'a pas été réalisé comme il était prévu durant le séjour. Il serait préférable de vider les poubelles quotidiennement

2026-02-28 • via Nuitee
V
Valerie • extended_group • fr
9
Séjour scolaire à Mexico
Pros:

La situation est top, à 2 pas du Zocalo.
Le personnel est hyper serviable. Merci José Luis et William !

Cons:

Il n'y a pas vraiment de bagagerie mais José Luis a trouvé la solution !

2026-02-27 • via Nuitee
A
Akemi • couple • us
1
Stay elsewhere
Pros:

Spacious but empty.

Cons:

Too antiquated (= damn old!) and under-staffed. No online system to check you in. The front guy uses a notebook to keep reservations!

No English-speaking front desk, poor services, bad lock mechanism of the front gate. No electrical outlet by the bed. No hot shower and clogged sinks!!!!!!

2026-02-27 • via Nuitee
J
Jorge Luis • couple • mx
10
2026-02-26 • via Nuitee
E
Evelyn • extended_group • us
10
2026-02-25 • via Nuitee
A
alvarado • extended_group • us
10
10/10 the staff was very welcoming and always willing and ready to help with anything including holding luggage for
Pros:

Located in the heart of CDMX very walkable to various restaurants, bars, stores, attractions such as museums and the zocalo.

2026-02-24 • via Nuitee
K
Kevin • couple • pt
10
Pros:

Great location. Friendly and helpful staff. Coffee, juice and pastries provided in the morning.

2026-02-23 • via Nuitee
T
tom • couple • us
9
Lovely visit
Pros:

Staff was attentive and supportive (non-English speaker- but Google Translate works) super location, room was very nice, quiet, clean and good value. I will come back. Ancient elevator was fun touch, slow but works! Adds to charm.

Cons:

All good!

2026-02-23 • via Nuitee
D
David • extended_group • gb
8
2026-02-22 • via Nuitee
M
Martin • couple • us
10
Central location , perfect stay
Pros:

The hotel is centrally located two blocks from the Zocalo. Despite this, it is fairly quiet. The two guys manning the reception are extremely helpful, but do not speak English well. The room we had was large and very well equipped, and had a kitchenette with a fridge, micro and stove top.

Cons:

The breakfast is minimal and not particularly appetizing. However, with an abundance of local breakfast options close by there is really no good reason to eat in the hotel anyway.

2026-02-12 • via Nuitee
S
Sally • couple • ca
9
Book it!
Pros:

Excellent location, light-filled, very comfortable, well equipped suite. Concierge’s were terrific! Light breakfast was a welcome surprise. Highly recommend.

2026-02-10 • via Nuitee
S
Susan Miguel • solo_traveller • mx
9
Everything was great! TY
Pros:

Location, comfortable bed, clean!!

Cons:

Could add a few items to the breakfast.

2026-02-09 • via Nuitee
S
santiago bautista • family_with_children • mx
9
2026-02-09 • via Nuitee
V
VALERIE • solo_traveller • fr
8
2026-01-30 • via Nuitee
Y
Yan • extended_group • cn
7
Pros:

Spacious rooms, conveniently located near attractions

Cons:

The cleanliness of the bed sheets needs improvement, as they contain hair and lint balls.

2026-01-29 • via Nuitee
• couple • us
10
Pros:

The location was great and staff very friendly

2026-01-28 • via Nuitee
J
Jannete • solo_traveller • mx
9
Customer service at the top.
Pros:

The concierges are exceptional. Simply my best customer experience

Cons:

Bed for me was kinda hard.

2026-01-26 • via Nuitee
I
Ignacio • extended_group • us
7
Misleading Prices
Pros:

The location is amazing, the room is big and comfortable.

Cons:

The front desk staff is dishonest, and this property has a very concerning way of overcharging guests. My flight was canceled due to weather, so the airline rescheduled it and I needed to extend my stay for myself and my kids.
The front desk clerk told me it would be much cheaper to book directly with him instead of Booking.com because of “extra fees.” When I asked which fees, he mentioned cleaning fees, U.S. taxes, and Booking’s commission, claiming those would not apply if I booked directly. In the end, the price difference was only $11, which made the explanation misleading.
He also promised free breakfast, but upon check-in claimed this was a “5-star bed and breakfast,” which did not match the quality or services "provided."
The misleading sales tactics and the extremely overpriced tours they try to sell are a major red flag. I would not recommend using any services offered by this property. Proceed with caution.

2026-01-26 • via Nuitee
F
FLORES • couple • us
6
It was okay.
Pros:

The staff was friendly and helpful.

Cons:

There was no heating in the rooms, and the nights in Mexico City were cold. Mini splits are supposed to both heat and cool, but in December, only the cooling function worked.

2026-01-25 • via Nuitee