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Hotels
7.7 (11 reviews)
Hôtel Piccolo Lalla Takerkoust El Haouz , Marrakech , ma

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Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Non-smoking throughout
Staff adhere to local safety protocols
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Review Highlights

Pros:
Friendly staff
Great location
Comfortable beds
Cons:
Limited parking
Expensive breakfast
No spa services

Categories

Cleanliness
6.3
Mixed feedback on cleanliness with some guests reporting issues and others mentioning fresh towels and clean beds.
Service
6.9
Service received both positive and negative feedback, with guests praising the friendly staff but also expressing concerns about maintenance and cleanliness.
Location
8.1
Positive comments on the hotel's proximity to key landmarks and public transport.
Room Quality
6.9
Rooms were described as comfortable and clean by some, while others found issues with maintenance and cleanliness.
Amenities
6.5
Mixed feedback on amenities, with some guests mentioning the gym and pool positively, while others noted the lack of spa services.
Value for Money
6.9
Divergent opinions on value for money, with some guests finding the price high for the services offered and others considering it fair given the location.
Food and Beverage
7.3
Breakfast and restaurant services generally well-received, with some guests suggesting more variety would improve the experience.
Overall Experience
7.3
Most guests had a positive overall experience and would recommend the hotel, despite varied feedback in other categories.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-08-05 23:51

Property Description

Luxurious Outdoor Amenities
Enjoy the outdoor swimming pool and relax in the garden or on the terrace at Piccolo Hôtel Agafay.

Exceptional Dining Experience
Indulge in a delicious continental breakfast and savor authentic Moroccan cuisine at the hotel's restaurant, with special dietary options available.

Convenient Services
Benefit from free private parking, room service, and a 24-hour front desk during your stay.

Book now to experience the comfort and luxury of Piccolo Hôtel Agafay in Marrakech.

Important information:

This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

7.7
Based on 11 reviews
Cleanliness: 6.3
Service: 6.9
Location: 8.1
Room Quality: 6.9
Amenities: 6.5
Value for Money: 6.9
Food and Beverage: 7.3
Overall Experience: 7.3
R
Rajesh • young couple • in
1
did not actually stay.please provide refund
Cons:

we bad maintained, nothing like pictures

2025-04-30 • via Nuitee
A
Aine • solo traveller • gb
5
Passable
2025-04-11 • via Nuitee
M
Monika • young couple • at
6
The kitchen staff and manager were great, but the hotel needs to be properly fixed and cleaned.
Pros:

The staff especially the hotel manager Alae was exceptionally friendly and helpful, we could see that he has a great work ethic and big plans for the hotel.

Cons:

Sadly the hotel needs to be maintained and fixed-up - we felt like we got a little scammed with the booking.com insert. Firstly the hotel is a 3-star not a 4-star hotel. A lot of things seemed like they needed to be fixed in the hotel. Our sink was broken, there was water but the facet was completely loose, the toilet was running everytime after we flushed it and there was no heating except for a portable heater in our room. The hotel also clearly had electricity issues, because as we plugged in the heater and raised the heat the light would get dimmer, but I'm not sure if it was a problem with the hotel or generally a problem with the whole village.
The cleaning staff needs some extra training. The hotel had a really nice interior but it seemed like the furniture hasn't been cleaned forever, it seemed like using cleaning products and water isn't such a big thing there. Our room was not properly cleaned. Our bed was nice, clean and comfy also our towels were fresh but that was it, there was a coffee stain on the bedside table, the floor was grey, and there was dried up soap on the shower floor. We tried to bring it up, show it to them and asked the cleaning lady, twice, to properly clean the floor (as in use some soap and water), but she didn't seem to understand us or didn't want to do it.

2025-02-21 • via Nuitee
A
Amanda • solo traveller • gb
8
Very good
2025-01-23 • via Nuitee
E
Emmanuel • young couple • gb
10
Very good
Pros:

Customer service

Cons:

The heating

2025-01-21 • via Nuitee
S
Sara • young couple • hr
10
It was really nice and relaxing.
2025-01-15 • via Nuitee
Y
Yian • young couple • se
5
Passable
Pros:

Nice nature around it.

Cons:

The room has air-conditioning, very cold during winter.

2025-01-11 • via Nuitee
M
Monia • young couple • tr
10
Loved the service! Aladin was amazing to us always lfelt like hes one of us helping us around
Pros:

Loved the simplicity in the interior was lovely

Cons:

I liked everything just the location to medina was a hassle and needed 45 mins to get there

2025-01-07 • via Nuitee
H
Hamad • solo traveller • sa
10
Exceptional
2025-01-01 • via Nuitee
A
Ayoub • review category business travellers • us
10
A truly remarkable stay with outstanding service and thoughtful details.
Pros:

Alaa, the owner, provided exceptional hospitality and ensured my wife and I were comfortable throughout our stay. He even arranged an ATV (quad) activity for us, making our experience unforgettable.

Cons:

I just wish the shower could warm up a bit faster.

2024-12-29 • via Nuitee
S
Selma • young couple • ma
10
Exceptional
2024-12-26 • via Nuitee