Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Clean rooms
Great staff
Comfortable rooms
Good breakfast
Cons:
Problems with hot water
Issues with card payment
Wifi could be faster
Some distance from transport hubs

Categories

Cleanliness
8.9
Cleanliness is highly praised, with multiple guests highlighting the cleanliness of rooms as a major positive.
Service
7.8
Service received mixed feedback. While the staff was commended, issues like wifi speed and card payment problems were noted.
Location
7
The location was appreciated, though one guest noted it was a bit far from certain transport facilities.
Room Quality
7.6
Guests enjoyed the room quality, particularly cleanliness and comfort, but maintenance issues concerning utilities were mentioned.
Amenities
7.5
Amenities such as the pool area were well-liked, yet there were mentions of lacking facilities and service concerns.
Value for Money
7.5
The majority of guests felt satisfied with the value for money, although no explicit comments were made for this category.
Food and Beverage
7.7
Most guests were pleased with the food quality, especially the traditional offerings, though one guest was dissatisfied.
Overall Experience
7.9
The overall experience was positive with guests likely to recommend the hotel, despite a few manageable drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2024-10-30 14:00

Property Description

Situated in Mtwapa, 3.6 km from Jumba la Mtwana, Hotel Comster Mtwapa features accommodation with an outdoor swimming pool, free private parking, a garden and a terrace. Featuring a bar, the property is located within 10 km of Haller Park. The accommodation provides a 24-hour front desk, airport transfers, a kids' club and free WiFi throughout the property.

The rooms at the hotel are fitted with a seating area, a flat-screen TV with cable channels and a private bathroom with free toiletries and a bidet. Hotel Comster Mtwapa offers some rooms with city views, and rooms include a balcony. At the accommodation rooms come with bed linen and towels.

The daily breakfast offers buffet, à la carte or continental options. At Hotel Comster Mtwapa you will find a restaurant serving African, Seafood and local cuisine. Vegetarian, dairy-free and halal options can also be requested.

Nyali Golf Couse is 13 km from the hotel, while Mamba Village Crocodile Farm is 14 km from the property. The nearest airport is Moi International Airport, 30 km from Hotel Comster Mtwapa.
Important information:

Please inform Hotel Comster Mtwapa in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.
Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

Check-in and check-out hours:
Check-out: 08:00 AM

Location

Guest Reviews

8.2
Based on 49 reviews
Cleanliness: 8.9
Service: 7.8
Location: 7
Room Quality: 7.6
Amenities: 7.5
Value for Money: 7.5
Food and Beverage: 7.7
Overall Experience: 7.9
A
Alex
10
Pros:

Enjoyed the pool

2025-12-31 • via Nuitee
D
David
2
Pros:

C’est le pire séjour que l’on ait vécu dans un hôtel ! Et pourtant on en fait beaucoup sur toute la planète !

Impossible de dormir jusqu’à 3h du matin car cet hôtel se prend pour une discothèque extérieure !

Chambre vétuste, mobilier cassé, sanitaires cassés !

C’est un NO GO ! Même pour une nuit.

2025-12-24 • via Nuitee
A
Alex • family
10
Pros:

Clean rooms and good staff members

2025-12-24 • via Nuitee
S
Samiya
10
Pros:

Lovely place to stay and lovely staff

2025-02-15 • via Nuitee
M
Matthew • partner
8
Pros:

I would stay here again! The breakfast was not always hot and there is no hot water but you really didn't need it.

2024-11-08 • via Nuitee