Norfolk Inn Paddington

Awful place, cockroaches in room, bathroom smelt horrendous, worst place I've ever stayed, if you're looking for somewhere near to paddington you'd be better off sleeping on the station floor all night

Absolutely disgusting don’t waste your time booking.

Absolutely filthy, dirt, urine stains on bedding, urine smell in room. Revolting bathroom, dirt everywhere. Windows cracked and covered in dirt. Do not stay here. We had to find another hotel as it’s not fit for purpose. Images on the hotel advertisement are not for this hotel they are fake. Worst hotel I have ever seen.

Worst stay of my life the bathroom is full of molds, cockroaches around, dirty rooms and dirty stains everywhere, foul smell, no heating the only good thing was the bathroom had hot water. I would never stay in here… bad very bad

The photos are nowhere near the actual situation of the place. As soon as we walked in at the reception, it is obvious that NIP IS A KIP. It is NOT WELL MAINTAINED.

Much to our dismay, our room is the worst place I have ever stayed at. I’m sure their every room is the same. It was a dark box room with UNCOMFORTABLE AND OLD MATTRESS. The curtain was FULL OF DUST and we started sneezing and having sinusitis. The back of the old cabinet was FULL OF DUST AND RUBBISH. Very DISGUSTING. They even placed a very old bedside table that is STAINED AND YUCKY. CARPET IS FILTHY.

Much more, the toilet is UNBEARABLE. Very basic but the condition is much less than standard. We couldn’t even use the shower because IT IS FULL OF HAIR AND SOAP SCUMS. CLOGGED drainage. Very disgusting.

Because we couldn’t stand the situation anymore, I talked to the receptionist but he was not helpful and did not care at all. He also insisted that the booking is NON-REFUNDABLE despite their BIG NEGLIGENCE.

The highlight of our stay was the LEAKING CEILING LIKE RAIN which started at 6:30AM and we were not able to rest any more. We packed our bags and left.

They agreed to refund 80% of the fee, but they don’t even deserve that 20% for the situation that we experienced.To be honest. WE WERE TRAUMATIZED. I NEEDED TO HAVE COUPLE OF SHOWERS TO WASH DOWN THE DIRT FROM MY BODY.

They only want to take profit, but did not care about their service. How can you offer such business without maintaining your rooms? HORRIBLE.

MISLEADING PHOTOS ON BOOKING APPS. WHAT A NIGHTMARE!

I had the misfortune of booking this hotel for a recent trip to London (Dec 2024). Arriving in London at 1:30AM myself and my husband traveled over to the hotel. As we opened the door to head to the reception desk we were greeted by dated and run down interior and a carpet that was threadbare and filthy. The reception desk was not much better, held together with duct tape, filthy yellow walls and a receptionist that was slouched in a chair in a shirt that was a filthy grey/yellow colour (I can only assume if it had seen a washing machine this year it would have been white). On giving my name the receptionist threw a key at me and asked me to 'check the room before payment was taken' to which I asked 'what exactly am I checking for!'. I went down to the room which was accessed via a stairwell in the cupboard under the stairs to the basement level (which to be honest was more reminiscent of a dungeon). On entering the room the walls were covered in black mold, the bedding was filthy and there were a number of large bugs running around the floor of the room.

I left the room immediately and told the receptionist that I was not willing to stay in that room. To which he replied, 'I don't have any other rooms but you won't be charged'. Myself and my husband then left and found alternative accommodation. You would think that would have been the end of my experience with this 'hotel'! However they charged my card the full amount and when I phoned them they refused a refund.

This is the worst place I've ever been to, if I could rate it 0 I would. We arrived at the hotel in the evening, they gave us a room on the 5th floor, a spring mattress that was impossible to sleep on, blood stains on the sheets, a dirty shower, hallways full of trash. We asked to change rooms - they gave us another room that was just as dirty, a cockroach was running on the floor as soon as my partner opened the door. A disgusting room. We said we couldn't sleep there and they didn't give us any other solution, we went to look for another hotel and in the meantime they won't agree to refund our payment! shameful! Run away

It was so bad we walked out and stayed elsewhere - refused a refund. Don't even consider booking this place, honestly. Filthy, even in the hallways and reception, no blackout curtains or blinds, poorly maintained with furniture and fixtures damaged/broken. Run, don't walk, before you catch something!

I had the misfortune of booking this hotel for a recent trip to London (Dec 2024). Arriving in London at 1:30AM myself and my husband travelled over to the hotel. As we opened the door to head to the reception desk we were greeted by dated and run down interior and a carpet that was threadbare and filthy.

The reception desk was not much better, held together with duct tape, filthy yellow walls and a receptionist that was slouched in a chair in a shirt that was a filthy grey/yellow colour (I can only assume if it had seen a washing machine this year it would have been white). On giving my name the receptionist threw a key at me and asked me to 'check the room before payment was taken' to which I asked 'what exactly am I checking for!'. I went down to the room which was accessed via a stairwell in the cupboard under the stairs to the basement level (which to be honest was more reminiscent of a dungeon). On entering the room the walls were covered in black mould, the bedding was filthy and there were a number of large bugs running around the floor of the room.

I left the room immediately and told the receptionist that I was not willing to stay in that room. To which he replied, 'I don't have any other rooms but you won't be charged'. Myself and my husband then left and found alternative accommodation.

You would think that would have been the end of my experience with this 'hotel'! However they charged my card the full amount and when I phoned them they refused a refund. I spoke to my booking agent who also phoned the hotel and they subsequently lied to the agent saying I was a 'no show' and that I would need to provide evidence of the fact that I had been there.

These hotels exploit tourists who they think will let things drop however I'm not that type of person and I don't like to be treated like a fool. I have since raised a refund request with my bank and contacted the local authorities Health and Safety department who are currently investigating this hotel. I will now do my upmost to ensure that this hotel is shut down by the local authority.

Take my advise do not book this filthy excuse of a hotel! I've stayed in a number of budget hotels around the world and at the very least the hotel should be clean and safe. This hotel is neither, and with the black mould is a clear health hazard which should be avoided.

DO NOT BOOK THIS HOTEL, EXTREMELY DIRTY AND FULL OF BUGS. We booked last minute due to train cancellations so were desperate and booked the first hotel we found that was close to the station. The bathroom was full of black mould, we didn't feel comfortable using the shower as it was so dirty. We went out to buy dry shampoo rather than showering there. There were cockroaches everywhere too. AVOID

Awful stay at this hotel. Our hotel room door wouldn’t lock and the hotel offered no solution - he had to blockade the door to ensure nobody entered unannounced during the high. The room was very dirty (see images attached) and the bathroom drain smelt really bad - I think the drains must have been blocked

Dreadful condition. Dirty, unkept. No lift. Felt unsafe. Avoid at all costs.

There was mould on the walls, I absolutely do not recommend it.

The rooms were tiny, run down with windows that did not close, the room smelled, it was in poor decorative order, there was a water pump or something in the room which kept coming on during the night, the rooms were on the 4th floor with steep narrow and winding stairs to them, really difficult to carry your bags upstairs.

Thankfully it was not as bad as some of the reviews suggested but it was still the worst hotel I've ever stayed in. Booking in a rush and I didn't read the reviews before hand but I honestly don't really know how this is allowed to function as a hotel, the beds were the most uncomfortable thing I've ever slept on, the carpets were filthy and the bed sheets werent super clean. We were moved rooms after our door wouldn't lock and their offer to fix it in the morning wasn't accepted...the new room was better but still very very lacking...the windows didn't shut properly so banged constantly in the wind, there were stains all over the walls and carpets and the walls were paper thin.

I did sleep alright but mainly due to the fact I was so tired

The location was really clsoe to Paddington which was great but I really wouldn't recommend this hotel, it really felt like a youth hostel that should be about £20 a night...

Will not be going there again the front dest staff rude and not clean

Good location

OMG - this is by far the worst hotel i've ever stayed in and at a cost of £100 a night its a complete rip off
I'm not sure where to start - everything about the place was awful, dirty bathroom, dirty carpets, curtains not fitting the window, millions of tight dangerous stairs to navigate, no toilet roll in my room - shower not working properly - so only tepid water then cold after about 2 mins

In complete disbelief as to how this place has permission to function as a hotel. It is terrible, unclean, filthy and overpriced for what is provided!! We were given a room in the basement which had broken furniture, a bed that was nearly on the verge of breaking, filthy curtains, carpets that haven’t been cleaned for ages it seemed! We were so pleased that we were not there for long as it was only to sleep we needed the place and were out in the morning. Please don’t book here, don’t waste your money and health in this filthy place. Would never recommend this place to anybody. The station is very close and that perhaps is the only positive of this place!
I truly wish this place gets a wake up call from the concerned authorities and better themselves if they intend to stay in the business. Very disappointed!
Ps: if I had an option I wouldn’t even give this place a 1 rating!!

More efforts on maintenance