The Mercantile Hotel

Hotels
8.4 (2307 reviews)
727 South Peters Street , New Orleans , us

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Facilities for disabled guests
Non-smoking throughout
Private check-in/check-out
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Spacious rooms
Cons:
Sewer smell in room
Issues with AC
Breakfast below average

Categories

Cleanliness
8.06
Generally clean, though some guests mentioned issues like sewer smell and mold.
Service
9.03
Staff were accommodating, helpful, and welcoming.
Location
9.07
Great location with many attractions within walking distance.
Room Quality
7.52
Rooms vary in quality; some are spacious, while others have issues with temperature and drainage.
Amenities
8.55
Included amenities are mostly adequate, but some guests suggested improvements.
Value for Money
8.51
Good value for the location and size of rooms, though some issues with room types.
Food and Beverage
8.06
Breakfast was decent, though some guests mentioned it could be better.
Overall Experience
8.43
A generally positive experience with some notable criticisms.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 00:11

Property Description

Central Location in New Orleans
The Mercantile Hotel, nestled in the heart of New Orleans, offers free WiFi and a convenient 24-hour front desk. Situated in the vibrant New Orleans Central Arts Warehouse District, this 3-star hotel is perfect for exploring the city's cultural scene.

Comfortable Rooms with Modern Amenities
Each room at The Mercantile Hotel features a cozy seating area, private bathroom, air conditioning, and a TV, ensuring a comfortable stay for guests. Whether you're traveling for business or leisure, the rooms provide a relaxing retreat.

Convenient Facilities for Guests
Guests can take advantage of the hotel's business center and lobby lounge, perfect for working or unwinding after a day of sightseeing. With Morial Convention Center and Bourbon Street nearby, The Mercantile Hotel is the ideal choice for your stay in New Orleans.

Experience the charm of New Orleans at The Mercantile Hotel - Book your stay now!

Important information:

Guests must be 21 years of age or older to check in at the property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for US$20 per person per night when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible at a location nearby (reservation is not possible) and costs USD 45 per day.

Location

Guest Reviews

8.4
Based on 2307 reviews
Cleanliness: 8.06
Service: 9.03
Location: 9.07
Room Quality: 7.52
Amenities: 8.55
Value for Money: 8.51
Food and Beverage: 8.06
Overall Experience: 8.43
B
Becky Knooihuizen • couple • us
10
Pros:

Had jazz records and a record player in the room!

2026-02-14 • via Nuitee
K
KAREN • solo_traveller • us
4
wouldn't stay there again
Pros:

Decent breakfast. Great location in Warehouse District.

Cons:

There was no heat in my room and despite multiple asks (and they said they had contacted technician), it never came on. Cold night and I slept in my clothes. Also the phone in the room didn't work (completely dead) so I needed to walk downstairs each time to ask.

2026-02-12 • via Nuitee
Y
Yuki • family_with_children • jp
7
Good place to stay
Pros:

Staff are very nice. My room was confortable.
I like the coffee vendor machine at breakfast room.

Cons:

Some fruit for breakfast were damaged because of iron basket.
I found a piece of almond under a sofa, so I concerned about cleanness. I think it was just a bad luck.

2026-02-10 • via Nuitee
C
Christie • family_with_children • us
9
It was great we will be staying there again
Pros:

It's Beautiful and in the perfect spot with very nice staff!

Cons:

The bed was to hard and uncomfortable

2026-02-10 • via Nuitee
L
Latrice • family_with_children • us
9
The best of NOLA!
Pros:

The room size was perfect for my party of 5, the bathroom was very roomy, the shower was hot (be careful) and good pressure! The staff was WONDERFUL I like them all. The breakfast was good for me, staff even brought me a banana when I asked for one. They told us where to park and not to get a ticket! I would definitely come back to this hotel. It was quite too, location great. Yeah book this if you are looking for an Airbnb but don't need that much space.

Cons:

The elevator smells really bad and that's okay because the pro outshines the cons! The beds were too soft but that's just my preference I can't find a firm bed in hotels!

2026-02-09 • via Nuitee
T
Tomofumi • family_with_children • us
9
2026-01-31 • via Nuitee
T
Travis • couple • us
10
2026-01-30 • via Nuitee
B
Brandy • family_with_children • us
10
2026-01-30 • via Nuitee
P
Pruente • couple • us
8
2026-01-30 • via Nuitee
M
Matthew • couple • us
1
Staff is inconsiderate and will lie to relieve you until you leave.
Cons:

First of all the stay was rocky from the start. TV in the room didn’t work and we were promised everyday that it maintenance would come in the next day and didn’t. We were told housekeeping wouldn’t come by which is perfectly ok but then randomly while we were out housekeeping came by and stole all of our food we had bought while on vacation ( over $200 of food) and rummaged through our luggage. We were promised a refund by the GM and now that we’re gone they are ignoring the situation and not returning calls.

2026-01-29 • via Nuitee
C
Christina • family_with_children • us
8
Pros:

Walking distance from the Riverwalk and Convention Center. This is my hometown and my first time staying there. Excellent location for Mardi Gras season!!

Cons:

Since this is a somewhat historic building, dents on the doors should be fixed or just replaced.

2026-01-27 • via Nuitee
P
Pamela • family_with_children • us
8
Overall great stay and value with welcoming staff
Pros:

Nice location: walk or grab an uber to the quarter; walk to streetcar stop or WWII museum. Spacious rooms with living areas. Shuffleboard table in area off lobby was a fun surprise. Record players in the room was also a nice touch. Breakfast was as expected. We booked for a great deal and very happy with the value. Staff was friendly and lobby and bar area was inviting and comfortable.

Cons:

Floors were dirty. (They had obviously vacuumed but not mopped/steam cleaned). The room was great otherwise but they are due to deep clean the floors! We valet parked and ended up getting our car ourselves the two times we needed it because valet had a long wait but a minor inconvenience considering it being the holidays and most everything else being great.

2026-01-27 • via Nuitee
S
Sheila • extended_group • us
9
Always a nice stay here.
Pros:

Breakfast and wonderful atmosphere.

Cons:

The bed was a little too hard.

2026-01-27 • via Nuitee
R
Roger • couple • us
1
SUCKED. Wish I had not booked especially through booking.com bc no phone number to call FOR HELP!!!!
Pros:

Nothing at all. Deplorable conditions just for starters.

Cons:

First off,,, myself recovering from shoulder surgery and my girlfriend recovering from an outpatient surgery and not having decent side rolling carts to unload our luggage was just the start of an awful experience… Then the staff not very professional at desk or bellman as well This place was FILTHY Dirty from ALL 3 rooms we were moved into due to AC NOT WORKING….. Hot in rooms and musty bc no ac….. upon opening the doors.
Had to change rooms 3 times due to air conditioning issues. Upon the technician uncovering the ac and seeing the filthy filter as well as cabinet the AC was enclosed in with roach n bug feces etc etc we almost took our loss and left to find another hotel!!!!
We weren’t COMPED not one penny for the 2 hours wasted of our stay from moving room to room to room to room. It was ridiculous and actually we missed part of the ceremony that we were guest….
My direct phone number is 985-475-7232 and I hope to receive a call about this mess of a booking.
Lavatory faucet broken. Burnt lights and lamp not working.. We were moved from 441, 442, 443 then finally 440.
Valet fella upon our departing was more worried about high 5ing his buddies inside instead of helping us with luggage in POURING RAIN…. We, crippled up, loaded our own vehicle…. Never ever will book again unless some sort of compensation is awarded to my credit card. I booked at mercantile bc years ago had stayed and all was great. Not anymore.

2026-01-25 • via Nuitee
C
Cook • couple • us
8
Budget friendly, good location, friendly staff.
Pros:

Fun staff and good location.

Cons:

No complaints.

2026-01-24 • via Nuitee
N
Nguyen • couple • us
7
Good for location but definitely not a nicer hotel.
Pros:

Great location. Free breakfast ( very basic though).

Cons:

Some rooms have no sunlight bc faces a wall. Soda bed & blankets are thin.

2026-01-24 • via Nuitee
K
Kara • couple • us
8
Pros:

Rooms are great

Cons:

Bar hours

2026-01-24 • via Nuitee
B
Barbara • family_with_children • us
5
2026-01-23 • via Nuitee
T
Takiva • couple • us
10
Pros:

Friendly staff Clean comfy rooms

2026-01-23 • via Nuitee
J
Jennifer • family_with_children • us
1
My stay was bad and will not stay there again
Pros:

Close to where I needed to be

Cons:

Slow, rude, not helpful at all

2026-01-22 • via Nuitee