The Mercantile Hotel

Hotels
8.4 (2431 reviews)
727 South Peters Street , New Orleans , US

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Spacious rooms
Cons:
Sewer smell in room
Issues with AC
Breakfast below average

Categories

Cleanliness
8.06
Generally clean, though some guests mentioned issues like sewer smell and mold.
Service
9.03
Staff were accommodating, helpful, and welcoming.
Location
9.07
Great location with many attractions within walking distance.
Room Quality
7.52
Rooms vary in quality; some are spacious, while others have issues with temperature and drainage.
Amenities
8.55
Included amenities are mostly adequate, but some guests suggested improvements.
Value for Money
8.51
Good value for the location and size of rooms, though some issues with room types.
Food and Beverage
8.06
Breakfast was decent, though some guests mentioned it could be better.
Overall Experience
8.43
A generally positive experience with some notable criticisms.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 00:11

Property Description

Central Location in New Orleans
The Mercantile Hotel, nestled in the heart of New Orleans, offers free WiFi and a convenient 24-hour front desk. Situated in the vibrant New Orleans Central Arts Warehouse District, this 3-star hotel is perfect for exploring the city's cultural scene.

Comfortable Rooms with Modern Amenities
Each room at The Mercantile Hotel features a cozy seating area, private bathroom, air conditioning, and a TV, ensuring a comfortable stay for guests. Whether you're traveling for business or leisure, the rooms provide a relaxing retreat.

Convenient Facilities for Guests
Guests can take advantage of the hotel's business center and lobby lounge, perfect for working or unwinding after a day of sightseeing. With Morial Convention Center and Bourbon Street nearby, The Mercantile Hotel is the ideal choice for your stay in New Orleans.

Experience the charm of New Orleans at The Mercantile Hotel - Book your stay now!

Important information:

Guests must be 21 years of age or older to check in at the property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.4
Based on 2431 reviews
Cleanliness: 8.06
Service: 9.03
Location: 9.07
Room Quality: 7.52
Amenities: 8.55
Value for Money: 8.51
Food and Beverage: 8.06
Overall Experience: 8.43
S
stanley • couple • us
4
Nice but will never return until walls are sound proofed. I was in room 649.
Pros:

Location to exhibition

Cons:

Walls paper thin. Can hear conversations in next room. And people were talking 2-5am. Destroyed my work days.

2026-11-07 • via Nuitee
M
Makisha • solo_traveller • us
8
2026-11-04 • via Nuitee
A
Ashley • family_with_children • us
2
2026-11-03 • via Nuitee
A
ALFREDA • family_with_children • us
10
Pros:

Friendly staff, front desk and breakfast attendant.

Cons:

NA

2026-11-01 • via Nuitee
L
Lex • couple • us
4
Facilities are outdated and hotel needs additional detail to cleaning.
Pros:

The Property is in a convenient location close to Canal and the breakfast is not that bad for continental breakfast.

Cons:

When I visited back in January I was put in a beautiful room and was convinced that every room in the hotel looked like that. I was unfortunately very wrong. My rooms tub was very dirty, specifically the drain. It was clogged for 4 days without house cleaning in between so I was standing in dirty tub water for 4 days. The rooms themselves need additional detailing, vents have built up dust so it was hard to keep clear nostrils. Everything that was appealing about the hotel was not present this time I feel embarrassed that I recommended this hotel to my friends. They also had similar negative experiences. Never again, maybe management has changed but everything has gone downhill. The one highlight was the guy that prepares the breakfast he was very sweet.

2026-11-01 • via Nuitee
O
O'Reilly • family_with_children • us
10
2026-10-31 • via Nuitee
J
Joanna • solo_traveller • us
9
Great location for attending a conference at the convention center
Pros:

The record player in the room was very cool!

2026-10-28 • via Nuitee
E
Erik • couple • us
9
4th time to stay! Will go again!
Pros:

We love this hotel…great location in the quieter side of downtown New Orleans. Every room is a suite…for the price of a normal hotel room. A/C is amazing…and that MATTERS in New Orleans! Barry the weekday breakfast coordinator is just the best…he really takes care of the guests!

Cons:

We don’t like that there is no onsite parking…there is valet…but the parking issue is NORMAL for New Orleans.

2026-10-26 • via Nuitee
V
Vicki • family_with_children • us
9
We were only there one night but we loved the hotel, the ambience and the people.
Pros:

Very quaint and nice staff.

Cons:

The pullout couch/bed didn’t work and was not comfortable.

2026-10-21 • via Nuitee
S
Stephony • couple • us
10
2026-10-18 • via Nuitee
K
Kris • couple • us
10
Awesome place. Will stay again.
Pros:

Everything. Staff was great. Room was awesome. Great location close to everything but far enough away it’s quiet.

Cons:

The bar needs to stay open later.

2026-10-18 • via Nuitee
B
Brittany • solo_traveller • us
10
This is the one!
Pros:

Everything! The room, the overall facilities, the location. Room was absolutely immaculate, wonderful view. The staff coming in and leaving would always speak to us. If we had a question or needed something, they were on top of it. The location was close enough to downtown you could walk there, but not too close that all the hustle and bustle would disturb you when trying to sleep. 10/10

Cons:

I wish I could have stayed longer!

2026-10-17 • via Nuitee
J
Januel • couple • us
10
2026-10-14 • via Nuitee
P
Pamela • extended_group • us
10
Excellent
Pros:

Breakfast was delicious. The variety was a plus. Bacon was very good.

Cons:

No ice machine on the floor I stayed on.

2026-10-08 • via Nuitee
J
jequetta • couple • us
10
Wonderful!!!
Pros:

The location was amazing. Walking distance to the entertainment. The breakfast was delicious. It was wonderful to have breakfast included in the stay. Also, the chef was amazing to ensure we were comfortable and everything was fresh and available to all guests. Customer service was great. Easy check in process. Will definitely be staying again.

Cons:

NA

2026-09-13 • via Nuitee
M
Michelle • solo_traveller • us
8
2026-09-10 • via Nuitee
A
Alexander • family_with_children • us
8
2026-09-07 • via Nuitee
E
Erik • couple • us
10
Another great stay!
Pros:

This is the 3rd time we’ve stayed there, and we will come back. Every room is a suite, and to get a suite at this price is wonderful. It’s clean and the staff is helpful and kind. This time the A/C in our room was not cooling correctly…they immediately moved us to another across the hall, and as I was standing there called someone to address the problem in the old room.

Cons:

Nothing

2026-09-05 • via Nuitee
F
Francesca • solo_traveller • it
9
Ottima posizione e camera bellissima!
Pros:

Posizione ottima, a 10 minuti dalla zona principale di New Orleans, viaggiando da sola non mi sono mai sentita in pericolo, nemmeno rientrando la sera dopo mezzanotte. La camera molto grande, pulita e fornita di microonde, frigo, scrivania e salottino, con giradischi incluso, un tocco davvero degno di nota per la città del Jazz.
Personale gentile

2026-09-04 • via Nuitee
J
Jerry J • solo_traveller • us
9
2026-08-28 • via Nuitee