The Mercantile Hotel

- unbequemes Klappbett
- Frühstück
- Sauberkeit Dusche/WC

No parking .. but to be fair .. I was made aware of this prior to booking

Le canapé dans la chambre familiale n'était vraiment pas confortable.

The parking situation but it is New Orleans did find street parking which was on a meter base through an app. Convenient to refill but about $20 a day.

A/C is ridiculous throughout the hotel. Customer service is terrible except for the young lady, Lucy that worked the front desk on our return stay. If it weren't for her it would have been a total failure of us coming back. The other girls at the front desk should take some lessons from Lucy when it comes to Customer Service!

The valet response time to the messaging system was delayed. I called for my vehicle, and wasn’t responded to for over an hour during a time when the busy.

However, the front desk handled the problem extremely well.

Our stay started off rough. The first room we were placed in had a broken AC—we initially assumed it just needed time to cool down, but we ended up sweating through the entire first night. After bringing it to the front desk the next day, staff were very kind and accommodating and moved us to a new room with working AC.

Unfortunately, the issues didn’t stop there. The following morning, we found a roach in our room on the 8th floor, which was pretty unsettling. While we understand pests can be common in the area, it was still uncomfortable and concerning. We reported it immediately and requested another room change, along with some form of compensation for the repeated inconvenience and having to move twice.

We were moved again and told management would follow up regarding compensation—but we never heard back. By that point, it was too late to switch hotels since we only had one night left and an early 2am departure.

On a positive note, the breakfast was simple but great, the lobby was very cute, and the staff we interacted with were consistently kind and helpful. However, the combination of the AC issue, the roach, and multiple room changes really impacted our experience. Unfortunately, we wish we had chosen to stay elsewhere.

Nothing

AC was not cold in room

The hotel could use some refreshing. Everything was just a little...loose and slightly broken. For example, the faucets in the bathroom room were all wiggly, the toilet flushing button was a little stuck, and many of the outlets didn't work. We switched rooms our first night because when we pulled out the couch bed, it was broken. Many of the channels on the TV didn't work, just a message that said weak signal. None of these issues are deal breakers for our family, we are not picky, and the overall price of the hotel was good enough for the location and our budget to overlook them.

Facilities are terrible. A/C does not cool the rooms and the hotel is hot. Very unprofessional staff with zero skills with customers service. Front desk staff is rude and very unwelcome feel as soon as you walk in the doors. Location is the only positive. Wish I didn't have a return booking but since its so late to cancel and book elsewhere it will have to do but never again.

Nothing.