Hotel Novo

Hotels
7.1 (412 reviews)
Carretera Nacional VI, km 386 Acceso a Ponferrada , Ponferrada , es

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Air conditioning
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
Tour desk
Non-smoking throughout
Staff adhere to local safety protocols
See all facilities

Review Highlights

Pros:
Spacious rooms
Good value for an overnight stay
Cons:
Poor cleanliness and maintenance
Inadequate service and amenities

Categories

Cleanliness
5.56
Multiple mentions of unclean conditions and dirty towels.
Service
7.03
Inconsistent service with many complaints about lack of staff and responsiveness.
Location
7.57
Out of town location described as a truck stop; functional for a short stay.
Room Quality
8.52
Rooms were spacious and comfortable, generally met expectations.
Amenities
6.55
Limited amenities mentioned; no breakfast and malfunctioning self check-in.
Value for Money
8.51
Decent value for a night's stay given the low price.
Food and Beverage
5.56
No food or drink options available in the vicinity.
Overall Experience
7.53
Mixed experiences, with positives in room comfort but significant service issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 05:54

Property Description

Convenient Location:
Located on the Camino de Santiago Pilgrimage Route and near the A-6 Motorway, Hotel Novo offers easy access to Ponferrada's top attractions, including the National Energy Museum and Los Templarios Castle.

Modern Amenities:
Enjoy a comfortable stay in our rooms equipped with a flat-screen TV, air conditioning, and a private bathroom with complimentary toiletries. Free WiFi and private parking add convenience to your visit.

Recreational Opportunities:
Adjacent to a padel club and a short drive from El Bierzo Golf Course and the scenic Bárcena Reservoir, guests can unwind and stay active during their stay. Explore the charming city of León just 112 km away.

Book your stay at Hotel Novo now for a memorable experience in Ponferrada!

Important information:

Please note that the property will have no reception service from 00:00 hours. Alternate arrangements can be provided.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 10 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

7.1
Based on 412 reviews
Cleanliness: 5.56
Service: 7.03
Location: 7.57
Room Quality: 8.52
Amenities: 6.55
Value for Money: 8.51
Food and Beverage: 5.56
Overall Experience: 7.53
J
Jose Manuel • couple • es
9
Muchas tranquilidad y bonitas vistas
Pros:

No hubo desayuno
Vistas bonitas

Cons:

La atención del personal con un horario de mayor duración, me pareció muy escaso

2026-01-21 • via Nuitee
K
Karen Sofia • couple • es
10
2026-01-19 • via Nuitee
N
NURIA • family_with_children • es
6
Era lo que iba buscando. Buen precio
Pros:

El colchón estaba bien, aspecto que no en todos los hoteles pasa. La tv grande.

Cons:

Se oía bastante el ruido de la carretera cercana, coches. Con tapones lo solucioné

2026-01-19 • via Nuitee
M
Molina Galvez • couple • es
9
2026-01-12 • via Nuitee
R
Robert • couple • gb
1
Couldn’t get in?!
Cons:

Didn’t actually stay as the place appeared deserted, the automated check in machine wouldn’t accept payment and we couldn’t access the hotel. The location is an out of town truck stop, it’s worth spending a bit more money and going into the historic old town centre.

2025-12-22 • via Nuitee
A
Ana • couple • es
7
2025-11-20 • via Nuitee
J
Juan Manuel • solo_traveller • es
7
2025-11-12 • via Nuitee
D
DIEGO • family_with_children • es
10
2025-11-10 • via Nuitee
Y
Yepes • solo_traveller • es
10
2025-11-09 • via Nuitee
K
Katy • couple • es
9
2025-11-04 • via Nuitee
J
JOSE MANUEL • couple • es
8
Pros:

Llegamos tarde, de viaje por carretera. Pero tuvimos una muy grata sorpresa. La joven que nos atendia en recepcion, esperando nuestra llegada (hecha por internet un par de horas antes), nos sorprendia diciendonos que al ver la reserva nos puso la calefaccion para encontrar la habitacion aradable. Esa noche apuntaba a estar fresca. Nos explicaba que no tenian desayuno al estar cerrada la cafeteria desde primeros de octubre al no haber peregrinos ni estar los trabajadores. Nos indico un bar donde paran los peregrinos y fue un acierto. Gracias a esa agradable recepcionista.

Cons:

No echamos nada en falta.

2025-11-03 • via Nuitee
M
Mónica • couple • es
10
2025-11-02 • via Nuitee
L
Lydie • couple • fr
9
Parfait pour une nuit de passage
Pros:

Simple, propre et calme.
L’amabilité de la personne de l’accueil.

Cons:

L’accès extérieur avec mégots et détritus ( bouteilles) par terre.

2025-10-30 • via Nuitee
H
Héctor • solo_traveller • es
10
2025-10-27 • via Nuitee
C
Carlos • solo_traveller • es
3
LAMENTABLE
Pros:

Nada

Cons:

No hay personal , estuve 15 minutos esperando en la puerta fuera del hotel esperando que me abriesen, no hay servicios ni un triste vending

2025-10-25 • via Nuitee
A
Alejandro • solo_traveller • es
10
2025-10-23 • via Nuitee
J
josep • extended_group • es
8
2025-10-21 • via Nuitee
M
María Isabel • couple • es
4
2025-10-21 • via Nuitee
Y
YOLANDA • family_with_children • es
6
Pros:

Amplio y se aparca bien

Cons:

No funcionaba el secador.

2025-10-20 • via Nuitee
J
José Joaquín • couple • es
10
2025-10-16 • via Nuitee