Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Good food variety
Convenient skiing access
Cons:
Room furniture needs updating
Inconsistent service for different guests

Categories

Cleanliness
7.19
The cleanliness was satisfactory during the stay, but some areas show signs of wear and need refreshing.
Service
8.66
The staff was eager to accommodate guests and provided helpful updates and personal service.
Location
8.2
The hotel's location was convenient for skiing and access to local amenities.
Room Quality
6.65
The room quality varied; some issues with the furniture and maintenance were noted.
Amenities
8.18
Amenities like the spa and pool were well-received, although some areas felt outdated.
Value for Money
7.64
A mixed value perception due to discrepancies in service quality for different guests.
Food and Beverage
7.69
While the food was generally good, there were inconsistencies in presentation and quality.
Overall Experience
8.16
Overall experience was positive, with some notable staff and experiences offset by minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 03:24

Property Description

Luxurious Wellness Center and Pool Facilities

Hotel Zara boasts a seasonal outdoor pool and a wellness center with an indoor pool, sauna, and fitness room - perfect for unwinding after a day of skiing or exploring Bansko.

Comfortable Rooms with Mountain Views

Each room at Hotel Zara features a balcony, flat-screen cable TV, refrigerator, and a private bathroom with free toiletries. Upgrade to a room with a mountain view for a breathtaking backdrop to your stay.

Family-Friendly Amenities and Services

With a children's playground, professional animators, and a variety of dining options nearby, Hotel Zara ensures a memorable stay for both parents and kids alike.

Experience the ultimate blend of relaxation and adventure at Hotel Zara. Book now to secure your mountain getaway!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Swimming pool: Closed from Thu, Oct 1, 2026 until Thu, Dec 31, 2026
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

7.8
Based on 418 reviews
Cleanliness: 7.19
Service: 8.66
Location: 8.2
Room Quality: 6.65
Amenities: 8.18
Value for Money: 7.64
Food and Beverage: 7.69
Overall Experience: 8.16
Радослав • couple • bg
7
2026-08-29 • via Nuitee
M
Maya • family_with_children • de
10
2026-08-29 • via Nuitee
Z
Zoran • solo_traveller • mk
10
Pros:

Sve beshe apsolutno sovrsheno..Dosta chisto a menadzerot i personalot na Hotelot pokazaa golem profesionalizam.Chista soba so mnogu udobni kreveti. Toplo go preporachuvam i nie sigurno pak kje gi posetime...Hranata beshe raznovidna, odlichnaaaa..

2026-08-28 • via Nuitee
N
Nura • family_with_children • bg
10
2026-08-27 • via Nuitee
S
Sasho Ilchov • solo_traveller • mk
10
excellent
Pros:

The hotel is located about ten minutes walk from the center of Bansko. With excellent internal organization. Friendly staff. High level of hygiene. Solid food. Beautifully landscaped yard with a crystal clear pool.

Cons:

I have nothing to complain about.

2026-08-26 • via Nuitee
N
Neli • extended_group • bg
10
Pros:

Много ни хареса престоят в хотела! Още на влизане ни направи впечатление изключително топлото посрещане на рецепцията – персоналът е невероятно любезен и отзивчив. Храната също беше превъзходна, много вкусна и разнообразна. Всичко беше на ниво и си тръгваме с прекрасни емоции. Силно препоръчваме

2026-08-26 • via Nuitee
V
Veneta • solo_traveller • bg
10
Pros:

За пореден път бяхме в любимия си хотел"Зара" в Банско. Благодарим за вкусната храна, чудесните условия, гостоприемството и грижовността на целия персонал.
За нас беше удоволствие!

2026-08-25 • via Nuitee
C
Ciocan • family_with_children • ro
9
2026-08-24 • via Nuitee
M
mitko • solo_traveller • bg
9
2026-08-24 • via Nuitee
A
Aneta • couple • mk
10
2026-08-23 • via Nuitee
I
Iliev • couple • bg
7
Добър но храната не става!
Pros:

Стаите са чудесни.

Cons:

Храната има доста какво да се желае!

2026-08-23 • via Nuitee
J
Jana • solo_traveller • mk
10
Exceptional!
Pros:

Exceptional! The hotel is really amazing, the staff were very nice and always ready to help you if needed. Everything was clean. You have plenty of food to choose from, dinner especially. Vegan options too! The yard is super beautiful, plenty of sunbeds, also the pool is nice. Parking right in front of the hotel. Every recommendation!

2026-08-23 • via Nuitee
Кънев • solo_traveller • bg
9
Красимир
Pros:

Много любезен персонал, отзивчив бих посетил хотела отново. Много приятно място за почивка!

2026-08-22 • via Nuitee
S
Sevdalina • solo_traveller • bg
10
2026-08-22 • via Nuitee
V
Victoriya • extended_group • bg
10
Pros:

The staff is very polite and the food is delicious and varied enough. Pets are also allowed.

2026-08-22 • via Nuitee
Y
Yevhen Harmash • solo_traveller • gb
8
2026-08-22 • via Nuitee
A
Ani • family_with_children • bg
10
The hotel was so excellent. The staff were so kind. There was a plenty of food and it was so good. The pools are maintai
Pros:

It was clean and well maintained.

Cons:

Nothing.

2026-08-22 • via Nuitee
M
Marinova_M • solo_traveller • bg
10
Pros:

Много приятен хотел. Персонала е много любезен, стаята беше с прекрасна гледка. Храната е вкусна. Някои коментират, че не е разнообразна, но блюдата са много, така че има опции за разнообразяване на менюто. Съотношение цена-качество е много добре. Градината с външния басейн е много просторна и приятна. Направи ми впечатление, че имаше чуждестранна група с автобус и хотела беше пълен, но по никакъв начин не се усети от останалите гости. Беше тихо и спокойно, ресторантите за групите и останалите гости беше разделен и нямаше никакво изчакване. Добър подход от мениджърите. Дори си удължихме престоя. Със сигурност ще посетим отново.

Cons:

Не бих казала, че има нещо, което не ми хареса. Може би като препоръка - душовете около басейните да са с топла вода.

2026-08-21 • via Nuitee
M
Maryana • solo_traveller • bg
7
Pros:

Персонала беше много любезен

Cons:

В стаята телевизора и лампата на тавана не работеха и миришеше зле. Вечерята не беше хубава, закуската беше ок

2026-08-19 • via Nuitee
M
Marija • family_with_children • it
10
2026-08-19 • via Nuitee