Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Good food variety
Convenient skiing access
Cons:
Room furniture needs updating
Inconsistent service for different guests

Categories

Cleanliness
7.19
The cleanliness was satisfactory during the stay, but some areas show signs of wear and need refreshing.
Service
8.66
The staff was eager to accommodate guests and provided helpful updates and personal service.
Location
8.2
The hotel's location was convenient for skiing and access to local amenities.
Room Quality
6.65
The room quality varied; some issues with the furniture and maintenance were noted.
Amenities
8.18
Amenities like the spa and pool were well-received, although some areas felt outdated.
Value for Money
7.64
A mixed value perception due to discrepancies in service quality for different guests.
Food and Beverage
7.69
While the food was generally good, there were inconsistencies in presentation and quality.
Overall Experience
8.16
Overall experience was positive, with some notable staff and experiences offset by minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 03:24

Property Description

Luxurious Wellness Center and Pool Facilities

Hotel Zara boasts a seasonal outdoor pool and a wellness center with an indoor pool, sauna, and fitness room - perfect for unwinding after a day of skiing or exploring Bansko.

Comfortable Rooms with Mountain Views

Each room at Hotel Zara features a balcony, flat-screen cable TV, refrigerator, and a private bathroom with free toiletries. Upgrade to a room with a mountain view for a breathtaking backdrop to your stay.

Family-Friendly Amenities and Services

With a children's playground, professional animators, and a variety of dining options nearby, Hotel Zara ensures a memorable stay for both parents and kids alike.

Experience the ultimate blend of relaxation and adventure at Hotel Zara. Book now to secure your mountain getaway!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Swimming pool: Closed from Thu, Oct 1, 2026 until Thu, Dec 31, 2026
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

7.8
Based on 418 reviews
Cleanliness: 7.19
Service: 8.66
Location: 8.2
Room Quality: 6.65
Amenities: 8.18
Value for Money: 7.64
Food and Beverage: 7.69
Overall Experience: 8.16
E
Elena • family_with_children • mk
7
2026-10-30 • via Nuitee
D
Dimitar • family_with_children • bg
7
Pros:

Стаята е добра персонала любезен

Cons:

Басейна и Спа центъра не са достатъчни ако хотела е пълен

2026-10-29 • via Nuitee
A
Angelov • solo_traveller • bg
7
Pros:

Беше добре но!!! Идват много Македонци които се възползват от ЛОБИ БАРА когото няма персонал изпраштот децатаси да им зимат безалохолхи,бири ит.н. без даси платят. И се правят на чукнати товаме раздразни.

2026-10-29 • via Nuitee
Колева • couple • bg
8
2026-10-29 • via Nuitee
V
Veronika • solo_traveller • bg
6
2026-10-29 • via Nuitee
J
Jovan Kulumov • family_with_children • mk
9
2026-10-28 • via Nuitee
I
Ivan • family_with_children • ro
7
Модернизация отеля
Pros:

Бассейн

Cons:

Номера требуются ремонт

2026-10-28 • via Nuitee
V
VARNA • solo_traveller • gr
10
2026-10-28 • via Nuitee
S
Spasovski • family_with_children • mk
10
2026-10-26 • via Nuitee
Z
Zafirova • family_with_children • mk
10
Pros:

Nice and cozy, if you want to have a good time in Bansko, go to Hotel Zara!

2026-10-25 • via Nuitee
S
Sanja • family_with_children • mk
10
2026-10-25 • via Nuitee
T
Tihomir • couple • bg
9
2026-10-25 • via Nuitee
J
Jovanova • family_with_children • mk
10
2026-10-25 • via Nuitee
V
Velkovska • family_with_children • mk
9
2026-10-25 • via Nuitee
V
Velkovska • couple • mk
9
2026-10-25 • via Nuitee
P
Petar • family_with_children • mk
9
2026-10-25 • via Nuitee
N
NATASHA • family_with_children • mk
9
Pros:

Warm and pleasant 🙂

Cons:

We don't have drinks with meals.
Only that thing can change to be 10 🙂

2026-10-24 • via Nuitee
Диляна • family_with_children • bg
10
Pros:

Ще започна с това, което ме впечатли най-много. От камериерите, през ресторанта, до рецепция- всички бяха изключително усмихнати, приветливи и мили, готови винаги да помогнат. Престоят ни в хотела беше по никакво време- след септемврийските празници. В началото за храненията се засичахме само с още едно семейство, но въпреки това храната беше богата и разнообразна. Всичко, което опитахме, беше изключително вкусно.
Стаите- просторни и чисти. С най най най-удобните матраци.
С удоволствие бих посетила отново.

2026-10-24 • via Nuitee
N
Nikola • couple • bg
9
2026-10-23 • via Nuitee
A
AYELET • family_with_children • il
10
מושלם!!!!!
Pros:

צוות מקסים. ארוחת בוקר וערב מעל ומעבר!!!! מיקום מושלם. חדרים מהממים, נקיים, עם נוף מהמם. ספא נקי, שקט ומהנה מאוד. מלון מאוד מאוד יפה . המיטות היו מאוד נוחות.

Cons:

אין משהו שלא אהבנו

2026-10-22 • via Nuitee