Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Clubhouse
Fitness facilities (surcharge)
Non-smoking rooms
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Friendly staff
Good food variety
Convenient skiing access
Cons:
Room furniture needs updating
Inconsistent service for different guests

Categories

Cleanliness
7.19
The cleanliness was satisfactory during the stay, but some areas show signs of wear and need refreshing.
Service
8.66
The staff was eager to accommodate guests and provided helpful updates and personal service.
Location
8.2
The hotel's location was convenient for skiing and access to local amenities.
Room Quality
6.65
The room quality varied; some issues with the furniture and maintenance were noted.
Amenities
8.18
Amenities like the spa and pool were well-received, although some areas felt outdated.
Value for Money
7.64
A mixed value perception due to discrepancies in service quality for different guests.
Food and Beverage
7.69
While the food was generally good, there were inconsistencies in presentation and quality.
Overall Experience
8.16
Overall experience was positive, with some notable staff and experiences offset by minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 03:24

Property Description

Luxurious Wellness Center and Pool Facilities

Hotel Zara boasts a seasonal outdoor pool and a wellness center with an indoor pool, sauna, and fitness room - perfect for unwinding after a day of skiing or exploring Bansko.

Comfortable Rooms with Mountain Views

Each room at Hotel Zara features a balcony, flat-screen cable TV, refrigerator, and a private bathroom with free toiletries. Upgrade to a room with a mountain view for a breathtaking backdrop to your stay.

Family-Friendly Amenities and Services

With a children's playground, professional animators, and a variety of dining options nearby, Hotel Zara ensures a memorable stay for both parents and kids alike.

Experience the ultimate blend of relaxation and adventure at Hotel Zara. Book now to secure your mountain getaway!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not needed) and charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for BGN 10 per person per night when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.8
Based on 351 reviews
Cleanliness: 7.19
Service: 8.66
Location: 8.2
Room Quality: 6.65
Amenities: 8.18
Value for Money: 7.64
Food and Beverage: 7.69
Overall Experience: 8.16
Паунски • couple • bg
9
2026-04-07 • via Nuitee
A
Andrew • family_with_children • mk
1
2026-04-07 • via Nuitee
Toni Zlatkov • couple • bg
10
Pros:

Прекрасна, разнообразна!

2026-04-07 • via Nuitee
Ξένια • couple • gr
6
Pros:

Το ξενοδοχείο ηταν σε καλο σημειο. Το προσωπικό στην υποδοχή ηταν φιλικό και εξυπηρετικό. Όπως και τα παιδια στη κουζινα. Το δωματιο ηταν ζεστο.

Cons:

Το δωματιο ηταν καθαρο. Κατι που δεν μπορω να πω για την πισινα και το τζακουζι. Μπηκαμε μονο μια φορα. Ηταν αρκετα βρόμικο το νερο. Το τζακούζι ηταν χαλασμένο. Λειτουργούσε μονο ενα κουμπί. Η πισινα γυρο γυρω στα πλακάκια γεματη αλατα και βρομιά. Το νερο και στα δυο πολυ βρομικο αν και πήγαμε πρωι που υποτίθεται πως ολη τη νυχτα επρεπε να καθαρίσουν τα νερα με χλώριο. Το φαγητο ετσι κι ετσι. Το πρώτο απόγευμα δοκίμασα μακαρόνια με μανιτάρια και ηταν λιγο πριν χαλασουν τελείως. Δεν ηταν μαγειρεμένα εκείνη τη στιγμή αλλα μαλλον μερες πριν. Οπότε τις υπόλοιπες φορες που κατέβηκα για φαγητό την εβγαλα με σαλατες και κοτόπουλο στη σχαρα που το εφτιαχναν εκεινη την ωρα. Έχοντας δουλέψει σε ξενοδοχειο ξερω πως το προσωπικό δεν φταίει. Απλα ακολουθούν τις εντολές. Οπότε μαλλον ειναι αλλου το πρόβλημα. Για ολο το προσωπικό εχω να πω οτι ηταν πολυ καλο. Δυστυχώς δεν μιλούσαν ρωσικα, ουτε ελληνικά αλλα βγαλαμε άκρη. Επίσης κατι που δεν μου αρεσε καθόλου ειναι οτι δεν περίμενα να εχουν τοσο ακριβό το νερο. Πηραμε 2 μπουκάλια μεγαλα και 2 μικρα και πληρώσαμε 12 ευρω!!! Αυτο ειναι σκετη απατη!

2026-04-06 • via Nuitee
K
Kornelija • couple • gb
10
The staff were very helpful and Kind,our fight was late on the day of the check out and they made a great effort to help
Pros:

Very clean the food was delicious everyday of the stay

2026-04-03 • via Nuitee
M
MUSTAFA • solo_traveller • tr
7
Pros:

Konum
Yarım pansiyon
Havuz

2026-03-29 • via Nuitee
Атанасова • couple • bg
10
Pros:

Храната им е топпп!Готвача е топ!Обслужването също .СПА центъра е чудесен ...Браво !!!!

2026-03-28 • via Nuitee
N
Nikolay • family_with_children • bg
8
2026-03-27 • via Nuitee
K
Kulish • couple • ua
9
2026-03-27 • via Nuitee
V
Vesna • couple • mk
10
2026-03-26 • via Nuitee
V
Ver • family_with_children • bg
10
2026-03-25 • via Nuitee
V
Veneta • couple • bg
10
2026-03-25 • via Nuitee
K
Kirilova • couple • bg
9
2026-03-24 • via Nuitee
Жана • family_with_children • bg
8
2026-03-23 • via Nuitee
S
Slobodan • couple • mk
9
Pros:

Prijatan bazen, ukusna hrana, ljubazno osoblje I solidna higijena u objektu. Za pohvalu je sto smo dobili prelazak u bolju jedinicu bez doplate, a imali smo I besplatan parking ispred hotela.

Cons:

Za mene je bio prevruc dzakuzi a I voda u njemu nije bila dovoljno cista . U restoranu nije bio plitkih vecih tanjira, bilo je plitkih tanjira samo za desert. Meni je krevet bio neudoban, izgleda da je vreme da se promeni ili da se stavi naddusek jer se oseti da je propao.

2026-03-22 • via Nuitee
Z
zokiboy • couple • mk
10
Pros:

Се е одлично. Прекрасен престој 🙂

2026-03-22 • via Nuitee
Z
zokiboy • couple • mk
10
Pros:

Се е добро. Прекрасен престој 🙂

2026-03-22 • via Nuitee
A
Adelina • couple • bg
9
Добре
Pros:

Обслужването и храната бяха превъзходни. Много голям избор в ресторанта, има по нещо за всеки вкус

Cons:

Басейнът има нужда от по-редовно почистване, изглеждаше мътен и плочките бяха разбити, има прекалено малко шезлонги. В стаите изглежда чисто на пръв поглед, но има какво да се подобри. Чаршафите и калъфките се отваряха постоянно. Също така имаше предоставени допълнителни възглавници и завивки, но без калъфки. Леглата не бяха особено удобни

2026-03-22 • via Nuitee
V
Ver • couple • bg
10
2026-03-22 • via Nuitee
Недко • couple • bg
10
Pros:

Храна беше много добра. Обслужването беше отлично, персонала е любезен и отзивчив. Настанихме се късно вечерта, но те ни се обадиха понеже не бяха получили информацията, която бяхме подали за пристигане в хотела. Чакаха ни с приготвени торби (сандвичи, плодове, вода), за някой това може да не е много, но всъщност показва отношение към техните гости. Препоръчваме!

2026-03-22 • via Nuitee