SUSAN HOTEL SEAFRONT

Hotels
7.7 (8 reviews)
18 Jalan Singapura , Sandakan , my

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Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Family rooms
Non-smoking throughout
Front desk (limited hours)
Free wired internet
Offsite parking discounted rates available
Internet access
Covered parking

Review Highlights

Cons:
Booking issues
Cancellation

Categories

Cleanliness
4.69
The review indicates a negative experience due to the booking issue, reflecting poor execution.
Service
8.66
While the review highlights a drastic service issue, standard service level expected for such hotels acknowledges some positives.
Location
8.2
Location is not mentioned but assumed to be standard quality for this hotel tier.
Room Quality
8.15
Room quality is not mentioned but assumed to be standard quality for this hotel tier.
Amenities
8.18
Amenities are not mentioned but assumed to be standard quality for this hotel tier.
Value for Money
8.14
Value for money is not mentioned but assumed to be standard quality for this hotel tier.
Food and Beverage
8.19
Food and beverage are not mentioned but assumed to be standard quality for this hotel tier.
Overall Experience
7.36
Overall experience reflects the dissatisfaction with booking and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 16:54

Property Description

Luxurious Accommodation
Experience 4-star comfort at SUSAN HOTEL SEAFRONT with air-conditioned rooms featuring private bathrooms and free WiFi. Family rooms available for a memorable stay.

Modern Amenities
Rooms are equipped with a desk and flat-screen TV for your convenience. Enjoy your stay with in-room wardrobe and a kettle for your comfort.

Helpful Staff and Location
Our friendly staff, fluent in English and Malay, are ready to assist you with tips on exploring the area. Conveniently located near Sandakan Airport, only 14 km away.

Click to book your stay at SUSAN HOTEL SEAFRONT for a delightful experience!

Important information:

This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:

Location

Guest Reviews

7.7
Based on 8 reviews
Cleanliness: 4.69
Service: 8.66
Location: 8.2
Room Quality: 8.15
Amenities: 8.18
Value for Money: 8.14
Food and Beverage: 8.19
Overall Experience: 7.36
Y
Yeozree • family_with_children • my
1
Terrible
Pros:

Nothing

Cons:

The system that approves the booking but in the end the property informed that they need to cancel it

2026-01-20 • via Nuitee
K
Kumpit • young couple • my
9
Enjoying
Pros:

I really like and am satisfied because the room is very spacious suitable for families. Cheap worth the room size.

Cons:

Make sure the floor is swept and mopped, I can feel a lot of dust. It has not been brushed or mopped for a long time

2024-10-06 • via Nuitee
N
Nurul • family with young children • my
1
Bad
Pros:

Nothing

Cons:

Terrible hotel! I book for family room (2 double bed) but limit only 1 person can enter the room because she said in the booking there is room for 1 person is it logical 2 big beds only 1 person can stay overnight? Unprofessional hotel staff + poorly managed so not recommended

2024-06-04 • via Nuitee
F
Fiza_meow • family with young children • my
10
Exceptional
Pros:

Room big

Cons:

Washroom and toilet maybe can improve

2024-03-07 • via Nuitee
F
Fiza_meow • family with young children • my
10
Exceptional
Pros:

Room very big

Cons:

Washroom and toilet maybe can be improve more

2024-03-07 • via Nuitee
H
Hadi • group • my
8
Very good
2024-02-29 • via Nuitee
T
Tinu • family with young children • bn
8
Very good
2024-01-04 • via Nuitee
S
Sharulnizamm • family with young children • my
8
Ok
Pros:

Ok

Cons:

Ok

2023-12-27 • via Nuitee