Perfectstayz Premium Westend at Mall Road

Hotels
7.5 (304 reviews)
Mall Road , Mussoorie , IN

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Fitness center
24-hour front desk
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Comfortable Bed
Great Location
Proactive Staff
Cons:
Cleanliness Issues
Unprofessional Service
Poor Room Quality

Categories

Cleanliness
5.75
Multiple reviews cited cleanliness issues, including dirty rooms and smelly blankets.
Service
7.75
Some guests reported unprofessional staff responses, although there were mentions of proactive service from some staff.
Location
8.75
Property located in the Mall Road, appreciated by guests.
Room Quality
5.75
Rooms not as described, issues with extra beds, and cleanliness reported.
Amenities
8.75
Standard amenities expected, but specifics on negative experiences were sparse.
Value for Money
7.75
Some guests felt the pricing was not justified due to the quality of rooms and service.
Food and Beverage
7.25
Food was reported to be below average in some feedback.
Overall Experience
8.25
Mixed experiences with some guests enjoying the stay while others faced issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 16:39

Property Description

Luxurious Accommodation
Indulge in 5-star accommodation with a terrace, just minutes away from popular attractions like Gun Hill Point and Landour Clock Tower.

Excellent Amenities
Enjoy convenience with a 24-hour front desk, airport transfers, room service, and complimentary WiFi throughout the property.

Delicious Dining Options
Start your day with a scrumptious breakfast offering à la carte, continental, and vegetarian choices.

For a memorable stay nestled in the heart of Mussoorie, book your perfect stay at PerfectStayz Westend Mall Road now!

Important information:

This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

7.5
Based on 304 reviews
Cleanliness: 5.75
Service: 7.75
Location: 8.75
Room Quality: 5.75
Amenities: 8.75
Value for Money: 7.75
Food and Beverage: 7.25
Overall Experience: 8.25
D
dasgupta • couple • in
7
Pros:

Very nice, behavior of all the staffs are very cordial and our stay was a pleasant one in this hotel.

2026-10-27 • via Nuitee
B
Bhupesh • family_with_children • in
3
very poor
Pros:

Chef only..

Cons:

Noting Staff was very untrained. very delay in all service even for Glasses we waited 30 mins.
Maintainess of room was very bad.
Staff did not listen any thing even after repeating many time.
Billing was also not proper we had to wait for 2 hours to check out till the bills were rectified.

2026-10-08 • via Nuitee
G
Gaurav • solo_traveller • in
10
Pros:

Nice property location is awesome Excellent stay here room also clean and breakfast was good experience here dinner was also good.

2026-09-02 • via Nuitee
R
Rana • solo_traveller • in
10
Pros:

Very clean room and good hospitality . Location is very good nearby mall road. Best experience ever the view is mind blowing.

2026-09-02 • via Nuitee
A
Aarti • solo_traveller • in
10
Pros:

Rooms was good neat and clean.

2026-08-27 • via Nuitee
A
Ansari • solo_traveller • in
10
Pros:

The property is very neat and clean, I loved the view from the room.

2026-08-27 • via Nuitee
N
Nikhil • couple • in
10
Pros:

The property is really good, neat and clean room.

2026-08-27 • via Nuitee
V
Vanshika • solo_traveller • in
9
Excellent staff service and Awesome Experience
Pros:

Valley view

Cons:

Oven facilities are not available

2026-08-21 • via Nuitee
P
PAWAN • extended_group • ae
1
Ok place as the views werw good ..
Pros:

Good view .. breakfast was good

Cons:

Not suitable for families, and older people as cabs are not allowed to go to the property. When we requested hotel for transport.. they declined. Long walk from mussorie library and picture palace. People with luggage face lot of problems as we had to hire coolies to get to hotel and back to taxi stand.

2026-07-25 • via Nuitee
P
PAWAN • extended_group • ae
4
2026-07-25 • via Nuitee
P
Prateek • solo_traveller • in
1
2026-07-24 • via Nuitee
A
Aditya • solo_traveller • in
7
2026-07-20 • via Nuitee
H
harsh • solo_traveller • in
1
2026-07-20 • via Nuitee
P
Prachi • extended_group • in
10
2026-07-18 • via Nuitee
N
Navdeep • family_with_children • in
10
2026-07-17 • via Nuitee
S
Shivani • couple • in
1
Pathetic
Pros:

I did not like the property at all.

Cons:

It wasn’t clean, the amenities were not provided, people were not aware of what to do, rooms were in pathetic condition as per the price.

2026-07-17 • via Nuitee
S
Shuchi • solo_traveller • in
4
2026-07-10 • via Nuitee
B
BHATT • solo_traveller • in
10
2026-07-05 • via Nuitee
B
Bhargav • solo_traveller • in
4
Pros:

I didn't like anything

Cons:

Facilities location hygiene comfort

2026-07-04 • via Nuitee
J
JOYDEEP SAHA • solo_traveller • in
1
Pros:

Fully worst experience. Hotel is too much far from main city. No staff or coolie is thr from hotel management to carry ur luggage. I stayed for 1 night & my wife n my 11 year old child carry thr own luggage 🧳 but still hotel staffs never came to help us.

Cons:

Fully worst experience. Hotel is too much far from main city. No staff or coolie is thr from hotel management to carry ur luggage. I stayed for 1 night & my wife n my 11 year old child carry thr own luggage 🧳 but still hotel staffs never came to help us.

2026-06-23 • via Nuitee