Hawaii Volcano House

Hotels
8.4 (217 reviews)
1 Crater Rim Drive , Volcano , us

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Restaurant
Luggage storage
Safety deposit box
Facilities for disabled guests
Non-smoking throughout
Private check-in/check-out
Board games/puzzles
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Cons:
Dirty rooms
Double charge issues
Booking issues with Expedia

Categories

Cleanliness
7.86
Rooms slightly dirty.
Service
9.83
Staff was very friendly.
Location
8.87
Quaint, convenient, and relaxing.
Room Quality
8.32
General comfort of rooms.
Amenities
8.85
Standard quality for this hotel tier.
Value for Money
6.81
Charged twice for the stay, not worth the price.
Food and Beverage
8.86
Standard quality for this hotel tier.
Overall Experience
7.83
Not the relaxing trip needed, faced several issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-03-01 23:26

Property Description

Prime Location: Conveniently located in Volcano, Hawaii, with Kilauea just a short distance away, Hawaii Volcano House offers easy access to popular attractions.

Exceptional Amenities: Enjoy complimentary services such as concierge assistance, free bike rentals, and high-speed WiFi. Unwind at the on-site restaurant and bar after a day of exploring.

Local Attractions: Discover nearby points of interest like Pana'ewa Rainforest Zoo and The Pacific Tsunami Museum. University of Hawaii and Hilo International Airport are also within reach.

Book your stay at Hawaii Volcano House now for an unforgettable experience in the heart of paradise.

Important information:

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property will not accommodate hen, stag or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.4
Based on 217 reviews
Cleanliness: 7.86
Service: 9.83
Location: 8.87
Room Quality: 8.32
Amenities: 8.85
Value for Money: 6.81
Food and Beverage: 8.86
Overall Experience: 7.83
T
Tara
8
Pros:

Staff was very friendly. Rooms slightly dirty.

2025-10-12 via Nuitee
K
Kathryn family
2
Pros:

BUYER BEWARE!!! This property charged me twice !! I paid through Expedia and then they also charged my credit card for the price of a room after I left! I’ve called several times and haven’t gotten it resolved. The place was ok, but not at the double price they charged me!

Also- be very wary about booking with Expedia. I had several issues on this trip to Hawaii and Expedia was no help! And when I tried to resolve it with the hotel and the airline they said since I booked through a 3rd party I had to call Expedia. Which I did and it still didn’t get resolved. A complete runaround with no one taking responsibility!!! And if an airline goes on strike, forget it. You are on your own. Not the relaxing trip I needed to say the least! I hope this helps others so this doesn’t happen to them.

2025-10-04 via Nuitee
M
mary
10
Pros:

Quaint, convenient, and relaxing.

2025-09-16 via Nuitee
K
Kristin family
10
Pros:

The lodge is spectacularly located a mile from the world’s most active volcano. Amazing views and easy access to miles of trails. At 4,000 ft elevation, the air is cool. We wore long sleeves and jackets in August. The rooms are clean and comfortable, old fashioned with windows that open and no AC. The lobby areas need to be refurbished but were also clean. We didn’t try the restaurant. Overall we greatly enjoyed our stay and would definitely stay again.

2025-08-23 via Nuitee
V
V
10
Pros:

We had a very pleasant stay at Volcano House. The rooms were clean and comfortable, and the atmosphere felt welcoming. The reception staff went out of their way to be helpful, and all the staff we encountered were polite and friendly throughout our visit. A lovely experience overall!

2025-08-22 via Nuitee
C
carie family
10
Pros:

The front desk staff were amazing and very professional.

2025-08-11 via Nuitee
S
Sabine
10
Pros:

The locations is unique and special. I recommend it to anyone wanting to experience something out of the ordinary. The hotel is original and the staff is very friendly and helpful. It is quiet, and the view of the volcano crater from the rooms is outstanding. There are two cute souvenir shops and two places where you can eat and have drinks. All in all a unique experience without the hefty price tag.

2025-08-09 via Nuitee
K
Keiichi family
10
Pros:

Great place to stay!

2025-08-03 via Nuitee
D
Deborah young couple au
9
A special experience
Pros:

Exceptional location and views make this , historic hotel an exceptional experience especially if you get a room with a volcano view.

Cons:

Staff were not very helpful or efficient

2025-07-28 via Nuitee
A
Abhijit family with young children us
8
Very good
2025-07-24 via Nuitee
K
Ken young couple us
8
Went for the volcano and stayed in a room.
Pros:

Nice stay in a period room. Good location for which to explore from.

Cons:

Everything was good

2025-07-24 via Nuitee
P
Peter family with young children us
9
excellent
Pros:

very nice

Cons:

none

2025-07-23 via Nuitee
L
LaQuiah family
10
Pros:

This is a cute hotel. No tv, but our view was amazing, didnt even miss it since the volcano decided to erupt while we were there. So blessed to have witnessed this event. Staff was really nice and accommodating

2025-07-22 via Nuitee
D
DeAna
10
Pros:

Staff are very friendly. Conveniently located in the park, so easy access to hiking. We had amazing views of the volcano eruption during our stay! Restaurant and gift shops on-site are very convenient. Highly recommend!

2025-07-20 via Nuitee
L
Lucy family
8
Pros:

great location great view clean comfortable bed little noisy old building friendly staffs dinning ok but very convenient

2025-07-18 via Nuitee
W
William family
10
Pros:

Staying on the volcano rim was amazing - the view from volcano house is spectacular - access to the walking tracks is at your doorstep. Breakfast and dinner were very good. Staff were super helpful.

2025-07-16 via Nuitee
K
Kerry family
4
Pros:

Beds were very uncomfortable, no hot water, check-in didn’t provide us any info, book info in room was water stained and couldn’t read. Bathroom extremely small. Need a major update.

2025-07-14 via Nuitee
A
Abhijit family with young children us
8
Costly but great experience with eruption viewing.
Pros:

Great location to enjoy Volcano National Park and best location for Eruption Viewing without hiking.

Breakfast is great value.

Rooms were clean and well prepared.

Cons:

Front desk staff who checked us in at night didn’t provide any helpful information about available guest amenities, room features, wasn’t even sure of where our room was.

The hotel is costly for the value.

2025-07-12 via Nuitee
J
Janey young couple us
10
Nothing like being front row to Pele’s fury!
Pros:

Location can’t be beat!

Cons:

Rooms are comfortable but don’t expect a 4 star hotel experience. It’s all about the location.

2025-07-11 via Nuitee
M
Moore young couple us
10
Exceptional
2025-07-11 via Nuitee