Chez Hotel

The customer service could have been a lot better last night

On site restaurant was allegedly open but not a soul was there when I arrived at 8pm. The room was unheated and dark. Finally, someone called out to me as I was leaving and I reluctantly stayed for dinner, huddling in my fleece. The menu was basically bar food. The next morning I called room service at 8am (restaurant not open) and was told the cook had not yet arrived, check back around 8:30 or maybe 9:00. I was there for a job and that was completely unacceptable. At night I could hear someone's TV through the paper thin walls and stomping above me like dancing elephants. Every closing door woke me with a shuddering slam. I should have guessed this was going to be a problem because the management had set out a pair of ear plugs, clearly knowing what I would be facing. I could have easily overlooked the seven dollar plastic bottle of water (complimentary at most hotels at this price point) and non-functioning refrigerator (all the beverages inside were room temperature) if the rest of my stay wasn't such a nightmare. They do have a "gym" about the size of a walk-in closet but both treadmills were out of order. On the plus side, when I went down the next morning to ask the manager to waive my next three pre-paid nights so I could switch hotels she did not protest. Strange, though, that she did not ask me what I found lacking. Wouldn't you be even the slightest bit curious if your guest bailed halfway through their stay? Probably didn't need to ask. Or maybe just didn't care. Maybe I just hit a perfect storm but I won't be back.

The loud noises, the parties, the people stomping at all hours of the night, being next to a service corridor, and the employees banging the doors all night

In all honesty everything was perfect if I had to dislike anything it had nothing to do with establishment but more so we booked on a night when a wedding an reception was going on but reception still accommodated us to a room with less noise so no complaints

The rooftop nightclub that ran till 1:30am

the mini bar in the room prices really ridiculous...I rather my own

Unfortunately my wife and I felt a little taken aback by the party held on Friday, July 10th. For the money we paid, we had hoped to get a full night's rest and not finally get to sleep at around 2AM. We had a very important meeting today and struggled to make it through because we slept all but 4 hours last night due to the excessive noise.

Regrettable, because we genuinely wanted to enjoy the stay, but could not under the circumstances. If Chez had at least warned us ahead of time of this, then we could have been responsible for the stay, but both of us feel a little blindsided by the night's event.

For the future, please warn your guests if the night includes a party of that scale. This will let them book elsewhere or if they are okay with that environment, stay. For that price, they should at least have the courtesy to decide.

Overall disappointed.

the wifi could have been a little better.

There’s an event on the rooftop ended very late. The bass was extremely strong and you can feel the room vibrate. Unfortunately the room is not sound proofed at all, you can hear neighbors quite clear.