Tuup Tulum

Hotels
8.8 (145 reviews)
Carretera Tulum-Boca Paila KM 8.5 , Tulum , mx

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Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Pets allowed
Luggage storage
Safety deposit box
Massage services
Private check-in/check-out
Shuttle service (additional charge)
Outdoor furniture
See all facilities

Review Highlights

Pros:
Beautiful location
Exceptional service
Cons:
Cleanliness issues
Room amenities lacking

Categories

Cleanliness
7.46
Towels were really dirty; some complaints about cleanliness.
Service
9.63
Staff were exceptional and provided wonderful service.
Location
9.47
Awesome location, steps from the ocean.
Room Quality
7.92
Rooms are cute, but some lacked essential amenities.
Amenities
8.95
Beautiful hotel with nice facilities and free bikes.
Value for Money
8.41
Food was on the pricey side; some concerns about overall value.
Food and Beverage
8.96
Good food but a bit expensive.
Overall Experience
9.63
A wonderful experience and the promise of returning speaks volumes.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 01:16

Property Description

Prime Location near South Tulum Beach
Tuup Oceanfront is the perfect blend of convenience and luxury, offering a private beach area and a lush garden for guests to enjoy.

Comfortable Rooms with Modern Amenities
Each air-conditioned room at Tuup Oceanfront features a private bathroom, wardrobe, safety deposit box, and some even boast stunning city views. Bed linen and towels are provided for ultimate comfort.

Convenient Services and Nearby Attractions
Guests can take advantage of free private parking, on-site restaurant, airport transfers, and bicycle rental service. Explore the Tulum Archeological Site and Parque Nacional Tulum just a short distance away.

Experience the best of Tulum at Tuup Oceanfront - Book your stay now for an unforgettable beachfront getaway.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.8
Based on 145 reviews
Cleanliness: 7.46
Service: 9.63
Location: 9.47
Room Quality: 7.92
Amenities: 8.95
Value for Money: 8.41
Food and Beverage: 8.96
Overall Experience: 9.63
A
Alexis • couple • fr
9
Très belle plage et bel hôtel, attention au confort de la chambre
Pros:

L'emplacement et la plage privée sont de atouts indéniables. Le restaurant et les piscines sont superbes. Personnel souriant, à l'écoute.

Cons:

J'apprécie le style minimaliste et simple de la chambre, mais cela ne doit pas se faire au détriment du confort. Lit dur, quelques traces d'humidité, mauvaise insonorisation

2026-02-12 • via Nuitee
B
Bernard • solo_traveller • au
4
Panamera and Tuup are examples of why people aren't returning to Tulum in the off season
Pros:

The location is great. Staff at Panamera (Tuup is the poor cousin of Panamera) are really lovely. Which I why I'm loathe to write this bad review, but I feel compelled to.

Cons:

Tuup is so poorly maintained - even after the slow season. The hotel had the entire slow season to get things right, and didn't. I had a curtain falling off, stains on the walls, a bathroom with flaking paint. I raised these points with management and offered my phone number to discuss further but they were disinterested. It seems that management are just riding off the coat tails of Tulum and think tourists will pay whatever and won't care about quality. Only thing is, the prices are so high that it's not rustic charm - just bad value.

2026-02-11 • via Nuitee
M
Morgan • family_with_children • es
3
Cons:

Sur les photos il semble y avoir de jolis transates sur la plage à disposition des clients de l'hôtel. Ce qui se passe en réalité c'est que Tupp tulum est l'hotel "cheap" du groupe Panamera et que les transates sont réservés aux clients de l'hôtel Panamera en priorité. J'ai du me plaindre à 4 personnes pour finalement pouvoir en profiter...

2026-01-25 • via Nuitee
E
Eva • family_with_children • it
9
Pros:

Abbiamo soggiornato per 12 notti presso il Tuup Tulum siamo una famiglia di due adulti e due ragazze. La posizione è eccellente direttamente sulla spiaggia. Molto apprezzata la possibilità di poter usufruire dei servizi dell'hotel Panamera. Consiglio di prenotare i bungalow sulla spiaggia anche se con un po di supplemento in quanto gli altri sono sulla strada. Il primo bungalow che ci hanno assegnato era molto rumoroso ma sono stati gentilissimi a spostarci in uno piu interno dal quale non sentivamo piu i rumori della strada.

Cons:

I prezzi del ristorante e delle escursioni decisamente alti. Il primo giorno abbiamo pagato 80 euro in 4 solo per la colazione

2026-01-19 • via Nuitee
B
Belen • extended_group • es
10
Excelente
Pros:

Me encantó el alojamiento ! Excelente asesoramiento y el hombre que nos atendió fui muy amable y nos trató muy bien.

2026-01-19 • via Nuitee
V
Victoria • family_with_children • gb
4
Pros:

Not much, really. It's loud, very expensive - the bar and food prices are ridiculous compared to anywhere else we stayed in Yucatán. The hotel and beach are fine and everyone was very friendly, but our bungalow had the look and comfort of an autopsy suite. We left after the first of our two nights and returned to Akumal which is far nicer, and you don't need a second mortgage to have dinner.

Cons:

Being asked to hand over the keys to our hire car so they could move it from the parking space if they needed to - potential insurance nightmare. The only other option was to agree to be on call night and day if they needed the car moved. The food and drink prices. The flimsy lock on our room door

2026-01-17 • via Nuitee
A
anouch • couple • be
7
2026-01-16 • via Nuitee
R
Rocco • couple • mx
8
Pros:

era molto vicino alla playa, accoglienza del personale e beach club completo con tutti i servizi

Cons:

un poco tutti i servizi extra

2026-01-15 • via Nuitee
M
Marco • extended_group • it
7
Bello ma si puó fare di più
Pros:

Bell’albergo e buona posizione, spiaggia ben curata

Cons:

pochi servizi inclusi se non prendi i pacchetti super costosi. Camera rumorosa e troppo luminosa al mattino.

2026-01-14 • via Nuitee
R
Rytis • family_with_children • lt
9
2026-01-13 • via Nuitee
M
Michel • couple • be
9
Pros:

Location + Panamera beach club and food

Cons:

Nothing, all was good!

2026-01-13 • via Nuitee
U
Umberto • extended_group • it
8
Pros:

Posizione

Cons:

Bagni

2026-01-11 • via Nuitee
N
Nanna • family_with_children • dk
10
Pros:

We had an upgrade, the premises are wonderful

Cons:

Kids was not allowed in the main pool, eventhough nobody uses the pool.

2026-01-11 • via Nuitee
E
Elodie • family_with_children • fr
5
mal dormi
Pros:

belle plage

Cons:

la chambre familial était juste le long de la route
horrible les bruits du matin au soir

2026-01-07 • via Nuitee
• couple • mx
10
lo disfrute muchisimo
Pros:

me encanto la vista al mar

Cons:

mmmm creo que no hubiera la opción de tener mas luz en el cuarto y que el espejo estuviera enfrente de mi cama :( haha

2026-01-05 • via Nuitee
Åsa • extended_group • se
8
2026-01-05 • via Nuitee
S
Svetlana • extended_group • de
9
2026-01-04 • via Nuitee
S
Siri • couple • no
9
2026-01-04 • via Nuitee
M
Maksym • family_with_children • ua
10
2026-01-03 • via Nuitee
M
Maksym • family_with_children • ua
10
2026-01-03 • via Nuitee