Facilities

Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
Safety deposit box
Fax/photocopying
Tour desk
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Good location
Good breakfast
Cons:
Poor cleanliness
Rude staff

Categories

Cleanliness
8.94
Multiple reviews highlighted cleanliness issues, such as dirty carpets and mold in the bathrooms.
Service
10
Service received negative feedback, particularly in handling complaints and rude behavior from staff.
Location
10
Positive sentiment regarding the hotel location with guests mentioning it as very convenient.
Room Quality
7.91
Poor room quality noted, including issues like non-working AC and problems with bathroom facilities.
Amenities
9.45
Limited amenities reported, with issues related to the functioning of the lift and high tour booking rates.
Value for Money
10
Guests found the hotel to offer decent value for the location, but experiences varied widely.
Food and Beverage
10
Breakfast received positive feedback, but there were comments about scheduling difficulties.
Overall Experience
8.9
Overall experience was negatively impacted by cleanliness, service issues, and room quality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 18:47

Property Description

Garden Oasis in Tbilisi City

Luxurious Rooms with Views

Experience comfort and convenience at Aqua Hotel with rooms featuring kettles, balconies, and garden views.

Exceptional Services

Enjoy room service and a 24-hour front desk in a non-smoking environment with free WiFi throughout the property.

Prime Location

Explore Tbilisi City with ease - located near major attractions like Tbilisi Opera and Ballet Theatre and Vake Park.

Book your stay at Aqua Hotel for a relaxing and memorable experience.

Important information:

This property will not accommodate hen, stag or similar parties.

Check-in and check-out hours:

Location

Guest Reviews

9.4
Based on 727 reviews
Cleanliness: 8.94
Service: 10
Location: 10
Room Quality: 7.91
Amenities: 9.45
Value for Money: 10
Food and Beverage: 10
Overall Experience: 8.9
Z
Ziva family with young children il
10
Exceptional
2025-08-01 via Nuitee
A
Ahmet with friends tr
8
Very good
2025-07-31 via Nuitee
Y
Yonatan family with young children il
1
Scam
Pros:

Nothing

Cons:

Went for a holiday with my family, arrived at the evening and the hotel was closed and not working!
There were few more couples that were shocked as well to find the hotel closed.
Nobody informed me about this situation.
Really annoying

2025-07-30 via Nuitee
S
Sara family with young children es
1
Bad
Pros:

The hotel is CLOSED.

Cons:

The hotel was CLOSED. Nobody informed us or gave any prior warning. Furthermore, they had the audacity to charge us for a night we obviously couldn't stay there.

2025-07-28 via Nuitee
A
Auga family with young children gb
10
Exceptional
2025-07-26 via Nuitee
D
Dr. family with young children de
10
Exceptional
2025-07-26 via Nuitee
P
P young couple kw
8
Clean, Nice staff and nice location.
Pros:

Breakfast was very good. The staff were also good. They may start breakfast time at 8 a.m. as most of the day tour trips start at 9 a.m. This will help the guests to eat their breakfast without getting hurried.

Cons:

Booking of day tours at the hotel. They charge much higher than other tour operators just outside the hotel.

2025-07-26 via Nuitee
A
Amar family with young children il
7
Good
2025-07-25 via Nuitee
N
Namig young couple az
5
Excellent location, friendly staff. But the the hotel needs renovation.
Pros:

That was my second booking of the same property. First booking was excellent. The last one was absolutely opposite.

Cons:

Old and broken bathroom facilities. Lots of mold in the bathroom.

2025-07-25 via Nuitee
S
Sergei solo traveller us
1
Bad
2025-07-24 via Nuitee
S
Sallyanne with friends gb
1
Disappointing but for the location
Pros:

Good location

Cons:

Doesn’t look like photos
Government closed hotel day we checked so they removed mat things from room the night before, turned off WiFi. Breakfast I wouldn’t have given my dog

2025-07-22 via Nuitee
V
Vadim family with young children il
3
Overall, a great central location, but the cleanliness, maintenance issues, and poor service left a
Pros:

The hotel's location is right in the city center, which is very convenient.
Unfortunately, that's probably where my positive impressions end.

Cons:

Upon check-in, we immediately discovered that the sink wasn't working — the water wouldn't drain, and a plumber had to be called. It's surprising that the room hadn't been checked beforehand, especially since we checked in on time and not early.

The dirty carpet in the room is the first thing that catches the eye — it's obvious that it hasn't been professionally cleaned in a long time.
A visible layer of dust has accumulated in all corners of the room.

There is no safe in the room, so keep that in mind.
In the bathroom, the shower system was also in poor condition — we were lucky that we were only staying for one night.

Upon check-out, one of the towels got soiled (our child vomited), and the staff demanded compensation for the towel.

2025-07-22 via Nuitee
M
Mingeya group sg
9
Good value in a good location
Pros:

perfect location, very decent breakfast and friendly staff. Very good value in my point of view

Cons:

Lift is very slow.
Breakfast starts at 8:30am means we had almost no time for breakfast because we have to start day tour.

2025-07-21 via Nuitee
A
Abdullah solo traveller it
1
The worst hotel ever
Pros:

Nothing

Cons:

Very bad experience!
The room had no window (not mentioned in the description) and the AC was not working. They tried to fix it from midnight until 4 a.m., but nothing changed, and they refused to change my room. When I said I would contact Booking.com, they ignored me completely. I spent more than 32 minutes on the phone with Booking.com, but the hotel did not answer their calls. The next day, the manager was very rude and used inappropriate language. I couldn’t sleep well because of the heat and no ventilation. Totally unacceptable!

2025-07-19 via Nuitee
O
Oren family with young children il
7
Good
Pros:

Lovation

Cons:

Old , the bad is too hard.

2025-07-19 via Nuitee
R
Rony family with young children in
9
Superb
2025-07-17 via Nuitee
A
Anonymous family with young children ae
8
thanks
Pros:

all

Cons:

everything

2025-07-10 via Nuitee
C
Chonlada group th
10
Exceptional
2025-07-10 via Nuitee
N
Nadia family with young children kw
10
Exceptional
2025-07-07 via Nuitee
A
Aris solo traveller us
9
Superb
2025-07-06 via Nuitee