Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Guest education on local ecosystems and culture
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast options
Modern facilities
Spacious rooms
Cons:
Hard beds and pillows
Cleanliness issues
Noise from air conditioning
Limited poolside amenities

Categories

Cleanliness
7.76
Guests mentioned their rooms were not clean as hoped and that some areas appeared older.
Service
9.73
Staff received high praise for their friendliness and willingness to assist.
Location
8.27
Location mentioned as generally good, but some concerns about the surrounding area.
Room Quality
7.22
Statements indicated beds were hard and some rooms appeared older.
Amenities
8.25
Amenities like the breakfast and rooftop bar were appreciated, though the gym lacked equipment.
Value for Money
8.21
Overall good value was noted, particularly for breakfast options and room comfort.
Food and Beverage
8.76
Good variety and quality in breakfast and positive remarks on restaurant dining.
Overall Experience
8.23
Reviewers enjoyed their stay despite some room and cleanliness challenges.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-19 22:50

Property Description

Stylish Accommodation
Experience luxury in the heart of Phuket Town with 180 stylish rooms and suites featuring modern amenities like flat-screen TVs, minibars, and comfortable work desks.

Dining and Leisure
Indulge in a culinary journey at the all-day dining restaurant offering a diverse range of cuisines in buffet and a la carte options. Unwind at the lobby lounge or sky lounge with panoramic views, perfect for relaxing with drinks and small bites.

Convenient Location
Explore the charm of Old Phuket Town and nearby shopping areas just a short walk away. With a fitness room for active guests and easy access to Central Festival Phuket and Rassada Pier for island hopping, Novotel Phuket City Phokeethra is the ideal choice for your stay in Phuket. Book now for an unforgettable experience!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for THB 0 per person per night when using an available cot.
    Children up to and including 15 years old stay for THB 0 per person per night when using an existing bed.
    People no matter the age stay for THB 1,100 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.3
Based on 938 reviews
Cleanliness: 7.76
Service: 9.73
Location: 8.27
Room Quality: 7.22
Amenities: 8.25
Value for Money: 8.21
Food and Beverage: 8.76
Overall Experience: 8.23
A
Angeline • couple • ca
8
2026-03-14 • via Nuitee
A
Alexander • family_with_children • de
9
Super Ausgangspunkt zum Erkunden der Altstadt
Pros:

Personal und Frühstück waren super.

Cons:

Zimmer und Poolbereich sind ziemlich in die Jahre gekommen

2026-03-14 • via Nuitee
M
Marjon • family_with_children • au
7
Nice clean place to stay with friendly, helpful staff.
Pros:

Friendly and helpful staff

Cons:

Location not a great part of town. Spa was cold! Breakfast selection was okay, but better food at cafes for the money.

2026-03-14 • via Nuitee
D
Duplaa • couple • hk
8
2026-03-12 • via Nuitee
B
Baldocchi • couple • it
10
2026-03-10 • via Nuitee
E
Estefani • solo_traveller • es
10
2026-03-10 • via Nuitee
I
Isa • couple • fr
9
Très bien
Pros:

Rien de particulier

Cons:

Rien

2026-03-06 • via Nuitee
K
Kamilla • family_with_children • cn
10
2026-03-06 • via Nuitee
B
Badiha • couple • fr
7
Bien pour une nuit!
Pros:

Très bien! La diversité des produits

Cons:

La literie pas confortable, le bruit de la climatisation dans la chambre et des taches sur la moquette et le mobilier en tissu

2026-03-06 • via Nuitee
J
Jean-Yves • couple • fr
10
2026-03-05 • via Nuitee
H
herve • family_with_children • ch
7
2026-03-05 • via Nuitee
F
Franck • family_with_children • fr
7
Pros:

la localisation est très bonne , proche du centre de Puhket down Town, ce qui permet de vivre réellement au centre ville de Puhket. Par contre l'hôtel n'est pas au standard attendu pour un Novotel : une réfection des équipements est nécessaire, notamment piscine et spa.
Le restaurant Rooftop est très agréable, avec un très bon service

Cons:

La qualité générale de l'hôtel, une réfection est necessaire pour etre au niveau attendu d'un Novotel.

2026-03-04 • via Nuitee
H
Hatice • couple • nl
5
2026-03-04 • via Nuitee
خليل • couple • om
9
2026-03-04 • via Nuitee
A
ANNE • family_with_children • fr
9
Pros:

Les sourires du personnel. Lit confortable. Petit déjeuner excellent. Espace jeu pour les enfants. Piscine. Vue pukhet du rooftop

Cons:

Bruit de la climatisation trop bruyante surtout la nuit

2026-03-04 • via Nuitee
貴霖 • couple • tw
8
2026-03-03 • via Nuitee
H
HECTOR • family_with_children • pe
10
Excelente
Pros:

Todo👍

Cons:

Nada

2026-03-03 • via Nuitee
N
Napatra • solo_traveller • au
8
2026-03-02 • via Nuitee
Y
Yannick • family_with_children • fr
7
2026-03-01 • via Nuitee
M
Maria • couple • fr
10
Amazing hotel
Pros:

The hotel was amazing, super clean, the room was big and the bed comfortable, breakfast was also really good and they have a spa where we got an amazing 90 min massage with Annie and Pani. They have a rooftop with a view of the city and the sea and the food and cocktails are very good. Really recommend!

2026-02-28 • via Nuitee