Pacific Hotel Cairns

Hotels
8 (3234 reviews)
43 The Esplanade , Cairns , au

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Accommodating staff
Great location
Clean and spacious rooms
Cons:
Black mold issues
Lack of amenities
Inconsistent food quality

Categories

Cleanliness
6.25
Several reviews mentioned issues with black mold and need for maintenance.
Service
9.25
Many reviews highlighted the accommodating nature of the staff.
Location
9.25
Consistently praised as prime and central in most reviews.
Room Quality
8.25
General sentiment reflects a good experience with clean and spacious rooms.
Amenities
7.25
Some issues raised about the lack of certain amenities such as bars and old lifts.
Value for Money
8.25
Overall good value despite some concerns about cleanliness and amenities.
Food and Beverage
7.25
Concerns regarding breakfast not meeting expectations and no complimentary water.
Overall Experience
8.25
Positive overall experience, with specific highlights noted, though some drawbacks exist.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 03:54

Property Description

Stunning Views and Modern Comforts

At Pacific Hotel Cairns, wake up to breathtaking views of Trinity Harbour from your private balcony. Enjoy modern amenities like free WiFi, flat screen TVs, and 24-hour room service. Upgrade to the luxurious Tropical Luxe Rooms for a truly indulgent stay with Italian ensuites and over-sized flat screen TVs.

Convenient Facilities and Services

Relax in the guest lounge, take a dip in the outdoor swimming pool, or explore the waterfront boardwalks just steps away. The 24-hour reception team is always ready to assist, ensuring a seamless experience throughout your stay.

Award-Winning Dining Experience

Indulge in the unique Brazilian-inspired BBQ Churrasco dining experience at Bushfire Flame Grill Restaurant. Don't miss the delicious buffet breakfast served daily. For dinner, savor Australian cuisine offerings like Buttermilk Chicken Burger and Chargrilled Veg Salad.

Book now for an unforgettable stay at Pacific Hotel Cairns!

Important information:

Please note there is a 2% charge when you pay with a Visa or Mastercard credit card, 3.5% for JCB or Diners Club credit card and 1.98% for American Express.

Please note breakfast is available at the restaurant at an additional charge of $29.90.

Please note that car parking is limited and subject to availability. If you are arriving by car, please contact the Pacific Hotel Cairns for more information, using the contact details found on the booking confirmation.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 6 years old stay for free when using an existing bed.
    People no matter the age stay for AUD 70 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs AUD 20 per day.

Location

Guest Reviews

8
Based on 3234 reviews
Cleanliness: 6.25
Service: 9.25
Location: 9.25
Room Quality: 8.25
Amenities: 7.25
Value for Money: 8.25
Food and Beverage: 7.25
Overall Experience: 8.25
K
Kylie • family_with_children • au
10
Pros:

Very comfortable beds and sheets, friendly staff, beautiful view

2026-04-04 • via Nuitee
I
Isabella • extended_group • au
10
2026-04-04 • via Nuitee
R
Richard • couple • nz
8
2026-04-04 • via Nuitee
T
Taylor • couple • au
8
2026-04-04 • via Nuitee
C
Cassandra • couple • au
10
Very nice and looking forward to book again
Pros:

Everything

2026-04-03 • via Nuitee
G
Gavin Dorrens • family_with_children • au
10
Pros:

Great stay and really good location

2026-04-02 • via Nuitee
L
Lilly • extended_group • au
9
restful, great breakfast and friendly helpful staff
Pros:

The late check out was really awesome as we had a late check in and could use the pool.

Cons:

all was good

2026-04-02 • via Nuitee
B
Brian • solo_traveller • au
10
Excellent service
Pros:

Was all good be back soon

2026-04-02 • via Nuitee
T
Tegan • couple • au
7
Nice enough
Pros:

Comfy bed and nice view

Cons:

Our sheets weren’t change the whole week we were there. The elevators are terrible. Having the keep the aircon on and the doors closed was awful.

2026-04-01 • via Nuitee
R
Roger • family_with_children • au
8
2026-03-31 • via Nuitee
L
Lara • couple • au
7
Great value for money spent , staff lovely
Pros:

Great location , staff were lovely and accommodating

Cons:

Room was a bit dated, thin walls could hear anyone in the hallways, pool area was kept tidy but again a bit run down-

2026-03-31 • via Nuitee
L
Lucy • couple • au
10
Wonderful time at this property and rrasonsbly priced.
Pros:

Very clean and comfortable and nice. Close to everything pool was lovely walk to everything.

2026-03-30 • via Nuitee
G
Gary • family_with_children • au
8
Pros:

😆

2026-03-30 • via Nuitee
S
Shakira • family_with_children • au
8
2026-03-30 • via Nuitee
W
Wiliiams • family_with_children • au
10
Pros:

Perfect location, close to Woolies, the Casino, and the esplanade. Lovely view towards the Ferris wheel on the esplanade also, nice little balcony.

2026-03-30 • via Nuitee
D
Dundah • couple • au
10
Pros:

Very friendly staff, clean, comfortable, and the location.

Cons:

N/A

2026-03-30 • via Nuitee
O
Olivia • solo_traveller • au
10
2026-03-29 • via Nuitee
G
Gayan • family_with_children • ae
9
Cons:

They have charged extra amount for the car parking, since in house guest it should be free of charge.

2026-03-29 • via Nuitee
D
David • solo_traveller • us
10
Pros:

Close to everything. A very nice hotel.

Cons:

For people who stay more than one day, something different than the same thing on the breakfast buffet. The same thing every day gets boring.

2026-03-29 • via Nuitee
J
jei • solo_traveller • au
10
Pros:

Staff always friendly

Cons:

Everyone and everything was amazing

2026-03-29 • via Nuitee