Pacific Hotel Cairns

Hotels
8 (3960 reviews)
43 The Esplanade , Cairns , AU

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Accommodating staff
Great location
Clean and spacious rooms
Cons:
Black mold issues
Lack of amenities
Inconsistent food quality

Categories

Cleanliness
6.25
Several reviews mentioned issues with black mold and need for maintenance.
Service
9.25
Many reviews highlighted the accommodating nature of the staff.
Location
9.25
Consistently praised as prime and central in most reviews.
Room Quality
8.25
General sentiment reflects a good experience with clean and spacious rooms.
Amenities
7.25
Some issues raised about the lack of certain amenities such as bars and old lifts.
Value for Money
8.25
Overall good value despite some concerns about cleanliness and amenities.
Food and Beverage
7.25
Concerns regarding breakfast not meeting expectations and no complimentary water.
Overall Experience
8.25
Positive overall experience, with specific highlights noted, though some drawbacks exist.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 03:54

Property Description

Stunning Views and Modern Comforts

At Pacific Hotel Cairns, wake up to breathtaking views of Trinity Harbour from your private balcony. Enjoy modern amenities like free WiFi, flat screen TVs, and 24-hour room service. Upgrade to the luxurious Tropical Luxe Rooms for a truly indulgent stay with Italian ensuites and over-sized flat screen TVs.

Convenient Facilities and Services

Relax in the guest lounge, take a dip in the outdoor swimming pool, or explore the waterfront boardwalks just steps away. The 24-hour reception team is always ready to assist, ensuring a seamless experience throughout your stay.

Award-Winning Dining Experience

Indulge in the unique Brazilian-inspired BBQ Churrasco dining experience at Bushfire Flame Grill Restaurant. Don't miss the delicious buffet breakfast served daily. For dinner, savor Australian cuisine offerings like Buttermilk Chicken Burger and Chargrilled Veg Salad.

Book now for an unforgettable stay at Pacific Hotel Cairns!

Important information:

Please note there is a 2% charge when you pay with a Visa or Mastercard credit card, 3.5% for JCB or Diners Club credit card and 1.98% for American Express.

Please note breakfast is available at the restaurant at an additional charge of $29.90.

Please note that car parking is limited and subject to availability. If you are arriving by car, please contact the Pacific Hotel Cairns for more information, using the contact details found on the booking confirmation.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8
Based on 3960 reviews
Cleanliness: 6.25
Service: 9.25
Location: 9.25
Room Quality: 8.25
Amenities: 7.25
Value for Money: 8.25
Food and Beverage: 7.25
Overall Experience: 8.25
E
Emma • couple • au
8
2026-10-14 • via Nuitee
D
Deb • solo_traveller • au
6
Pros:

Location and friendly staff

Cons:

Room very dated and bathroom small. Lots of noise outside at night even with doors closed.

2026-10-14 • via Nuitee
K
k • couple • jp
10
2026-10-14 • via Nuitee
O
Odette • couple • au
10
Great place
Pros:

Everything was amazing and great location

Cons:

Nil

2026-10-14 • via Nuitee
H
HUNGLU • couple • tw
10
2026-10-13 • via Nuitee
M
Muhammad • couple • au
9
Good!
Pros:

Good

Cons:

Car park was limited

2026-10-13 • via Nuitee
N
Natalie • family_with_children • au
8
Pros:

Close to restaurants

Cons:

No mini bar. A tradie was fixing the roof at 6:30am.

2026-10-13 • via Nuitee
N
Nathan • solo_traveller • au
10
2026-10-13 • via Nuitee
U
Uili Sitauti • couple • au
10
2026-10-12 • via Nuitee
K
Kengy • couple • au
9
Pricey but Fun
Pros:

Well situated and clean and spacious

Cons:

Parking expensive ! 15 $ day !
Noisy at times depending on the day and event on

2026-10-12 • via Nuitee
J
JENYIN • extended_group • tw
8
Pros:

毛巾都會有新的更換 但唯獨客房人員好像有很堅持的清掃時間 但人員都還在房內時確實很難可以在故意等時間給打掃 但有幾次因為這樣竟然就直接By pass清掃

Cons:

門窗屬於老舊式 所以鎖不緊密 隔音效果很差 夜深人靜街道上夜歸客人對談一清二楚； 第二點是房間內燈光昏暗必需更換新高亮流明燈具

2026-10-12 • via Nuitee
A
Amirhossein • couple • au
7
2026-10-11 • via Nuitee
L
Lorenzo • extended_group • it
8
2026-10-11 • via Nuitee
S
Sarona • family_with_children • au
9
Above all, the room was perfect for me and my sister and visited relatives.
Pros:

The location was suitable to walk around the Esplanade and handy to everything.

Cons:

The smell of the carpet on the hallway.

2026-10-11 • via Nuitee
M
mayumi • solo_traveller • jp
6
2026-10-11 • via Nuitee
J
JULIE • couple • au
10
Yuan was very happy and helpful on front desk fantastic on front desk
Pros:

Great location, comfortable bed and room wonderful pool and fantastic brekkie.

Cons:

No hand wash above sink. Didn’t like the scan to park car especially after travelling.

2026-10-10 • via Nuitee
A
Alice • family_with_children • au
8
2026-10-09 • via Nuitee
M
Melissa • couple • au
7
Pros:

Great location and comfy beds

Cons:

Unfortunately the pillows were not great and our room floors were dirty

2026-10-09 • via Nuitee
S
See Ying • solo_traveller • sg
9
Pros:

Location was good, straregically located.

Cons:

Pillows were too soft

2026-10-09 • via Nuitee
M
Mark • solo_traveller • au
8
Pacific Hotel 5-9 Oct
Pros:

The executive room was very modern and was a great bonus to have pool access.

Cons:

Foyer area and outside of hotel looks tired. No ability to have drinks by the pool and website photos are a little misleading. Housekeeping didn't provide clean cups or glasses or top up , tea and sugar

2026-10-09 • via Nuitee