Pacific Hotel Cairns

Hotels
8 (3369 reviews)
43 The Esplanade , Cairns , au

listing image 1
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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Accommodating staff
Great location
Clean and spacious rooms
Cons:
Black mold issues
Lack of amenities
Inconsistent food quality

Categories

Cleanliness
6.25
Several reviews mentioned issues with black mold and need for maintenance.
Service
9.25
Many reviews highlighted the accommodating nature of the staff.
Location
9.25
Consistently praised as prime and central in most reviews.
Room Quality
8.25
General sentiment reflects a good experience with clean and spacious rooms.
Amenities
7.25
Some issues raised about the lack of certain amenities such as bars and old lifts.
Value for Money
8.25
Overall good value despite some concerns about cleanliness and amenities.
Food and Beverage
7.25
Concerns regarding breakfast not meeting expectations and no complimentary water.
Overall Experience
8.25
Positive overall experience, with specific highlights noted, though some drawbacks exist.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 03:54

Property Description

Stunning Views and Modern Comforts

At Pacific Hotel Cairns, wake up to breathtaking views of Trinity Harbour from your private balcony. Enjoy modern amenities like free WiFi, flat screen TVs, and 24-hour room service. Upgrade to the luxurious Tropical Luxe Rooms for a truly indulgent stay with Italian ensuites and over-sized flat screen TVs.

Convenient Facilities and Services

Relax in the guest lounge, take a dip in the outdoor swimming pool, or explore the waterfront boardwalks just steps away. The 24-hour reception team is always ready to assist, ensuring a seamless experience throughout your stay.

Award-Winning Dining Experience

Indulge in the unique Brazilian-inspired BBQ Churrasco dining experience at Bushfire Flame Grill Restaurant. Don't miss the delicious buffet breakfast served daily. For dinner, savor Australian cuisine offerings like Buttermilk Chicken Burger and Chargrilled Veg Salad.

Book now for an unforgettable stay at Pacific Hotel Cairns!

Important information:

Please note there is a 2% charge when you pay with a Visa or Mastercard credit card, 3.5% for JCB or Diners Club credit card and 1.98% for American Express.

Please note breakfast is available at the restaurant at an additional charge of $29.90.

Please note that car parking is limited and subject to availability. If you are arriving by car, please contact the Pacific Hotel Cairns for more information, using the contact details found on the booking confirmation.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 6 years old stay for free when using an existing bed.
    People no matter the age stay for AUD 70 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs AUD 20 per day.

Location

Guest Reviews

8
Based on 3369 reviews
Cleanliness: 6.25
Service: 9.25
Location: 9.25
Room Quality: 8.25
Amenities: 7.25
Value for Money: 8.25
Food and Beverage: 7.25
Overall Experience: 8.25
R
robert • solo_traveller • au
10
2026-05-02 • via Nuitee
A
Andiswa • couple • pg
3
A few of my items went missing.
2026-05-02 • via Nuitee
D
David • couple • gb
6
2026-05-01 • via Nuitee
H
HerrMo • solo_traveller • de
4
2026-05-01 • via Nuitee
T
Tamsin • couple • gi
8
2026-04-30 • via Nuitee
S
Steeve • solo_traveller • au
7
2026-04-30 • via Nuitee
L
leonardo • couple • it
9
Consigliato per famiglie
Pros:

Ottima posizione e vista sulla baia al tramonto spettacolare

Cons:

Un po’ vecchia e bagno con vasca piccolo

2026-04-30 • via Nuitee
H
Hafizzan • couple • au
9
2026-04-30 • via Nuitee
N
Nadine • couple • au
6
Clean and comfortable, spoilt by street noise
Pros:

Staff were friendly, room was clean.

Cons:

Sliding door and window not double glazed therefore you can hear EVERY noise out on the street like it’s in the room and we were on the 4th floor and are not light sleepers.
Unfortunately, even though it was a Monday night there was a lot going on in the street outside, not the hotels fault however I could not recommend staying there if you want to actually sleep.

2026-04-29 • via Nuitee
K
Kirsty • family_with_children • au
7
2026-04-29 • via Nuitee
W
wade • couple • au
10
We check in late at the 24 hour admin and she made it easier for us to get in even at a later time of the day
Pros:

The location, cleanliness, staff and car parks

Cons:

Nothing at all

2026-04-29 • via Nuitee
M
Miranda • family_with_children • au
6
Pros:

Location

Cons:

Bathroom had not been cleaned properly. Balcony door did not seal. No screens. Generally a bit tired and grotty.

2026-04-29 • via Nuitee
K
Kirsty • solo_traveller • au
8
2026-04-29 • via Nuitee
S
Sarah • couple • gb
5
2026-04-28 • via Nuitee
E
Elise • extended_group • au
9
Enjoyable.
Pros:

Location and friendliness of staff

Cons:

No microwave

2026-04-28 • via Nuitee
T
Tom • couple • au
8
2026-04-28 • via Nuitee
N
Nardine • couple • au
8
Great central location
Pros:

Great central location

Cons:

Bathroom was a little dirty and stain on a hand towel

2026-04-28 • via Nuitee
• extended_group • au
9
2026-04-27 • via Nuitee
T
taimil • couple • au
6
Photos not entirely accurate but it’s still a clean and comfortable stay
Pros:

Convenient location and relatively clean rooms given how old the hotel is. It’s a comfortable stay but the photos I think make it look nicer than it really is.

Cons:

The hotel itself is tired. Carpets are old. Hallways are grubby and dated. No gym facilities.

2026-04-27 • via Nuitee
K
Kathleen • couple • gb
6
2026-04-27 • via Nuitee