Pacific Hotel Cairns

Hotels
8 (3779 reviews)
43 The Esplanade , Cairns , au

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Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Accommodating staff
Great location
Clean and spacious rooms
Cons:
Black mold issues
Lack of amenities
Inconsistent food quality

Categories

Cleanliness
6.25
Several reviews mentioned issues with black mold and need for maintenance.
Service
9.25
Many reviews highlighted the accommodating nature of the staff.
Location
9.25
Consistently praised as prime and central in most reviews.
Room Quality
8.25
General sentiment reflects a good experience with clean and spacious rooms.
Amenities
7.25
Some issues raised about the lack of certain amenities such as bars and old lifts.
Value for Money
8.25
Overall good value despite some concerns about cleanliness and amenities.
Food and Beverage
7.25
Concerns regarding breakfast not meeting expectations and no complimentary water.
Overall Experience
8.25
Positive overall experience, with specific highlights noted, though some drawbacks exist.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 03:54

Property Description

Stunning Views and Modern Comforts

At Pacific Hotel Cairns, wake up to breathtaking views of Trinity Harbour from your private balcony. Enjoy modern amenities like free WiFi, flat screen TVs, and 24-hour room service. Upgrade to the luxurious Tropical Luxe Rooms for a truly indulgent stay with Italian ensuites and over-sized flat screen TVs.

Convenient Facilities and Services

Relax in the guest lounge, take a dip in the outdoor swimming pool, or explore the waterfront boardwalks just steps away. The 24-hour reception team is always ready to assist, ensuring a seamless experience throughout your stay.

Award-Winning Dining Experience

Indulge in the unique Brazilian-inspired BBQ Churrasco dining experience at Bushfire Flame Grill Restaurant. Don't miss the delicious buffet breakfast served daily. For dinner, savor Australian cuisine offerings like Buttermilk Chicken Burger and Chargrilled Veg Salad.

Book now for an unforgettable stay at Pacific Hotel Cairns!

Important information:

Please note there is a 2% charge when you pay with a Visa or Mastercard credit card, 3.5% for JCB or Diners Club credit card and 1.98% for American Express.

Please note breakfast is available at the restaurant at an additional charge of $29.90.

Please note that car parking is limited and subject to availability. If you are arriving by car, please contact the Pacific Hotel Cairns for more information, using the contact details found on the booking confirmation.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 6 years old stay for free when using an existing bed.
    People no matter the age stay for AUD 70 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs AUD 20 per day.

Location

Guest Reviews

8
Based on 3779 reviews
Cleanliness: 6.25
Service: 9.25
Location: 9.25
Room Quality: 8.25
Amenities: 7.25
Value for Money: 8.25
Food and Beverage: 7.25
Overall Experience: 8.25
B
Baobao • solo_traveller • au
9
2026-07-11 • via Nuitee
M
Michael • couple • au
1
2026-07-11 • via Nuitee
A
Ailis • couple • ie
8
Good location, comfy bed. Overall pretty good.
Pros:

Good location, pool was lovely. Bed was nice.

Cons:

Balcony wasn’t the best but we booked last minute

2026-07-11 • via Nuitee
M
michelle • couple • au
9
2026-07-11 • via Nuitee
K
kathleen • couple • au
7
Ok bed comfortable
Pros:

Location good

Cons:

Bar staff unhelpful. Room was noisy from aircon system on our return bookings
Paid extra for upgrade one night so didnt have to move and had 2 follow up bookings fight screaming and police called to hotel 1st booking

2026-07-11 • via Nuitee
M
Mercy • solo_traveller • au
10
Pros:

Very friendly staff. Rooms were made up really well daily which made for a pleasant stay.

2026-07-10 • via Nuitee
M
Marco • solo_traveller • it
10
2026-07-10 • via Nuitee
P
Porter • solo_traveller • au
7
Pros:

Location was excellent
Pool was nice

Cons:

No bar, no lounge, to sit, have a drink or chat with family and friends

2026-07-10 • via Nuitee
L
Lucy • family_with_children • au
10
Comfortable, friendly staff, prime location great views and affordable
Pros:

The location is very good, the room itself was comfortable and affordable with a lot of space for everyone

2026-07-09 • via Nuitee
J
June • solo_traveller • au
9
Enjoyable. Will do it again
Pros:

Requested a room that didnt involve stairs. Was given lovely room overlooking the pool

2026-07-09 • via Nuitee
M
MARCO • family_with_children • au
10
Fantastic hotel, great staff , very clean, great location . I absolutely recommend it
Pros:

Everything was great

2026-07-09 • via Nuitee
D
dwayne • couple • au
6
2026-07-09 • via Nuitee
M
Mel • solo_traveller • au
7
2026-07-09 • via Nuitee
D
Dagumaara • couple • au
8
2026-07-09 • via Nuitee
沼上 • couple • jp
5
普通
Pros:

立地がとても良かった。市内や空港、海沿い等から全て近く、行きやすかった。

Cons:

最低限のものしか用意がなかった。パジャマやカミソリ、歯磨き等基本的にホテルに準備されていると思ったものが何もなかった。

2026-07-08 • via Nuitee
T
Tedjini • solo_traveller • au
10
2026-07-08 • via Nuitee
J
Judith • solo_traveller • au
8
2026-07-08 • via Nuitee
M
Margaretha Bessel • solo_traveller • de
8
2026-07-08 • via Nuitee
R
Rebecca • couple • au
7
2026-07-08 • via Nuitee
M
Michelle • solo_traveller • au
8
Pros:

Lovely big room on lower floor overlooking city street and treey park.
Very clean,comfortable bed and pillows
Tea and coffee making a plus...milk in fridge was great additive.
Staff members pleasant.
Buffet breakfast was delicious and plenty of choices.

Cons:

Staff member on check-in didn't explain where our room was in regards to room number....confusing....didn't mention breakfast or other features of the hotel.
Again,no parking for our car....we had to leave car a block away.

2026-07-08 • via Nuitee