Queens Hotel Chitose

Hotels
8.3 (1383 reviews)
Saiwai-cho 5cho-me 6-1 , Chitose , jp

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Restaurant
Family rooms
Lift / Elevator
Luggage storage
Fax/photocopying
Soundproof rooms
See all facilities

Review Highlights

Pros:
Great location
Friendly and helpful staff
Good breakfast options
Cons:
Cleanliness issues (mold)
Rooms are on the smaller side

Categories

Cleanliness
7.51
Some reviews indicated cleanliness issues such as mold on the shower curtains.
Service
9.48
Guests frequently praised the helpfulness and friendliness of the staff.
Location
9.02
Location is excellent, particularly close to the airport and transport options.
Room Quality
6.97
Rooms are noted as being small but comfortable.
Amenities
8
Amenities include a public bath and good breakfast options.
Value for Money
8.46
Many reviews indicate good value with respect to pricing.
Food and Beverage
8.51
Breakfast offerings received positive feedback for quality.
Overall Experience
8.48
Overall, guests reported a satisfying experience with some minor drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 08:33

Property Description

Convenient Location and Services
Located just a 5-minute walk from JR Chitose Station, Queens Hotel Chitose offers a 24-hour front desk, free shuttle service, and luggage storage for your convenience.

Comfortable Accommodations
Each guest room features modern amenities including a flat-screen TV, air-conditioning, coffee machine, and refrigerator. Stay connected with free WiFi throughout the property.

Relaxation and Dining Options
Unwind in the large public bath or sauna after a day of sightseeing. Enjoy a delicious Western or Japanese-style breakfast for an additional fee, and savor Japanese and Asian flavors at the on-site bar.

Ready to experience comfort and convenience at Queens Hotel Chitose? Book your stay now for a memorable trip!

Important information:

Free drop-off service from the hotel to New Chitose Airport is available daily every 30 minutes between 06:30 and 10:30. Please note, free pick-up service from the airport is not provided by the property.In the event of an early departure, the property will charge you the full amount for your stay.
Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible at a location nearby (reservation is not needed).

Location

Guest Reviews

8.3
Based on 1383 reviews
Cleanliness: 7.51
Service: 9.48
Location: 9.02
Room Quality: 6.97
Amenities: 8
Value for Money: 8.46
Food and Beverage: 8.51
Overall Experience: 8.48
Y
Yuchen • solo_traveller • tw
1
2026-03-07 • via Nuitee
A
ALICE • family_with_children • au
10
Very nice hotel not too far away from the airport easy check-in and check out.
Pros:

Nice room. Breakfast downstairs

Cons:

Beds/ pillows very firm.

2026-03-06 • via Nuitee
D
D • solo_traveller • us
8
2026-03-04 • via Nuitee
I
Ivy • couple • my
10
Pros:

Walking distance to Chitose Station and there is a Lawson nearby which is walking distance too but I think this Lawson is more close to Chitose Station. Clean room, quiet place and town. They have public bath in the Hotel at the Ground floor area but we didn't manage to try it. Next time if I come to Hokkaido again, I'll definitely try the Onsen. 👍 They have free shuttle bus from Hotel to Chitose International Airport in the morning but make sure you make a reservation in advance once you check in. We stayed here on 22-24th February because it was our last 2 days. Many people recommended that stay nearby the airport on your last day as snow is never your friend. ☺ Thank you very much..

Cons:

Nothing

2026-03-03 • via Nuitee
M
Mitchell • couple • au
10
Amazing
Pros:

Everything

Cons:

Everything

2026-03-02 • via Nuitee
S
Sabrina • extended_group • us
9
Perfect place to stay on route to early departure the next day. Will definitely stay here!
Pros:

Great location, close to station. They offer free shuttle to the airport.

Cons:

None

2026-02-26 • via Nuitee
V
Vissaruote • couple • th
8
.
Pros:

.

Cons:

Far from station

2026-02-23 • via Nuitee
Y
YuHan • family_with_children • tw
10
2026-02-23 • via Nuitee
D
David • solo_traveller • au
7
2026-02-23 • via Nuitee
O
Ola • solo_traveller • au
8
Practical
Pros:

Location and price

2026-02-22 • via Nuitee
M
MEIFUNG • family_with_children • tw
8
地點還可以，離車站處不遠。有機場送機很方便，雖然沒遇到JR停駛，但卻遇到飛機延誤12小時。浴場太小，房間也偏小但夠用，喜歡他們提供的免費咖啡
Pros:

飛機機場送機很方便

Cons:

浴場太小

2026-02-22 • via Nuitee
淑芬 • extended_group • tw
10
Pros:

服務周到

Cons:

一樓lobby 的煙味

2026-02-22 • via Nuitee
N
Narumol • extended_group • th
9
ประทับใจ
Pros:

ทำเลที่ตั้งดีมาก เดินไม่ไกลจากสถานีรถไฟประมาณ 450 เมตร โรงแรมมีบริการรถรับส่งสนามบินอยู่ประมาณ 4 รอบ แต่บางรอบเต็มเร็ว พนักงานน่ารักให้บริการดีมาก ให้การช่วยเหลือเป็นอย่างดี

Cons:

ไม่มี

2026-02-13 • via Nuitee
S
Soohong • family_with_children • kr
7
2026-02-12 • via Nuitee
S
Sonthimuang • couple • th
8
2026-02-12 • via Nuitee
A
Anna • solo_traveller • us
9
2026-02-10 • via Nuitee
W
WONG • family_with_children • my
8
Cons:

雖然入住時，知道是smoking room， 但是烟味實在是太重了，就算打開窗戶通風幾個小時還是一樣，因爲内在空氣循環系統本就充滿烟味。It's hard to sleep at night.

2026-02-10 • via Nuitee
K
KAZUNARI • couple • jp
10
2026-02-09 • via Nuitee
K
Kitikun • couple • th
7
2026-02-09 • via Nuitee
坂本 • family_with_children • jp
8
Pros:

朝ご飯が豪華で美味しかったです。

Cons:

特にありません

2026-01-31 • via Nuitee