Queens Hotel Chitose

Hotels
8.3 (1483 reviews)
Saiwai-cho 5cho-me 6-1 , Chitose , jp

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Great location
Friendly and helpful staff
Good breakfast options
Cons:
Cleanliness issues (mold)
Rooms are on the smaller side

Categories

Cleanliness
7.51
Some reviews indicated cleanliness issues such as mold on the shower curtains.
Service
9.48
Guests frequently praised the helpfulness and friendliness of the staff.
Location
9.02
Location is excellent, particularly close to the airport and transport options.
Room Quality
6.97
Rooms are noted as being small but comfortable.
Amenities
8
Amenities include a public bath and good breakfast options.
Value for Money
8.46
Many reviews indicate good value with respect to pricing.
Food and Beverage
8.51
Breakfast offerings received positive feedback for quality.
Overall Experience
8.48
Overall, guests reported a satisfying experience with some minor drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 08:33

Property Description

Convenient Location and Services
Located just a 5-minute walk from JR Chitose Station, Queens Hotel Chitose offers a 24-hour front desk, free shuttle service, and luggage storage for your convenience.

Comfortable Accommodations
Each guest room features modern amenities including a flat-screen TV, air-conditioning, coffee machine, and refrigerator. Stay connected with free WiFi throughout the property.

Relaxation and Dining Options
Unwind in the large public bath or sauna after a day of sightseeing. Enjoy a delicious Western or Japanese-style breakfast for an additional fee, and savor Japanese and Asian flavors at the on-site bar.

Ready to experience comfort and convenience at Queens Hotel Chitose? Book your stay now for a memorable trip!

Important information:

Free drop-off service from the hotel to New Chitose Airport is available daily every 30 minutes between 06:30 and 10:30. Please note, free pick-up service from the airport is not provided by the property.In the event of an early departure, the property will charge you the full amount for your stay.
Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible at a location nearby (reservation is not needed).

Location

Guest Reviews

8.3
Based on 1483 reviews
Cleanliness: 7.51
Service: 9.48
Location: 9.02
Room Quality: 6.97
Amenities: 8
Value for Money: 8.46
Food and Beverage: 8.51
Overall Experience: 8.48
I
ITOH • couple • jp
7
良かった
Pros:

立地
駅からとても近い
建物が目立つ作りなのでアクセスしやすい

Cons:

喫煙部屋だったからか少し部屋が汚かった

2026-06-27 • via Nuitee
Y
YI-FAN • extended_group • tw
10
棒
Pros:

我覺得是櫃檯幫我服務的小姐，說了一口流利的中文（應該是台灣人）很熱情的幫助我們辦理CHEN IN
撫慰了我緊張的心情；前往的機場巴士 真的很棒

Cons:

沒有

2026-06-27 • via Nuitee
舒尹 • family_with_children • tw
8
Pros:

乾淨舒適地點很好

2026-06-26 • via Nuitee
Y
YOSHIKO • couple • jp
10
2026-06-26 • via Nuitee
L
Lee Kien • solo_traveller • sg
7
Stay near airport
Pros:

Near to train station to airport.

Cons:

The walking from train station was a bit dark.

2026-06-25 • via Nuitee
Y
Yoko • solo_traveller • us
9
Pros:

Close to the New Chitose Airport at a good value. Since we didn't have a lot of luggage, we took the bus to the airport, which was a third of the cab fare.
The public bath was nice, and a feature not often available at city hotels. Each room has a private bath and shower as well. Staff were friendly and helpful. The room was clean and comfortable other than being small.
The optional breakfast was a great value. We had the Japanese breakfast option, and the: quality and variety for the price as excellent. Dinner at this same izakaya-style restaurant within the hotel was excellent. It was so delicious and convenient we are here both nights although there were definitely other dining options outside the hotel.

Cons:

The room is a bit small. The space around the bed and desk was very narrow and tight to move around. The room gets the job done if you need a clean and comfortable bed to sleep.
A shuttle to the airport would have been nice, but that service was discontinued 2 months prior. The other options (taxi, train, bus) are doable.

2026-06-24 • via Nuitee
梁 • extended_group • tw
10
很不錯！早餐很好吃，服務人員態度也很好！
Pros:

早餐非常豐盛好吃😋住宿環境也距離車站較近，服務人員的品質都非常優秀，讓人願意再度前往住宿。

Cons:

接駁車服務取消後希望可於網站上張貼。

2026-06-24 • via Nuitee
A
AKIKO • solo_traveller • jp
9
Pros:

きれいで清潔

Cons:

特に無し

2026-06-23 • via Nuitee
H
hideki • solo_traveller • jp
8
2026-06-22 • via Nuitee
S
Supple • couple • gu
7
Nice stay.
Pros:

Close to the airport.

Cons:

All food.

2026-06-20 • via Nuitee
N
Norihiko • solo_traveller • jp
10
快適
Pros:

綺麗で清潔感がある。スタッフの対応も笑顔で親切丁寧。

Cons:

特になし

2026-06-18 • via Nuitee
P
Peter • solo_traveller • at
9
2026-06-17 • via Nuitee
Y
Yehuda • solo_traveller • il
9
2026-06-15 • via Nuitee
陳 • family_with_children • tw
4
Cons:

灰塵頭髮不少，上一位客人使用咖啡機的膠囊都沒丟掉，不知道擺了多久，完全都敢用。

2026-06-15 • via Nuitee
K
katsunobu • solo_traveller • jp
8
Pros:

ホテルに浴場があった事。
駅迄近くて便利だった事。

Cons:

ホテルから、空港迄の送迎をやめたとのお知らせが貼ってありました。
朝一早い時間に、ホテルの名前入りのマイクロバスが、空港へ向かって行くのを見たので、もしもお金を出せば、送迎ありなら教えて欲しい。と思う。

2026-06-14 • via Nuitee
R
Ryoji • couple • jp
7
2026-06-12 • via Nuitee
D
David • solo_traveller • il
5
Pros:

Close to the airport

Cons:

The missleading information in booking about the room size

2026-06-12 • via Nuitee
N
NATSUKO • couple • jp
5
寝るだけ
Pros:

口コミが良かったから

Cons:

スリッパが切れていたり、リネンがくしゃくしゃだった

2026-06-11 • via Nuitee
C
christina • solo_traveller • dk
9
2026-06-08 • via Nuitee
T
Tabata • solo_traveller • jp
10
2026-06-07 • via Nuitee