The Sebel Residences Melbourne Docklands Serviced Apartments

Hotels
•
The Sebel
7.8 (1352 reviews)
18 Aquitania Way, Docklands , Melbourne , au

listing image 1
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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Family rooms
Pets allowed
BBQ facilities
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Pet friendly
Central location
Friendly staff
Cons:
Old furnishings
Noise issues
Poor check-in experience

Categories

Cleanliness
7.21
Some comments suggest issues with cleanliness, such as the sofa needing a clean.
Service
7.98
Mixed reviews on service, with some praising the staff while others reported poor check-in experiences.
Location
8.52
Location praised multiple times, with proximity to trams and local amenities highlighted.
Room Quality
7.47
Several complaints regarding room comfort and furnishings, with mentions of old decor.
Amenities
7.8
Amenities noted as reasonable, but some guests expressed desire for improvements.
Value for Money
7.46
Some guests felt the pricing did not align with the overall experience, particularly regarding service frequency.
Food and Beverage
8.01
Positive mentions about accessibility, especially regarding dog-friendly dining options.
Overall Experience
7.98
Overall experience is generally positive, despite some concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 00:50

Property Description

Waterfront Luxury Living at NewQuay
Located in Melbourne’s vibrant waterfront district of NewQuay, The Sebel Residences Melbourne Docklands Serviced Apartments offer a unique experience across 9 different buildings.

Modern Apartments with Bay Views
Enjoy self-catering apartments with private balconies and access to a fitness centre. Most rooms boast stunning bay views, providing a picturesque backdrop to your stay.

Convenient Amenities and Access
With fully equipped kitchens, laundry facilities, free cable TV, and complimentary City Circle Tram access to top attractions, your stay is designed for convenience and comfort.

Experience the best of Melbourne's waterfront living - book your stay at The Sebel Residences Melbourne Docklands Serviced Apartments now.

Important information:

Please note, there is a 1.5% credit card surcharge when using a credit card.
All the photos are display rooms only, and the actual room may vary when booking. Weekly housekeeping is the standard service.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for AUD 15 per person per night when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    People no matter the age stay for AUD 60 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs AUD 40 per day.

Location

Guest Reviews

7.8
Based on 1352 reviews
Cleanliness: 7.21
Service: 7.98
Location: 8.52
Room Quality: 7.47
Amenities: 7.8
Value for Money: 7.46
Food and Beverage: 8.01
Overall Experience: 7.98
R
ramit • family_with_children • au
9
2026-04-04 • via Nuitee
H
Harry • solo_traveller • au
9
Great location and everything as pictured. Great stay
2026-04-03 • via Nuitee
S
Sarah Bishop LovesHotels • family_with_children • au
10
2026-04-03 • via Nuitee
R
Roshan • couple • nz
9
Exceptional, great customer service.
Pros:

Private and close to the tram services.

Cons:

Being away from the main building, however not a concern as private and comfortable.

2026-04-02 • via Nuitee
M
Marijke • extended_group • au
9
Had a great time, great location and facilities and friendly staff.
Pros:

Great Location and facilities

Cons:

Bathroom needs a PowerPoint

2026-03-31 • via Nuitee
C
Caitlin • family_with_children • au
10
2026-03-30 • via Nuitee
K
Kevin • couple • au
8
Good location. Great stay.
Pros:

Smooth check-in with friendly staff. Room was large and had everything we needed for our stay. Strong wifi. Public transport near by.

2026-03-30 • via Nuitee
L
Launceston • couple • au
10
HAVE STAYED BEFORE AND WILL STAY AGAIN. CLOSE TO CBD
Pros:

GREAT LOCATION AND POOL, BED WAS VERY COMFORTABLE AND ALL COOKING EQUIPMENT IN GOOD CONDITION

2026-03-30 • via Nuitee
S
Stuart • couple • au
6
2026-03-29 • via Nuitee
D
Diana • couple • gb
9
2026-03-27 • via Nuitee
C
Claire • family_with_children • au
6
2026-03-27 • via Nuitee
D
Dario • extended_group • au
7
2026-03-26 • via Nuitee
D
Damien • solo_traveller • au
8
2026-03-24 • via Nuitee
Z
Zee • couple • au
1
Don't waste your money. You will be disappointed
Pros:

Our experience with Sebel Docklands was extremely disappointing and far below what you would expect from such a well-known brand.

From the moment we arrived, it was clear that customer experience is not a priority. The staff were not only rude, but also appeared poorly trained and completely indifferent to guest concerns. There was no sense of care, professionalism, or accountability at any level.

The condition of the room was unacceptable. Cleanliness standards were clearly lacking, with visible hairs left in the shower — something that should never be overlooked in any hotel, let alone one operating under a major brand.

What made the situation even worse was the complete lack of support or follow-up. There were no duty managers available, phones went unanswered, and no one took ownership of resolving the issues. Despite escalating our concerns, there was zero communication or care shown from management — including the General Manager — or from Accor themselves.

This experience does not reflect the values that Accor claims to uphold. It felt like no one on-site or within the organisation was willing to take responsibility or genuinely care about their guests.

We strongly recommend spending your hard-earned money elsewhere. This was a horrible experience from start to finish, and one we have now escalated further, including to the media.

Cons:

Our experience with Sebel Docklands was extremely disappointing and far below what you would expect from such a well-known brand.

From the moment we arrived, it was clear that customer experience is not a priority. The staff were not only rude, but also appeared poorly trained and completely indifferent to guest concerns. There was no sense of care, professionalism, or accountability at any level.

The condition of the room was unacceptable. Cleanliness standards were clearly lacking, with visible hairs left in the shower — something that should never be overlooked in any hotel, let alone one operating under a major brand.

What made the situation even worse was the complete lack of support or follow-up. There were no duty managers available, phones went unanswered, and no one took ownership of resolving the issues. Despite escalating our concerns, there was zero communication or care shown from management — including the General Manager — or from Accor themselves.

This experience does not reflect the values that Accor claims to uphold. It felt like no one on-site or within the organisation was willing to take responsibility or genuinely care about their guests.

We strongly recommend spending your hard-earned money elsewhere. This was a horrible experience from start to finish, and one we have now escalated further, including to the media.

2026-03-24 • via Nuitee
S
Samra • family_with_children • au
1
Pros:

It was.vwry average however on check out they gave me a foul taste on my mouth

Cons:

Check out lady rude and very dismissive

2026-03-23 • via Nuitee
K
KEVIN • couple • au
10
2026-03-22 • via Nuitee
G
Gemma • family_with_children • au
10
Pros:

The view

2026-03-22 • via Nuitee
J
Joanne • family_with_children • au
5
Pros:

Close to everything

Cons:

Beds were very uncomfortable.

2026-03-21 • via Nuitee
P
Petrina • family_with_children • au
10
Very pleasant stay would definitely stay again
Pros:

Location, being greeted by staff late at night to check in. Rooms clean and comfortable.

Cons:

N/A

2026-03-20 • via Nuitee
C
Carolyn • couple • au
8
2026-03-20 • via Nuitee