The Sebel Residences Melbourne Docklands Serviced Apartments

Hotels
•
The Sebel
7.8 (1352 reviews)
18 Aquitania Way, Docklands , Melbourne , au

listing image 1
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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Family rooms
Pets allowed
BBQ facilities
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Pet friendly
Central location
Friendly staff
Cons:
Old furnishings
Noise issues
Poor check-in experience

Categories

Cleanliness
7.21
Some comments suggest issues with cleanliness, such as the sofa needing a clean.
Service
7.98
Mixed reviews on service, with some praising the staff while others reported poor check-in experiences.
Location
8.52
Location praised multiple times, with proximity to trams and local amenities highlighted.
Room Quality
7.47
Several complaints regarding room comfort and furnishings, with mentions of old decor.
Amenities
7.8
Amenities noted as reasonable, but some guests expressed desire for improvements.
Value for Money
7.46
Some guests felt the pricing did not align with the overall experience, particularly regarding service frequency.
Food and Beverage
8.01
Positive mentions about accessibility, especially regarding dog-friendly dining options.
Overall Experience
7.98
Overall experience is generally positive, despite some concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 00:50

Property Description

Waterfront Luxury Living at NewQuay
Located in Melbourne’s vibrant waterfront district of NewQuay, The Sebel Residences Melbourne Docklands Serviced Apartments offer a unique experience across 9 different buildings.

Modern Apartments with Bay Views
Enjoy self-catering apartments with private balconies and access to a fitness centre. Most rooms boast stunning bay views, providing a picturesque backdrop to your stay.

Convenient Amenities and Access
With fully equipped kitchens, laundry facilities, free cable TV, and complimentary City Circle Tram access to top attractions, your stay is designed for convenience and comfort.

Experience the best of Melbourne's waterfront living - book your stay at The Sebel Residences Melbourne Docklands Serviced Apartments now.

Important information:

Please note, there is a 1.5% credit card surcharge when using a credit card.
All the photos are display rooms only, and the actual room may vary when booking. Weekly housekeeping is the standard service.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for AUD 15 per person per night when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    People no matter the age stay for AUD 60 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs AUD 40 per day.

Location

Guest Reviews

7.8
Based on 1352 reviews
Cleanliness: 7.21
Service: 7.98
Location: 8.52
Room Quality: 7.47
Amenities: 7.8
Value for Money: 7.46
Food and Beverage: 8.01
Overall Experience: 7.98
K
kingsley • family_with_children • au
7
2026-03-14 • via Nuitee
N
Nicole • extended_group • au
9
Great stay
Pros:

Great position on the water but still close enough to the city. Mandi was definitely a highlight of our trip.

2026-03-14 • via Nuitee
E
Emmanuel • solo_traveller • au
1
2026-03-13 • via Nuitee
W
Will • couple • au
8
All good
Cons:

Broom, mop and bucket, banister brush would have helped us keep floors clean

2026-03-11 • via Nuitee
M
Michael • couple • au
4
Pros:

The girl on reception Sunday didn’t give directions for parking and did not even engage with us on check-in.
Unfortunately it seemed we were getting in her way as she looked stressed. NO Heartist connection at all. Very disappointing. I asked for a simple phone call when our room was ready but she said just come back at 2pm. The phone did not work in our room.

Cons:

Staff at Reception -

2026-03-10 • via Nuitee
K
Kelvin • family_with_children • au
1
Poor room, no value, false advertising when facilities did not work
Pros:

location

Cons:

Deliberately wanted apartment for washing machine. Did not work and not help from staff to resolve
TV in bedroom not worked. No help from.
Went to reception and raised on 3 occasions. No follow up as was told someone would

2026-03-10 • via Nuitee
G
Graeme • solo_traveller • nz
7
Pros:

Unit was fine, it had everything I needed

Cons:

WiFi was rubbish, fridge was a freezer, oven - I couldn't make it work, there were no instructions for any of the appliances.

2026-03-10 • via Nuitee
M
Melanie • extended_group • au
10
We were so happy with our accommodations that we’re already planning on our return trip.
Pros:

How quiet the room was from outside noise and the view.

Cons:

Nothing.

2026-03-09 • via Nuitee
S
Simone • extended_group • au
7
2026-03-09 • via Nuitee
S
Stacey • family_with_children • au
9
Great view and plenty of restaurants
Pros:

Easy and friendly check in process, secure undercover parking, great location and many restaurants in the area.

Cons:

Was expensive but we were in town to see the Formula 1 race.

2026-03-09 • via Nuitee
J
Justin • couple • au
8
Pros:

Great location for our needs and very well looked after property.

Cons:

Door lock was a little weak, so maybe better lock I n door as didn’t feel 100% secure even tho ugh locked.

2026-03-08 • via Nuitee
C
Chris • couple • au
3
As above
Cons:

Our room was in 1 building, the carpark was in another and the swimming pool was in yet another. Hardly convenient.
The balcony on our room was filthy with rubbish left about including soft drink cans and a cigarette lighter. There were also leaves in the guttering which could add to a fire should one break out.

2026-03-06 • via Nuitee
G
Geraldine • solo_traveller • au
10
Great apartment. I would definitely stay again.
Pros:

It was enjoyable!

Cons:

Difficult trying to find the apartment after check-in. The signs and direction from staff were confusing.

2026-03-06 • via Nuitee
M
Mel • family_with_children • au
1
Pros:

The location was close to trams

Cons:

Was not what we booked for. 90% of the photos show nice balconies and view of docklands. We were put into a tiny little 4 story part no views. Holes and marks all over the walls, outdated furniture. We payed 440 a night to stay here and we have stayed in much nicer places for less. Also had a 200 deposit we weren't aware of. Will not be returning.

2026-03-05 • via Nuitee
A
Abraham • couple • au
8
Good location, parking can be pricey. Bed is ordinary. Cups were dirty.
Pros:

Convenient location.

Cons:

Check in staff were not professional.

2026-03-04 • via Nuitee
S
Sandra • solo_traveller • au
8
Pros:

Central - loved the spa, sauna and pool

2026-03-04 • via Nuitee
S
Salvina • family_with_children • au
10
Pros:

Exactly what we needed for our short stay, would be perfect for a longer stay also

Cons:

Everything we needed and so close to everything

2026-03-04 • via Nuitee
B
Bettina • extended_group • au
8
2026-03-03 • via Nuitee
L
Lucy • extended_group • au
1
Stressful, uncomfortable and frustrating
Cons:

The condition of the apartment, the treatment from staff when asking for cleaning and the lack of refund for the first night. It was one of the worst experiences I’ve had. The apartment was in poor condition and required an intense deep clean. There was a build up of dust, grin and the silicone in showers has pink mould. Staff were not helpful in solutions. Cleaning was requested after reviewing the apartment. Hotel agreed to send someone that day. No one came. It fell to me to follow up. They sent a cleaner the next day after I followed up several times. She stayed for approximately 15 minutes. This did not make the apartment safe.

2026-03-02 • via Nuitee
L
Leah • extended_group • au
8
Lots of fun
Pros:

Close to trams and variety of restaurants

Cons:

No instructions on what was required before checkout

2026-03-02 • via Nuitee