MyPond Stenden Hotel

Hotels
8.3 (1295 reviews)
33 van der Riet Street , Port Alfred , ZA

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Nice amenities
Clean rooms
Cons:
Cleanliness issues
Room issues

Categories

Cleanliness
7.63
Some cleanliness issues noted such as no daily sheet changes and dirty areas.
Service
9.1
Staff received consistent praise for being friendly and helpful.
Location
8.64
Location was generally appreciated, although access to plugs and other amenities was lacking.
Room Quality
7.59
Mixed reviews, with mentions of issues like no water and poorly fitted doors.
Amenities
8.12
Amenities like the pool and restaurant were praised, but some guests desired more options like a microwave.
Value for Money
8.08
General assertion of value, though critiques suggest areas for improvement.
Food and Beverage
8.63
Breakfast and dining received positive remarks, enhancing the overall experience.
Overall Experience
8.6
Overall experiences were largely positive despite noted issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 04:43

Property Description

Riverside Charm and Modern Comforts

Á la Carte Dining with a View: Indulge in South African cuisine with a modern twist at our riverside restaurant, offering picturesque views of the Kowie River.

Stylish Rooms with Amenities: Relax in rooms adorned in soothing shades of green and orange, equipped with flat-screen TVs, iPod docking stations, and complimentary WiFi. Enjoy the convenience of tea/coffee facilities and a fridge in every room.

Leisure Options Galore: Unwind by the plunge pool, explore the scenic river banks, or head to the nearby beach and golf course for outdoor fun.

Experience the perfect blend of relaxation and adventure at MyPond. Book your stay now for a memorable getaway.

Important information:

The government has decided not to relax travel rules in the country - no leisure travel will be allowed under "advanced lockdown Level 3.

Only business travelers can stay over in accommodations like hotels and guest houses as has been the case for some time. You are still only allowed "self-drive day trips and these may be only within your province of residence.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.3
Based on 1295 reviews
Cleanliness: 7.63
Service: 9.1
Location: 8.64
Room Quality: 7.59
Amenities: 8.12
Value for Money: 8.08
Food and Beverage: 8.63
Overall Experience: 8.6
T
Tswakai • solo_traveller • za
10
Pros:

The meal is always exceptional 👌

2026-09-19 • via Nuitee
C
Chris • family_with_children • za
9
Very nice family stay!!
Pros:

We have stayed here before 15 years ago and although the place is older it is still a cool spot! Nicely located and the family room was nice and spacious!

Cons:

It needs a bit of maintenance in certain areas but for the price and comfort it is acceptable.

2026-09-15 • via Nuitee
U
Unathi • solo_traveller • za
9
2026-09-14 • via Nuitee
M
Matayi • couple • za
10
2026-09-13 • via Nuitee
N
Netshivhungululu • solo_traveller • za
10
2026-09-11 • via Nuitee
G
Garry • solo_traveller • au
5
2026-09-11 • via Nuitee
J
Janse van Rensburg • family_with_children • za
8
2026-09-10 • via Nuitee
M
Mahlohonolo • couple • za
10
2026-09-10 • via Nuitee
B
Baylis • solo_traveller • za
8
Pros:

The attention to cleaning, servicing the rooms. The location on the river. For the cost between a standard room and a river view room we allowed to upgrade. The staff made the relocation easy and seamless

Cons:

The lift car and housing needs attention

2026-09-07 • via Nuitee
P
Phelokazi • couple • za
10
2026-09-06 • via Nuitee
K
Kariba • solo_traveller • za
8
It was amazing and the staff was friendly, patient and professional
Pros:

Beautiful place and very comfortable

Cons:

It’s time to change the towels and bedding. Also pay attention to the cleaning of the shower

2026-09-04 • via Nuitee
D
Disgruntled UK • solo_traveller • gb
8
Pros:

All was good

2026-09-03 • via Nuitee
G
Goslin • solo_traveller • za
6
Pros:

Staff is great. Rooms are huge

Cons:

Shower head needs to be cleaned.

2026-09-03 • via Nuitee
D
Disgruntled UK • solo_traveller • gb
8
Pros:

Everything was good

2026-09-03 • via Nuitee
A
Asive • couple • za
10
Everything was too amazing
Pros:

Accessible

Cons:

N/A

2026-08-29 • via Nuitee
V
vika • couple • za
7
2026-08-27 • via Nuitee
S
sinesipho • solo_traveller • za
9
Pros:

Almost Everything

Cons:

I felt like the room wasn't spacious, but I am not complaining.

2026-08-27 • via Nuitee
L
Leonard • solo_traveller • za
10
Pros:

Facilities were spotless, the food delicious 😋, staff were warm and friendly throughout our stay💯 . Will definitely be back soon.

2026-08-27 • via Nuitee
D
Donovan • solo_traveller • za
2
2026-08-26 • via Nuitee
P
Phila • solo_traveller • za
3
Pros:

The gentleman who welcomed me.

Cons:

A hotel with considerable potential; however, based on our experience, a more empathetic, respectful, and professional approach when addressing genuine guest concerns, would substantially enhance the overall guest experience. I believe there is also an opportunity for improvement in the Front of House management team's approach to customer relations and service recovery. Guests who raise concerns should feel that their feedback is acknowledged, respected, and addressed professionally, even in circumstances where management may not ultimately share the guest’s perspective. Of particular concern was an interaction that, in my view, became unnecessarily condescending and appeared focused on determining fault rather than resolving the matter constructively. Effective hospitality is not demonstrated by establishing whether a guest is right or wrong, but by listening carefully, communicating with professionalism and courtesy, and seeking a reasonable and mutually respectful resolution.
I fully appreciate that misunderstandings can arise when making online reservations, and I readily acknowledge that I may have misunderstood aspects of the room category description. My dissatisfaction, therefore, stemmed not solely from the accommodation itself, but from the way the situation was managed once the concern had been raised.
Ultimately, the quality of hospitality is often measured not by the absence of issues, but by the professionalism, respect, and care shown to guests when challenges arise.

2026-08-24 • via Nuitee