Premier Luxury Mountain Resort

Hotels
8.4 (911 reviews)
Karamanitsa 11, Gramadeto Area , Bansko , bg

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Great spa facilities
Spacious rooms
Excellent location
Cons:
Poor service during check-in
Long waiting times for room

Categories

Cleanliness
8.11
Clean, but some areas need improvement based on feedback.
Service
7.08
Service was poor due to issues with room assignment and long waiting time.
Location
9.12
The hotel has an excellent location, ideal for family and leisure.
Room Quality
8.57
Rooms are spacious and well-maintained.
Amenities
9.1
Impressive amenities, especially the spa facilities.
Value for Money
8.06
Good value considering the offerings, despite service issues.
Food and Beverage
8.61
Quality dining options available.
Overall Experience
8.58
Overall a good experience, but with notable service disruptions.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 09:50

Property Description

Luxurious Mountain Retreat

Spacious Rooms and VIP Ski Pass
Experience comfort in our spacious rooms with wooden interiors and enjoy a VIP ski pass for quick access to the slopes.

Gourmet Dining and Vibrant Bar
Indulge in international buffet meals at Dionyssos Restaurant or modern cuisine at Amvrosia Butcher. Unwind at Nectar Bar with a variety of drinks and cocktails.

Wellness and Activities
Relax with spa treatments, swim in the indoor pool, or join fitness classes. Let your kids have fun at the animation-filled kids club. With 70 km of slopes, enjoy skiing and snowboarding. Plan activities with our reservation desk and benefit from free ski storage and shuttle service to the Gondola lift.

Book now for an unforgettable mountain getaway at Premier Luxury Mountain Resort!

Important information:

Please note that the credit card used for bookings must be presented upon check-in for verification purposes.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.4
Based on 911 reviews
Cleanliness: 8.11
Service: 7.08
Location: 9.12
Room Quality: 8.57
Amenities: 9.1
Value for Money: 8.06
Food and Beverage: 8.61
Overall Experience: 8.58
K
Konstantin • couple • il
10
Отдыхали всей семьей нам очень понравилось.
Pros:

Очень хороший спа несколько джакузи много саун разных типов большие бассейны как внутри так и снаружи все теплые.

Cons:

Номера в старом здании не тянут на 5 отель но в новом здании в котором мы были номера очень красивые новые и комфортные. Мы были в alpine room. По приезду нам хотели дать номер в старом здании, номер в нем нам не понравился нам поменяли без доплаты на номер в новом здании.

2026-08-29 • via Nuitee
M
Milena • solo_traveller • ch
10
Pros:

„Прекрасно място, което ни спечели с атмосферата, уюта и вниманието към всеки детайл! ❤️ Прекарахме два чудесни дни и останахме истински впечатлени от красивата обстановка, изключително вкусната и разнообразна храна и професионалното отношение на целия екип. Личи си, че всичко е направено с много желание и любов. Всеки малък детайл е изпипан, за да се почувства гостът специален. Благодарим за прекрасното преживяване — с удоволствие бихме се върнали отново! ❤️“

Cons:

Всичко беше прекрасно
Нямам никакви забележки

2026-08-29 • via Nuitee
M
Monika • family_with_children • es
8
2026-08-29 • via Nuitee
V
Veselin • couple • fr
10
This renovated hotel is pure excellence. We went there for couple of weeks and every day felt like paradise. Clean air,
Pros:

The location and the Spa.

2026-08-29 • via Nuitee
I
Irinel • family_with_children • ro
7
Pros:

Micul dejun foarte bun.

Cons:

Hotelul invechit, necesita o renovare urgenta.

2026-08-28 • via Nuitee
G
G • extended_group • bg
8
2026-08-27 • via Nuitee
Бетина • couple • bg
10
2026-08-27 • via Nuitee
D
Desislava • family_with_children • bg
10
Пълноценна семейна почивка
Pros:

Посещаваме хотела за втори път в компанията на няколко семейства с деца и отново останахме изключително доволни от престоя си.

Удобствата, които предлага хотела позволяват пълноценна почивка за всеки от гостите.
Детският кът е огромен, а аниматорите успяват да ангажират вниманието на децата. Кино вечерите бяха чудесно забавление за децата в края на деня.
Басейните са с топла вода.
Спа - центърът е просторен.
Храната беше разнообразна.

Останахме с положителни емоции от престоя си.

2026-08-27 • via Nuitee
Стоян • solo_traveller • bg
10
Pros:

Услугата е качествена, а цената добра!

Cons:

Няма такова!

2026-08-27 • via Nuitee
K
kristo • solo_traveller • al
10
Pros:

We have had a pleasant stay. Everything was perfect , the staff was really kind. We will be back for sure and we are missing the place already.

2026-08-27 • via Nuitee
A
alexandre • family_with_children • fr
8
2026-08-27 • via Nuitee
A
Aneliq • couple • bg
6
2026-08-27 • via Nuitee
I
Ivel • couple • ae
4
Definitely no value for money even in low season. Expecting prices to be double during high reason.
Pros:

The hotel has a nice location. Overall it was cleaned and maintained.

Cons:

1. Upon arrival there was a problem with the booking. I booked 3 rooms and they had only 2 booked.
2. The cocktails at the bar were heavily diluted with no alcohol and mostly lemon juice instead of other juices to make it taste punchy but still being charged for alcohol drink.
3. Just overall when it comes to service we have felt uncomfortable on every step.

2026-08-26 • via Nuitee
D
David • solo_traveller • il
10
2026-08-26 • via Nuitee
I
Ivana • couple • bg
10
Чудесен
Pros:

Хотелът е много красив и чист, разположен на много спокойно място. Персоналът е изключително любезен. Закуската е вкусна и богата на избор. Напълно сме доволни от престоя си!

2026-08-26 • via Nuitee
חיים • extended_group • il
10
2026-08-26 • via Nuitee
O
orit • solo_traveller • il
7
Pros:

האזור ספא והבריכות מאוד מפנקים

Cons:

ארוחת ערב מאכזבת מאוד, אין גם אוכל מותאם לילדים, חדרים מיושנים

2026-08-26 • via Nuitee
P
Pauls • solo_traveller • lv
10
Pros:

Family of four enjoyed every minute of our trip. Kids favourites were pools, arcade room and food.

2026-08-26 • via Nuitee
Y
Yuliia • solo_traveller • us
1
Pros:

Very Old hotel snd definitely not 5 stars. Needs serious renovation.

2026-08-25 • via Nuitee
רומן • family_with_children • il
10
2026-08-25 • via Nuitee