Garden Inn

Hotels
4.3 (53 reviews)
24 Executive Drive , New Castle , us

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Family rooms
Hot tub/Jacuzzi
See all facilities

Review Highlights

Pros:
Close proximity to attractions
Cons:
Dirty rooms
Poor service
Misleading amenities
Unhygienic conditions

Categories

Cleanliness
3.38
Multiple reviews indicate rooms were very dirty with used items left behind.
Service
5.35
Service was described as poor; staff were unresponsive during check-in.
Location
6.39
Close proximity to show grounds and farmers pike festival.
Room Quality
2.84
Rooms were described as old, run down, with bed bugs present.
Amenities
4.37
Limited breakfast options and missing amenities like a pool as advertised.
Value for Money
4.33
Felt that the value received did not match the expectations set by advertising.
Food and Beverage
4.38
Inadequate breakfast offerings with stale options.
Overall Experience
3.35
Overall experience was negative, many guests reported serious issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 04:47

Property Description

Convenient Location
Modern Amenities
Complimentary Breakfast

Book now for a relaxing stay at Garden Inn with free WiFi and convenient parking included. Experience comfort and convenience during your visit to New Castle.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:30 AM

Location

Guest Reviews

4.3
Based on 53 reviews
Cleanliness: 3.38
Service: 5.35
Location: 6.39
Room Quality: 2.84
Amenities: 4.37
Value for Money: 4.33
Food and Beverage: 4.38
Overall Experience: 3.35
T
trescott • family_with_children • us
6
Pros:

Kind of skimpy. Yogurt would have been nice. Too bad the juice dispenser was not working. Not many choices. peanut butter for bread would have been nice for a little protein. Even oranges would have given us a choice.

Cons:

Bathroom walls above the tub need attention. I had trouble getting the TV to respond to the remote. My door key had to be redone.

2026-07-16 • via Nuitee
C
Chris • solo_traveller • us
1
Pros:

Nothing.

Cons:

Everything. Terrible place. I should have looked at the reviews.

2026-05-28 • via Nuitee
R
Rebecca • solo_traveller • us
2
2026-04-29 • via Nuitee
G
George • couple • us
5
Pros:

It was clean and everything worked okay

Cons:

Breakfast was poor and no clean towels on the next day or trash was no

2026-04-27 • via Nuitee
D
Donna • couple • us
1
Pros:

Found live bed bugs on chair in room

Cons:

Bed bugs

2026-03-23 • via Nuitee
H
Harbison • couple • us
2
Nasty
2026-03-04 • via Nuitee
E
Elizabeth • solo_traveller • us
5
2026-02-12 • via Nuitee
J
Jill • couple • us
3
2026-02-09 • via Nuitee
C
Cathy • solo_traveller • us
3
Relaxing
Pros:

Haven't eaten breakfast so I have no opinion. It was quiet.It seems like a quaint establishment.

Cons:

Frezer/fridge. Not enought supplies. No coffee pot.

2026-01-20 • via Nuitee
A
Anthony • extended_group • us
2
I will drive farther for my next stay for a facility that is more customer friendly.
Pros:

There was a bed to sleep in.

Cons:

There was not any food visible for breakfast. The pool had algae and water was discolored. There were no bath towels only hand towels. I went to front desk to ask for a bath towel and they said they had no larger towels. There was no toilet paper in room and toilet seat was not attached to toilet.

2026-01-19 • via Nuitee
D
Deborah • solo_traveller • us
7
2026-01-19 • via Nuitee
R
Robert • solo_traveller • us
6
Good all but the bed
Cons:

The bed was bad

2026-01-19 • via Nuitee
T
Teresa • family_with_children • us
1
Pros:

What breakfast? Toast or bagels or cereal. Coffee tasted like it was a week old. It stunk through out the whole place. No juices were available. Not enough toilet paper in the rooms.

2026-01-04 • via Nuitee
W
Wilmer • couple • us
1
2025-12-22 • via Nuitee
M
monica • solo_traveller • us
1
HORROR MOVIE!!!
Cons:

It’s a horror movie from the staff, to the rooms, to how dirty and poorly maintained it is. EVERYTHING was dirty, we slept all dressed in the bed, everything was so old and worn out, there were still used soaps from the previous customers in rhe bathroom. The rooms have not safety locks inside, so it was also scary. The staff was so sketchy, they didn’t even look at us at all when we were checking in.

2025-11-16 • via Nuitee
J
Jimmy • couple • us
7
2025-11-14 • via Nuitee
A
April • family_with_children • us
7
2025-11-02 • via Nuitee
R
Robert • extended_group • us
5
Was okay but very upset about the misinformation about pets
Pros:

Close to show grounds

Cons:

Called prior to making reservations and were told I could bring my small breed dogs. When i got there they had signs for no pets and didn’t allow any unless they were service dogs.

Rollaway bed was really old and stained

2025-10-13 • via Nuitee
A
Augie • family_with_children • us
1
Worst hospitality I’ve ever been in I could add more but there is no room
Pros:

Nothing it was dirty false advertising

Cons:

Well the reason we went there was for a pool an breakfast witch the sign out front shows open pool an pool was torn down no water and light hanging out breakfast was cereal or bread no juice or any other stuff milk was a gallon jug witch was to be out dated in 3 days the hot water d dispensary had large amounts of calcium built up around the nozzle the upstairs smelled horrible and the floors were dirty. I can go on and on about complaints. Never ever will stay there again.

2025-10-01 • via Nuitee
A
Ashley • couple • us
6
2025-09-18 • via Nuitee