Kings Head

Hotels
6.8 (190 reviews)
Welsh Street , Chepstow , gb

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Facilities

Non-smoking rooms
Family rooms
Darts
Non-smoking throughout
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Fire extinguishers
First aid kit available
Smoke alarms
See all facilities

Review Highlights

Pros:
Clean and modern facilities
Friendly and helpful staff
Spacious rooms
Cons:
Noise from the pub
Difficulty accessing the entrance
Lack of mini fridge in room

Categories

Cleanliness
6.01
Everything was clean and modern, but noise from the bar may detract from cleanliness perception.
Service
7.98
Staff were friendly and welcoming, providing assistance when needed.
Location
8.02
Great location, easy access to town and train station, however, noise from the pub can disrupt.
Room Quality
6.47
Rooms are spacious and comfortable but could be affected by noise from the bar below.
Amenities
6.5
Basic amenities provided, but the absence of a fridge and some toiletries is a drawback.
Value for Money
7.46
Good value given the facilities; however, noise can be a deterrent.
Food and Beverage
6.01
No specific food and beverage options highlighted; the pub below may affect experience.
Overall Experience
5.98
Overall experience is mixed due to noise issues and some access complications.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 20:48

Property Description

Charming Hotel in Chepstow

Convenient Location: Situated just 21 km from Bristol Parkway Station, Kings Head offers easy access to popular attractions like Cabot Circus and Bristol Zoo Gardens.

Comfortable Accommodation: The hotel provides non-smoking rooms with modern amenities, including free WiFi, flat-screen TVs, and microwaves in each guest room. Family rooms are also available for a cozy stay.

Entertainment and Leisure: Guests can unwind at the hotel's bar or enjoy a game of darts for some friendly competition. Additionally, nearby landmarks such as Bristol Cathedral and Ashton Court offer great exploration opportunities.

Book your stay at Kings Head for a delightful and memorable experience in Chepstow.

Important information:

This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 10:00 AM

Location

Guest Reviews

6.8
Based on 190 reviews
Cleanliness: 6.01
Service: 7.98
Location: 8.02
Room Quality: 6.47
Amenities: 6.5
Value for Money: 7.46
Food and Beverage: 6.01
Overall Experience: 5.98
A
Aimee • couple • gb
1
2026-04-02 • via Nuitee
K
Katana • couple • gb
1
Avoid
Pros:

Tampons being available for female guests, comfy bed

Cons:

No usable batteries in the TV remote, kettle and microwave broken (unusable). No staff around to talk too, pub closed everyday but Saturday and sunday... dirty even rubbish behind the draws

2026-03-24 • via Nuitee
R
ronald • couple • gb
2
Pros:

I didnt

Cons:

Music til 1.30 am and to enhance my happiness 2am saturday

2026-03-16 • via Nuitee
T
Tia • couple • gb
10
Pros:

Once again had a really great stay. Really lovely atmosphere, everyone is so helpful and friendly and the room was really comfortable and clean. Would really recommend ☺️

2026-03-16 • via Nuitee
T
Tomi • couple • gb
5
Cons:

The room is cold. Heating system poor.

2026-03-12 • via Nuitee
A
Andrea • couple • gb
1
I would rather stay at Norman Bates motel….
Pros:

Do yourself a favour and look elsewhere. This is a genuine and honest review. This has to be one of the worst rooms that I have ever stayed in. First, you have a series of gate codes which starts at the side of the pub, which is dark and dingy. Next you have to go up the metal fire exit steps, which are slippery when wet. Do not even consider booking if you have mobility issues or small children. Then you have a different code for the first door, when you get through that there is yet another code for the room door. Once you have managed all of that, you realise you have no toilet or shower in your room and have to wander around in the shared hallway in the middle of the night if you need the toilet…. However this is not even the worst of it….

Cons:

What the worst part of this very basic, mishmash of furniture room is the horrendously loud, thumping music (DJ’s and decks on the weekend) - I kid you not, it is horrendous and you will not even be able to hear the television in the room. - some reviews mention ear plugs- well I wasn’t even offered them. It is really bad and if you have any sense, you will avoid this accommodation like the plague. I would not return here even if it was free.

2026-02-22 • via Nuitee
N
Nathan • couple • gb
10
Pros:

Everything

Cons:

Nothing the staff ,the premises the cost it's all great

2026-01-27 • via Nuitee
N
Nathan • couple • gb
10
Pros:

Spacious ,great facilities,great staff all in all great value to for money too

Cons:

Loved everything

2026-01-25 • via Nuitee
N
Nathan • couple • gb
7
Pros:

Spaces rooms easy access to local shops and pubs

Cons:

Internet access was not the best

2026-01-19 • via Nuitee
A
Angi • couple • gb
4
2026-01-19 • via Nuitee
B
Baruch • solo_traveller • gb
9
Peaceful, quiet, calm and harmonious
Pros:

For a room that size the price was good, very good facilities and have to say it was better then many hotels which are much more pricey

Cons:

All was good except maybe some wait and pepper would have been a good addition

2026-01-19 • via Nuitee
E
Erin • family_with_children • gb
10
Fantastic, stayed for a gig at the castle, would look to return if visiting the area again
Pros:

Easy to find, great communication from the staff (didn’t actually meet anyone in person!), lovely room with comfortable beds and the shared toilet/bathroom facilities were spotless

Cons:

The hotel can’t manage who walks outside in the early hours so late night revellers do disrupt your sleep but the hotel actually provided foam earplugs so they are well aware but cannot manage the general public outside.

2026-01-19 • via Nuitee
D
Darius • extended_group • lt
10
2026-01-19 • via Nuitee
N
Nohange • couple • gb
7
2026-01-19 • via Nuitee
N
Nathan • couple • gb
8
2026-01-19 • via Nuitee
N
Nick • couple • gb
1
I would never stay at this property again.
Pros:

The room was clean

Cons:

The room was not easy accessible as you had to climb the steel fire escape staircase the key was located in a coded wall Safe numbers were difficult to see in the dark.
Rooms located directly above the bar which was very noisy Friday Saturday night until 3.30am early hours of Sunday morning not only loud music but a lot of shouting and arguing in the street outside when it was kicking out time
!! managed to fall asleep approximately 4 am then we were woken up by the fire alarm continuously going off 6.30am so we decided to leave the property as soon as possible.
I wouldn’t recommend this property to anyone unless they were partying in the bar below.
The bathroom was separate from the room which was accessed by a hallway which was covered by CCTV cameras and made you feel uneasy whilst walking to the bathroom in the middle of the night.
The property advertises that it has car parking there was not any parking.

2026-01-15 • via Nuitee
V
Viorel • couple • gb
9
Ok
Pros:

Totul OK 👌

Cons:

Zgomotul
Au cântat țipat și dansat până la 3 dimineața la pub 🥺

2025-11-22 • via Nuitee
J
Johan • solo_traveller • za
5
Pros:

Position very easy to get to central to town bus station shops every thing is walking distance from the hotel.

Cons:

I never saw any one Could not connect to the WIF or Sky TV
I was given the code but could not get it to work .

2025-11-15 • via Nuitee
K
Kenneth • couple • gb
10
2025-11-01 • via Nuitee
M
Mark • extended_group • gb
7
2025-10-17 • via Nuitee