Family Complex Gallery - Sunny Beach

Hotels
7.9 (452 reviews)
Sunny Beach Centrum , Sunny Beach , bg

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Family rooms
Lift / Elevator
Safety deposit box
Non-smoking throughout
Private check-in/check-out
See all facilities

Review Highlights

Pros:
Good location
Nice room quality
Cons:
Poor service
Confusing amenities

Categories

Cleanliness
7.65
Cleanliness issues were reported with unprofessional service.
Service
8.65
Some positive feedback, but overall the service was lacking due to poor communication.
Location
9.15
Good location near attractions but can be noisy due to nearby amusement park.
Room Quality
8.65
Rooms were described as nice, spacious and clean.
Amenities
7.65
Basic amenities were available, but breakfast confusion noted.
Value for Money
7.15
Perceived value diminished due to additional costs for parking and breakfast.
Food and Beverage
6.15
Food options were limited and some complaints about service regarding beverages.
Overall Experience
8.15
Mixed feelings with both positive aspects and several negatives noted in the reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 09:04

Property Description

Convenient Location: Located in the heart of Sunny Beach, just a few steps away from the Black Sea.

Comfortable Rooms: Spacious air-conditioned rooms and suites with satellite TV, minibar, and some with sea-view balconies.

Relaxation and Dining Options: Enjoy the swimming pool with children's section and whirlpool, along with a playground. Indulge in delicious Bulgarian cuisine at the on-site restaurant or sunny terrace.

Ready to relax and enjoy the sunny beaches of Sunny Beach? Book your stay at Family Hotel Gallery now for a memorable experience!

Important information:

Family Hotel Gallery may accommodate your pet for a fee of 40BGN per pet, per day. We can accommodate only dogs and cats up to 5KG in all rooms. This fee is collected at reception upon check-in.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible on site (reservation is needed) and costs BGN 20 per day.

Location

Guest Reviews

7.9
Based on 452 reviews
Cleanliness: 7.65
Service: 8.65
Location: 9.15
Room Quality: 8.65
Amenities: 7.65
Value for Money: 7.15
Food and Beverage: 6.15
Overall Experience: 8.15
V
Vasil • couple • ua
10
2025-12-25 • via Nuitee
M
Mick Bingham • couple • gb
10
Pros:

Very good staff,hotel very clean, excellent location

Cons:

Nothing

2025-12-21 • via Nuitee
P
Pavel • family_with_children • ua
8
Cons:

На ресепшен пытался надурить, за собаку (шпиц ) взяли 20€ за ночь

2025-10-10 • via Nuitee
R
Rosen • extended_group • bg
7
2025-10-09 • via Nuitee
• solo_traveller • ro
5
2025-10-09 • via Nuitee
R
Renata • couple • pl
1
Cons:

Mimo potwierdzonej rezerwacji i braku jakiekolwiek informacji hotel nie przyjął nas z niemowlakiem, twierdząc że są zamknięci po sezonie. Zerowy kontakt z recepcją przed wyjazdem. A w dniu zakwaterowania zostaliśmy wyrzuceni z hotelu i zostawieni sami sobie mimo rezerwacji z dużym wyprzedzeniem.

2025-10-07 • via Nuitee
T
Tomasz • extended_group • pl
3
Good location and a nice room. Scam when it comes to the breakfast which was to be included and we paid for it but was “
Pros:

- The rooms were nice and clean
- The location was very good

Cons:

- There was a significant confusion with our check in (upon my request we were informed we could check like 2h earlier only to learn at the arrival from “the owner” he’s not written it and that’s basically it - no other explanation.
- We had breakfast included and “the owner” double checked it at our check in and informed us (simply lied brazenly to us) about the breakfast hours only to tell us next morning – after our long wait – where we’re not serving breakfasts any longer “as of this week” and that we got “an upgraded room” which was never mentioned before. In the end he sent the cleaning lady for some banica and ayran and that was basically it. We would understand if they just informed us about no regular breakfast and brought anything instead of informing us about the hours of a non existing breakfast and then trying to scam us with some fake stories. Needless to say how ridiculous it looks to explain why you would like to have a breakfast you paid for when you are on holidays with your family.

2025-10-05 • via Nuitee
M
Mioara • couple • ro
7
2025-10-04 • via Nuitee
A
Alexander • couple • bg
8
2025-09-20 • via Nuitee
J
Joe • couple • gb
10
2025-09-17 • via Nuitee
Иванова • couple • bg
5
2025-09-17 • via Nuitee
S
Stoilovski • solo_traveller • mk
9
2025-09-16 • via Nuitee
I
Irena • family_with_children • bg
8
Pros:

Хареса ни мястото, наличието та паркинг. Стаята беше огромно и много чиста, с две тераси.

Cons:

Персонала беше изключително нелюбезен.

2025-09-16 • via Nuitee
• couple • nl
10
Pros:

Super super super!!!

2025-09-13 • via Nuitee
M
Milos • couple • at
10
2025-09-13 • via Nuitee
• solo_traveller • gb
10
2025-09-13 • via Nuitee
H
Hasan • couple • tr
10
2025-09-13 • via Nuitee
• couple • hu
5
2025-09-13 • via Nuitee
K
kelvin • couple • bg
8
2025-09-12 • via Nuitee
K
Kuralova • extended_group • ua
1
Pros:

Ничего.

Cons:

Всё не понравилось, нам отказали в заселении мотивируя тем, что мест нет и на то, что на букинге есть подтверждение бронирования им было всё равно.

2025-09-12 • via Nuitee