Dutch Gate Bentota

TV connection, requested special arrangements didn’t included

There was no English breakfast and we asked if they had eggs to which they said no. Later saw they did an egg to an English man. Which was quite disappointing. We did ask before booking if there would be buffets for dinner or breakfast, they said yes and kn the daboth breakfast and lunch had no buffets. We did ask and was told because there quite a few people so wasn't worth doing it. So we were given false information.

Breakfast was really disappointing. Especially for vegetarian options, there was hardly anything available except for Bread and juice. The restaurant in general has very limited options for veg even for room service. Should be better. Also water and things should be available 24 hours which was a little challenge.

The Hotel on the ground floor looked very tired and is in need of decoration
The Hotel seems to thrive on the Corporate, Banqueting and other functions, and when they have a function the guests seem to take a back seat
Pool area good but 4 out of six sun beds were broken.
Downstairs conservatory could do with brightening up and the garden areas could be made much more inviting

The overall impression of this place was quite unprofessional and not what we expected from a 5-star hotel. It all started with a very brief check-in, without any explanation about breakfast hours, the location of the dining area, or where to find the pool.
When we arrived in our room, we quickly encountered cockroaches. On our way to the reception via the staircase, we saw more dead cockroaches on the floor, which were still there 5–6 days later. This also highlighted a general lack of cleanliness throughout the hotel, even though our room was cleaned daily.
After reporting the issue, we were given another room, which slightly improved the situation. Unfortunately, the experience did not improve much when visiting the pool area. Almost all the sun loungers were broken and rotting, piled up in a corner, and the pool water was dirty and had an unpleasant smell.
Breakfast offered very little variety, which led us to eat outside the hotel almost every day, despite breakfast being included in our stay.
Last but not least, the WiFi didn't work half of the time we stayed there and we had a at least one power outage per day in our room.
In the last two days, the hotel owner became aware of our complaints and made an effort to make our remaining time more pleasant, which we genuinely appreciated.
Overall, my feedback is that this hotel is missing care, passion, and attention to detail. It has great potential, but at the moment the focus seems to be more on hosting various parties on the premises rather than providing a high-quality guest experience.

Restaurant closed in the evenings

O facto de termos sido colocados numa sala fechada para o pequeno almoço, quando havia mesas fora com vista para rio. Além disso, só nos deram uma opção de pequeno almoço: o americano. Seria de esperar mais do pequeno almoço para um hotel de 5 estrelas.

hotel is not very clean. , breakfast is very bad

Basic amenities did not work properly like AC & Wi-Fi. Also the tub is not needed in the bathroom, it being there gives no space for shower. And would have liked to get more and bigger size shower toiletries , they only gave shampoo

No fitness room. Breakfast not enough choices

Il Wi-Fi non funzionava affatto e la colazione era approssimativa (sia di servizio che di cibo).
La struttura avrebbe del gran potenziale se fosse tenuta un po’ meglio ma nel complesso abbiamo passato un bel soggiorno.

For the price paid, there isn’t much to complain about. It’s not a beachfront 5-star resort, but it is certainly the closest you’ll find for the amount you’re paying. If you’re looking for a budget stay with comfort, this option may suit you well

Sometimes music from events downstairs is too loud and can stop you working or sleeping.